The hotel was great but there were few problems that made it less than 5 starts for me. First, the A/C was too weak no matter how strong we set it, all the way down with the temperature, it was still very hot in our room. The hallways and other halls are not receiving too much A/C and it was too hot generally speaking.
Second, the elevators are far from what you expect to find in a 5 stars hotel. Old, small and super SLOW. Difficult to handle EVERY DAY. It really damaged our experience as we had to wait so much for the elevators for the most simple things we needed.
Last, the cleaning of the pools could have been much much better, specifically the kids pool. It had algae like rubbish in the water that actually left stains on our clothings!
It is worth mentioning that the team was super friendly and welcoming, yet the problems above are way above their head to solve.