Not great

⭐⭐⭐⭐⭐ Luxury stay with an excellent family-friendly breakfast We had a wonderful vacation stay at Novotel Kochi Infopark. The rooms were spacious, elegant, and very comfortable, making it perfect for families. The property feels premium, calm, and well maintained. The morning buffet breakfast was a highlight — a lavish spread with fresh South Indian favorites, live dosa and egg counters, continental options, fresh fruits, pastries, and great coffee. Everything was high quality, hygienic, and beautifully presented. The staff were attentive and very helpful, especially with children. The dining area was spacious and relaxed, making breakfast enjoyable even during peak hours. Overall, a refined luxury experience with warm hospitality and great food. Highly recommended for families and vacation stays.

Room service staff appeared extremely inattentive, and the overall facility was not well maintained. I requested water and plates five separate times, and it took nearly two hours for them to be provided. The coordination among the team is very poor. This reflects directly on management; leadership sets the standard, and when expectations are not enforced, service quality declines accordingly. My suggestion: Fire the manager

courteous staff, clean room

Spotless and great service

The staff are really excellent. They go above and beyond to make the stay memorable

Was there with family. They took great care of us and our kids.

Room service was non existent - ask anything and you never get it.

Was a pleasant stay. Unfortunately we checked in at 2am and checked out at 11am. Didn’t get to enjoy the amenities.

It was a good stay. The property was clean and staff helpful. Parking was rather difficult. While it is advertised as a 5 star hotel, it is more like a 4 star business hotel.

Horrible experience. It's a 2 star hotel

Worst hotel ever! It's not a five star. Lobby looks nice but rooms are dirty, damp and smelly. It does not look like the pictures. And the staff is unhelpful and incompetent. I regret staying here and would not recommend it.

Nice place. Beware of the billing errors. Will take forever to fix, I gave up and said no worries!

Average

Room condition

Very nice hotel, nice and clean, Amazing food and very good service,

Property is Good in bathroom water floating all time that hotel people has to short out.

very disappointed with the front desk staff attended(As***ni)

It was a disappointing stay from check-in experience, to room allocation, to in-room dining and the staff interaction - overall was quite disappointing . I guess there is a reason why the price is chepare than a Four points sheraton

Excellent room conditions. Very friendly staff. They helped arranged backwater tour and accommodated all of our requests regarding rooms and services.