Overall Ratings & Reviews Novotel Kochi Infopark

Was a pleasant stay. Unfortunately we checked in at 2am and checked out at 11am. Didn’t get to enjoy the amenities.

It was a good stay. The property was clean and staff helpful. Parking was rather difficult. While it is advertised as a 5 star hotel, it is more like a 4 star business hotel.

Horrible experience. It's a 2 star hotel

Worst hotel ever! It's not a five star. Lobby looks nice but rooms are dirty, damp and smelly. It does not look like the pictures. And the staff is unhelpful and incompetent. I regret staying here and would not recommend it.

Nice place. Beware of the billing errors. Will take forever to fix, I gave up and said no worries!

Average

Room condition

Very nice hotel, nice and clean, Amazing food and very good service,

Property is Good in bathroom water floating all time that hotel people has to short out.

very disappointed with the front desk staff attended(As***ni)

It was a disappointing stay from check-in experience, to room allocation, to in-room dining and the staff interaction - overall was quite disappointing . I guess there is a reason why the price is chepare than a Four points sheraton

Excellent room conditions. Very friendly staff. They helped arranged backwater tour and accommodated all of our requests regarding rooms and services.

Excellent place with excellent resources and service. Courteous staff, great pool and very good food.

I had to repeatedly ask for towels. The bathroom was out of shower gel. TV did not work, after multiple reminders, some one came and fixed it. Overall okay service.

Great experience. Courteous staff. Awesome breakfast

The staff was excellent and extremely helpful especialky the chef and the reception staff

Excellent service from all we encountered at the hotel.

Good

There was some issues regarding the booking but they sorted it out without any problems. My guest was checked in on time and the stay was comfortable. Service was excellent

Dirty linen were provided, rooms were not clean, poor customer service by staff