Overall Ratings & Reviews Riad Faraj

Great location, staff were great but in need of a little TLC. Would go back.

Worst experience that zi ever had . I booked my accommodation with hotels.com and paid for that already. When we arrived at the accommodation the door was locked and no one opened . We stood on the street in a foreign place unfamiliar with the surrounding for 2 hours. Called hotels.com and was on the phone for 2 hours and they could not get a hold of the hotel as well. Frustrated, tired and disappointed with the answer from hotels.com we looked for another place. Very disappointed that such a big corporation will be in partnership with such a place. The place and surrounding also is nothing as it looks like on the picture. Very disappointed and frustrated. Urge hotels.com to have extra due diligence while getting into partnership with such place.

This was a lovely riad. The staff was excellent, very friendly. The location was hard to find, and there was a lot of construction on the way to the riad. Once in, however, the room was beautiful

Apart from being close to town center and yet quiet, place is very filthy, property co dition is horrible, service is mediocre though the staff tried their best to make up for the deficiencies, food is horrible, one person is assigned to clean and to cook and serve. Plates chipped and towels ripped and filthy. The place and room not as per the description. The rating given is inaccurate and very misleading. Nothing would make me go back even if i were paid to stay there.

The Riad is average, not bad, not great. It was reasonably clean. We didn't get the room that was in the photo but I'm coming to see that seems to be common practice in many accommodations. The breakfast was ok. There is only 1 staff member/owner it seems, and we didn't get an energetic welcoming vibe unfortunately. The location is down a road with construction, but it was well lit at night which was comforting. It's quick access to the main road when dragging luggage on dirt roads.

The room was smaller than listed on the website and amenities were non existent. The room was not cleaned for the second night of our stay.

Horrible and filthy

I stayed at the Riad Faraj from October 13-15 , the staff was so friendly and welcoming upon my arrival. I was happy to get a room on first floor right across the pool. The aesthetic of the Riad is extremely modern , authentic beautiful Moroccan style. Rooms were clean and spacious. I love the staff here they are so friendly and helpful. The breakfast is so tasty , nice presentation and beautiful view. Genuinely so soothing to eat your breakfast while relaxing in the peaceful ambience. Highly recommend this RIAD to anyone travelling to Marrakesh, it is also located in the perfect area. Will definetly be coming back here any time I stay in the city .

Property is beautiful parking is offsite 10 euros a night location is great .

I didn’t like this riyad I don’t recommend it. Firstly the towels smelt horrible. I asked for fresh clean towels everyday and reported the smell but the manager said that it was the smell of the detergent they used. It had a horrid smell it made us feel sick we didn’t feel like using them. The bathtub isn’t on a slant it’s all straight so the water takes ages to drain, in other words you’re just stood in a pool of water. The bathtub was also covered in lots of rust stains which wasn’t pleasant. There was no WiFi the whole week we stayed, I kept asking the manager when will it be fixed but she just kept saying “maybe tomorrow. Maybe later”. It only started to work on our last night how convenient(!). The air condition in our room was rubbish, it had very weak power, I could barely feel it. The only only convenient good thing that came from the riyad was that it was near the Jem al Finna square and the markets etc, all the good spots were in walking distance.

The road is beautiful! Nouhaila was amazing as well as Zacarías ! I truly had no complaints other then the sheets in my room were not clean and when I left my key to have the towels changed when I returned the same towels were there. They did immediately noted minor repairs needed and did it on the spot! Breakfast was great! The tea was great! The pool area beautiful and everything about this place was perfect. Walking distance to everything. Pick up for excursion were down the street or a 5 min walk. I truly enjoyed staying here.

It is a nice place.

During our four-day stay at Riad Faraj, we were thoroughly impressed. The staff went above and beyond with their kindness and assistance throughout our visit (Zakaria, Idris & Nuheyla). Upon arrival, we were warmly greeted with an introduction to Marrakech's activities and treated to traditional mint tea. Though our initial room had a minor issue, the staff promptly upgraded us to a nicer & bigger room, ensuring our comfort and satisfaction. Overall, our experience was exceptional, and we appreciated the thoughtful gestures from the Riad Faraj team.

Incredible staff service, attentive and responsive. Knowledgeable, approachable/personable. Went over and beyond to assist.

I was very pleased with the service, very friendly staff. 5 star

Great location very close to most sights, but quiet for a good night's sleep. Would go again!

Great Riad located about a 5min walk from the main square. Nice rooms and very friendly staff. Wouldn't hesitate to recommend a stay here

It was pleasant to stay in this riad. It is within 5 minutes walk to Jamaa el Fna Square and a good walking distance to other attractions, therefore we did not need to book any taxi at any point. The staffs are all very nice and accommodating and I am very pleased with my short break in Marrakesh. The riad itself is clean and very comfortable. The rooftops are a great way to relax and catch more sun. They serve breakfast, lunch and dinner for a fee. Delicious breakfast is included with our stay and it is a good way to try authentic Moroccan breakfast. We asked for a shuttle transfer to and from the airport and it was sorted out quickly. In summary, me and my husband are very happy with our stay and definitely recommend this place !