The hotel did not respected my réservation. I sent a message asking them to keep my room but they just didn’t. They just ignore messages of their clients

Excellent

love this place!

Clean, nice, specious, quiet room, no air conditioning only a fan, comfortable bed but bad pillows. Very nice employees. Very good breakfast. Great location.

Muy buen desayuno personal del hotel excelente y una muy buena area en la ciudad

Amazing hotel and the people that work there is awesome, the only issue was that our room did not had AC

The location, staff and decor were wonderful. Overall my experience was great. My only issue was my floor had not been cleaned and was dirty. Otherwise it was clean I am certainly recommending it and would return. Old Puebla is not a town with many English speakers. Though everyone worked with my limited Spanish. The hotel and people I met were kind and welcoming to Anglos.

Can't say enough about how wonderful staff was from housekeeping, restaurant, and front desk. loved the old world charm of the hotel and its location to the center of the city. Would definitely recommend the Hotel Marques Del Angel when visiting Puebla

The room was okay, but the towels were sometimes old and worn out. One very inconvenient thing was that you had to keep asking for water; they would give it to you in a glass bottle that we knew wasn't cleaned well because it had a very small screw-on cap, and sometimes they gave it to you feeling all greasy. In the final days, we just bought our own bottled water instead. For the first two days, the breakfast (which was included in the stay) was fine, but from then on, the quality of the service and food deteriorated terribly, to the point that we started buying our own food for breakfast. You had to keep asking for everything, and the service was very slow. One of the waiters—the tallest one—was very unpleasant and not at all friendly. The other waiter, the thinner one, was nicer. I would never recommend this hotel.

Excellent service

Excelentes instalaciones, personal muy amable y el desayuno muy rico.

The room condition was fine but lighting was so dim, I could not read. As well, the rooms do not have windows to the outside, so never any natural light in the room. Location is excellent.

I love this place, everyone was very friendly, and the hotel is beautiful the details were amazing and the rooms are nice and quiet staff are very friendly, I will definitely come back, very close to the Cathedral and all the museums excellent place.

Wifi very bad

This place is two blocks away from the square. It was amazing and the free breakfast was delicious. Highly recommend this place

Todo estuvo perfecto excepto que en Expedía anuncian que todos los cuartos cuentan con aire acondicionado, yo renté 2 cuartos por 3 noches y solamente la suite cuenta con AC lo bueno que no es verano y la temperatura de la ciudad es un poco fría…… la atención de todo el personal es excelente el desayuno incluido muy bueno y si gustan pedir ala carta los precios son muy razonables bueno en lo personal para mí son bajos

Beautiful property. Very clean and quiet. Excellent customer service. Great Front Desk stuff and restaurant especially Francisco made our stay memorable. Very close to the cathedral and the shopping areas. Thanks for the hospitality. Daniela and Antonio

The room, the staff and the hotel

Amazing from check in to check out

The building gorgeous and epic. The inner courts are beautifully designed and are cool in middle of day. The breakfast is simple but well made with care. The staffeare also very professional and helpful. I totally suggest this as the base to walk and explore the center