Overall Ratings & Reviews Homewood Suites by Hilton Houston NW at Beltway 8

I would definitely book again. Customer service was excellent. (The front desk)

Excellent customer service and the facility itself was great. Front desk lady amazing!! Definitely we would stay there again.

Great smooth check in and out

My room was extremely clean and bed was very comfortable. I slept well in the bed. I would highly recommend this hotel.

This hotel was close to the highway and where we were for a conference. The hotel was clean, comfortable, and quiet.

Great experience

I loved it , will come back all the staff was nice and respectful

Decent breakfast, clean hotel, and helpful staff

Business stay. No problems.

Loved this place I was able to cook the kitchen has everything also did my laundry here! Great hotel and awesome staff

Erica at the front desk was not friendly. Also, she overcharged me for a drink and I had to get a refund at checkout. She’s the type that thinks if she smiles she’s providing good customer service. I reported a broken tile so it would not affect my deposit and we I showed it to her she responded that she needed to wait to see what the maintenance man said. I had been there for 10 minutes with 3 small kids. That response was rude. The guy that checked me out didn’t smile once yet he provided great customer service.

We went to Texas for a Baby Shower it was only for one night 2 rooms I booked Saturday August 3 check in til August 4 ,,, one room we checking after 3pm and left to the baby Shower,, we can back to the hotel after 11pm 2rooms checking 2 adults and 3 kids and my nice got bit we found Bug in the room we call reception the lady came over and took pictures my family left the hotel in the middle of the night,, me and my daughter we were very upset we changed flight for the 1 one Sunday morning we were up all night we left the Hotel by 6am ,, the Lady in charge said she same the information too the manager… I call her expida and said only I will get refund for 1 room is unacceptable for all the inconvenience we went thru I need my full refund for the 2room also and that property need too be closed….. and not be offered for customer to do booking….. I will be waiting for a resolution

I really liked the highway assess and nearby shopping.

This is a nice convenient property for me.

My boyfriend went downstairs to get me breakfast and when I went to sit back on the bed a cockroach was on the pillow, that night when I was sleeping I felt something crawl on me but Inthough was just a strand of my hair so I went to swipe it off and it didn’t feel like a strand of hair but a bug. I was going to dismiss it until that morning when I saw it! Also the pillows smelled like mildew as if they weren’t was or dried properly!

Would stay again.

Service was Very poor… room was not cleaned even… Broke glass and nobody was able to come and help clean up. I was asked to come to the front desk get the broom and the mop myself to do the cleanup and I was staying with two little kids… Not expected from a brand name like Hilton.

Had to wait 45 minutes for them to unlock my door while we just sat in front of it. Nobody knows anything there

Everything was nice, excellent stay!

I booked 4rooms of 2queen beds. But they don’t have any queen rooms available so we got a 1 king bed and some of people slept on the floor. I had to argue about it few hours and complained over next day. They said to book through the 3rd party is not guaranteed. Please make sure if you would like to book through the 3rd party .