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Staff were lovely but room was cold ( heater not working properly) and tv not working, could here people in the room next door.

Small but adequate & clean room. V good cooked breakfast. Hotel frontage & reception clean & bright.

It was like the walls were made with paper. I could hear people in other rooms, walking down the corridor and even someone being sick. The noise from the road was also let in by the very old windows. I get that it is probably a listed building, but in terms of a good rest, it failed to deliver.

Seeing a 9.2 rating on Expedia set a very improper expectation (Ritz and Hilton level quality) as the reality was much different. Staff were friendly and location was good but that’s about where the positives end. The single rooms are INCREDIBLY small, even for European standards (expect something like a dorm or hostel). Heat was intermittent. Busy street so it quite loud through the evening. No real desk or work station. Backpacking across the UK? This is likely fine Travelling for Business? No way

The hotel was well-situated close to town. Staff were friendly. The bed was comfortable and the room was clean. However, the weather was very cold, and the heater didn't seem to work - I should have asked. The worst drawback, was that the front entry system was very difficult to access, and needs upgrading asap.

Staff was very friendly

Noise even at the back in the annexe so couldn’t sleep. Cold water in shower in the morning.

Rooms were good. Comfy bed

Overnight. It was comfortable. Entry is through the restaurant

Nice hotel with decent rooms

The room was great. Very clean. The staff were really helpful and friendly. The hotel is on the main road, so can be quite loud outside at times but they provide ear plugs (I travel with my own and with an eye mask in case places are loud and bright). I was worried about the bed as I'd read a review that said they were super soft, but apart from being a little softer than I'd personally choose it was fine and I slept well.

very nice large room , very comfortable bed. Staff were very friendly and accommodating.

Everything was excellent

Small room but had everything I needed and was only for one night. Is very central and about 20 minutes walk from both train stations. The staff were very friendly and happy to chat.

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I booked the single room and it was very small and felt like a school dorm.The wardrobe, tables and TV all felt very basic. The bathroom was ok, small again but the main issue I had with my stay was the noise from the corridor and the room above. The room was also hot. No aircon. I stayed in room 6. Any rooms above you will be potentially noisy, It is the nature of the building thats all. ( you hear everything) The bed was too soft and not a good comfy matress. Sadly it was not a great stay.

Lovely friendly ataff

No problem with the room and staff very friendly Just slightly noisy that’s all I can say

Could do better cleaning in bathroom