Entrance, bar, restaurant and gym all impressive. However, it was then rapidly downhill. I was staying in one of the apartments. Very, very tired. And crucially, filthy. I moved bed to see if there was a plug near bed (there wasn’t - bizarrely) and discovered what I assume to be months of dirt and mess. Geral decor and condition was poor - this room has not been decorated for at least 20 years. Fire alarm went off about 1am and whole hotel came to ground floor. There was no organisation and communication. Eventually someone communicated that it was a faulty system issue - apparently the same thing had happened a couple of nights previously. I saw at least one person check out immediately - by this time about 2am. I complained about my room - I was taken to a different room which had similarly poor decor but with gaps at edges of carpet exposing the metal spikes. I was then upgraded to a better room, which was bigger. But this room was also very tired - chipped tiles in bathroom and old carpets and furniture. It’s a shame as building itself is a lovely art deco building. But there has been no investment in rooms for a long time

Room was clean, they provided a nice bowl of fruit, water, milk and bread in the kitchen. The room is very very small. I would not call it an apartment. The breakfast was amazing. Definitely include that in your stay! Location was excellent.

I absolutely loved my stay here! The staff helped with my group and I’s luggage as soon as we got off the taxi and arrived. The room was comfortable and had everything as described. The staff also accommodated to requests we had and was very friendly. I will definitely come back.

Check in was a little troublesome. Took a while and room was not ready at the check in time. Gave us a drink voucher for their bar. When we went to use it, it was only good for beer or wine. (Not what we drink) Place is in a great location. Staff was friendly, but check in gets hectic. Room was perfect for what we needed. Easy to get to the tube and plenty of dining options in the area as well as hotel. Would stay there again.

Marks on the wall of our bedroom which looked a little scummy

Front desk staff, doormen and location

The fact that cleaning was only provided on mondays and fridays was an unwelcome surprise. Also, the key had to be changed everyday as it was constantly not working and this was super annoying.

Drain of the shower tube was blocked. Unfixed for two days. Finally changed the room. Guest laundry was out of order.

Poor service

First, the picture used is not of an apartment so expectations must be lowered. At this price point, the accommodations are much smaller. That said, the 2 weeks spent were actually quite nice. The en-suite bathroom is updated. The en-suite kitchenette is closet-sized but adequate for storing and preparing simple meals (microwave, kettle, 2-burner stove, and sink along with a pot and pan and some basic dishes and utensils). Housekeeping is offered on Mondays and Fridays only. A bowl of fresh fruit, loaf of bread, bottle of mineral water, and some milk were thoughtful surprises. We chose this accommodation for its locale and proximity to University College London, Regents Park, and innumerable eateries as well as grocery stores. The only annoyance experienced was the need to get a new room card (over 5 times in 13 days) when they would suddenly stop working.

Elegant Design and nice restaurant in the hotel Great location and customer service is excellent

We stayed in this hotel in London for 7 nights. Our room was very tattered looking, and the carpet was stained and looked nothing like the apartments advertised on the Expedia booking site when I chose this hotel. Pictures of other apartments show updated decor and cleaner/more modern. With that said, staff was friendly and helpful. The hotel was located between a few tube stops that were less than a 10 minute walk, which made it convenient to get around. Laundry was tricky because there was one working washing machine for the entire hotel. The second one was out of service. Housekeeping doesn’t check the rooms because we found a dirty pair of underwear under the bed - it was not ours. A few items to get started would have been nice, like some dish soap and a roll of paper towels. Overall our stay was fine, but would have expected better room quality for what we paid and how far we travelled.

Melia white house hotel is in a delapitated state and not all rooms are the same quality. The lobby is fine but the rooms have dirty carpets, dated bathrooms and blocked up with all kinds of doors. The best part of this hotel was the proximity to the tube.

Amazing place, good location, friendly staff, nice bar and restaurant. Enjoyed my stay there

Super!!!

Nice little studio. Quite basic

Fantastic service. very accommodating

This is the first time staying at a Melia White House apartment. It’s a pretty luxurious hotel/apartment. One thing to note is they clean your room every other day. I was traveling with my daughter (13) and my nephew (16) from the US. The hotel is 3 mins from the tube and 20 mins walk to SoHo. It’s just right above the traffic congestion zone. There is a laundry facility which was great since we were traveling around England for two weeks.

The rooms I booked said King bed and pull out sofa. It had a double bed and no pull out on the sofa. They brought my son a cot. This was the studio room and I do not recommend. It was in poor shape and not very clean. We upgraded to a 1 room apartment with an uncomfortable couch. But the price difference was minimal. They were diligent in making sure we were happy. The staff was friendly and helpful. Bar staff neither friendly or helpful. The hotel had holiday cheer in the lobby for 3 days during Christmas week. Overall the room was adequate, but they need to do some serious upgrades to the rooms.

Never staying here again