Average hotel but what let it down was: a) the check-in filling out forms when all provided at time of booking. Reception taking photos of credit cards with personal phones is risky and not standard. b) after asking 3 times with 2 different reception staff to get the heater turned off in my room (roasting) as the controls did not work on the radiator. Nothing happened and not fixed over a couple of days

Definitely a dated old budget hotel Check in service poor with staff wanting you to do it yourself online whilst they play on their mobile and then the online check in system does not work very well Only 2 free to air TV channels Walls are thin and you can hear neighbour snoring - was ok for me as deep sleeper but if you’re not…

Overall experience was good… wanted to get the sheets on the bed changed but the room service said since we’ve only been there one night there will do so the next day but the never did. There was a leak from the ceiling in our room (we were in a room upstairs) and we had to put towels on the floor and the counter. Now we would have told someone but the reception was closed early for the night so we just dealt with it as this occurred on on our last night.

Cleanliness, Staff are very friendly. Close to shopping centre.

Staff friendliness

Clean and good size rooms. Bed uncomfortable and could hear TV’s through the walls. Above floor was creaky so noisy. Windows opened onto outside corridor do need not feel safe leaving open.fridge noisy so switched off.

Decent price for London and nice big room. would have been better with more tea and coffee provided as we soon used up all the milk with 3 of us sharing. first morning there was no hot water but fixed for the second day so I assume it was a temporary issue, the rest of the bathroom was fine. No air con but again it wasn't advertised so cant complain. Sheets were clean, bed was comfy and pillows also comfy. Decor needs redoing in some places and a decent sized wardrobe would be good. For the price it ticked the boxes but its not a place i would go to impress - simply as a cheap and relatively clean (bedding and towels seemed clean - not so sure about the carpet) place to get some sleep

No hot water on upper level for days and still renting out rooms

I booked for 4 persons but there were only 3 single beds provided.

The apartments need a refurbishment. New mattresses redec rooms . Redec to stairs Water pump for showers no pressure Then this would be a great place

I would like to give 2 ratings. The lady on reception was excellent. Very helpful and friendly. However the apartment was shabby, had a distinct smell of damp, the sheet on the bed didn’t even cover the mattress meaning you were partially sleeping on a bare mattress & the pillows were made of cotton candy and disintegrated upon contact with your head. The man on reception in the evening was extremely unhelpful and couldn’t provide an additional bed sheet or pillows. The apartment was also very shabby, threadbare carpet exposing gripper rods, broken bedside lamps and insufficient crockery and cutlery for 2 guests.

Friendly and helpful staff at reception. Room was clean but overall condition of the room was poor and noise was a problem - on the plus side free private parking was available. The issues for improvement were loose and smashed tiles on kitchenette floor, noise from comb boiler in room every time neighbouring rooms used hot water, noisy road outside due to single glazed window, noisy fridge which we just switched off overnight and back on before leaving, neighbouring rooms were very noisy and some sound proofing needs to be considered - the people weren’t noisy, just the fact you could hear everything they said and their TV. We just wanted a bed for the night to attend an nearby event and we slept OK once the neighbouring rooms and traffic quietened down after midnight.

The room was hot like an oven no fan no vent and no window. I couldn’t sleep in the hot room. I will never return neither recommend to my colleagues who work in that vicinity

We had booked a room here, only to find that there wasn't a room available for us!!! No help was made to sort a room out for us, we were left with nowhere to stay despite having booked the room weeks in advance.

Dreadful experience - booking hasn’t been received through hotels.com. Hotel was full. Hugely disappointing

Photos were deceiving, shower was really small. Damp patches in all corners throughout room.

I didnt stay in the hotel i booked the wrong day can i get my money back please

Friendly and helpful staff. The room was good value with many amenities but with no shower screen/curtain, so I had to use most of the towels for mopping the floor as I didn't have time for a bath.

Very poor customer service. Horrible experience

It was a clean environment and very comfortable amenities. Excellent place within budget and staff very cordial.