Overall Ratings & Reviews Best Western Plus New Richmond Inn & Suites

Great place to stay. Very clean everywhere, not overcrowded and friendly staff.

The room was ice cold and just not comfortable. We heard every sound coming from the room upstairs like voices, people walking, and what sounded like rolling suitcases on the floor. The corners were not clean. The bed was comfortable and the sheets were very nice. The staff was very nice and friendly.

Great customer service when i checked in!

very nice hotel and room and staff, however they need better quality soap and lotion. Holiday inn express went with Dove.

We booked this property, only to find out when we got there, they were fully booked. They said could not understand why we got a confirmation. We booked somewhere else

This hotel is fairly new, located in a quiet street with ample parkings. My room is spacious with a separate sitting area from the sleeping area. A tv in the sitting area and another tv in the sleeping area. The room is also equipped with microwave and refrigerator.

Nice

Very nice experience... i would have given it an overall 5 star raiting but per usual there is always someone who has to mess things up for everyone... lol On our last night there, i was woken at 2:30AM by very loud male voices outside in the hallway which turned into some loud banging, so it wasn't just a roll over and fall back to sleep incident... I never understand the rudeness of others... But overall a great place to stay and will definitely stay again if need be. Very quiet area. Didn't try the breakfast as we are late risers but the remnants of it lingering in the Lobby smelled good.

Nice place

Good stay

Great staff, room was very comfortable. The entire facility was spotless. The breakfast could have improved slightly.

Best place to eat while staying is the Laurel Supper Club

Unable to get our 2 rooms together or even on same floor in half empty hotel - because I booked with Expedia so no changes allowed. Offered to pay more if necessary. ALSO - something dk red in corners of shower.... yikes! Not clean.

Great stay here !

Check-in was fast and staff was friendly. Hotel is clean and updated. I will definitely stay here again!

The motel is brand new and in excellent condition. Breakfast was a solid B, with eggs, sausage, potatoes, waffles, breads and juice. However, the bed was made so oddly I had to practically strip to get the covers to some kind of normal. And the towels, in this otherwise fine motel, were among the cheapest, thinnest I've seen in a motel.

I was so disappointed in this hotel. Pros: very clean, facilities in good shape, pleasant appearance, good breakfast, very friendly staff. Cons (king suite with signed): tv remote didn’t work, no tissues, ironing board broken (bolt came out while I was ironing), very loud (when it was diagnosed a quiet room. The worst, however, is that the bed was too high for me to get onto it. I’m 5’5” and the bed came up to my hip. I literally couldn’t climb up on the bed. I knew the hotel was sold out so I slept on the sofa (very uncomfortable) the first night. Actually I didn’t sleep at all. I had to leave the wedding early the next night because I was exhausted. For night two, I bought a step stool. That is pathetic. Unnecessary and dangerous. Besides, sometimes it’s nice to just sit on the edge of the bed. Impossible. I will never stay at a BW again if that’s someone’s idea of a suite design.

Been many years since I have stayed at a BW, and boy did this property exceed expectations! Hotel was extremely clean and well kept. Used the lobby area to do some work and loved the layout!

None

Close to concert.