Really great staff. Nice room with a beautiful view. Very nice baths. Wonderful service. Shuttle service was great. English speaking staff.

Facilities in this hotel are really great. We stayed 2 nights and enjoyed Onsen a lot ! Each table in the restaurant has high partitions (like a box). I understand it might be good for families or privacy but it didn’t have good atmosphere.

Amazing

The room was very spacious and comfortable. We also had a wonderful view of the mountains. The onsen was nice. The dinner and breakfast leaned more towards Japanese food. More variety would have been nice. Overall, a very nice facility.

We had an amazing time and used this as two days of relaxing in the middle of our 1.5 minth trip. It was our first time at an onsen (we are Canadian) and it was a great introduction as there was both private and public onsens. The view was incredible, of the mountains and valley and we got to sit in a private outdoors onsen while watching a lighting storm. Truely magical. The staff was amazing and very accomodating. They were friendly and helpful and we communicated well through translator apps. Would go again!

Location - there is a pick up service from jr nakuro onsen station. You need to notify the hotel in advance for the pick up service. Staff- they are very nice. I got off at the wrong jr station. The next train will be an hour later but the hotel staff was already at the station waiting for me. I was very lucky to get some assistance from a local gentleman. He called the hotel and the hotel staff drive to my station and picked me up. I also asked the reception about the transport to naruko valley. The staff helped me check the transport arrangements. I was very lucky to ask the staff coz the google map info was wrong. Room - very spacious. You have all the amenities. The onsen is great. Fining - dinner and breakfast were just great. I was offered a lot of delicious local ingredients. It is a very good valued for money onsen hotel. I will def come back if I go to nakuro onsen again.

We had a fantastic time staying here! The staff were all very nice and helpful, the rooms were gorgeous, and the food was fantastic. The private onsen baths which don't require a reservation are a great option for people with tattoos and mixed-gender groups/couples. They were also always available even though thw hotel was fully booked during our stay. I would definitely come here again.

Onsens were great and location is fire

スタッフの対応は親切でとても良かった。温泉もとても良かったし、部屋も清潔で広かった。機会があればリピートしたいおすすめのホテルです。

Thoroughly enjoyed my two night stay with half board, it felt really pampering and luxurious and excellent value for money. My Japanese style room was enormous and very comfortable. Having the onsen baths just a few floors down meant that I could enjoy it in just a few moments from leaving my room. I particularly loved the outdoor pool set into the forested cliffside, especially when it is lit up at night. There are lots of little touches like the free popsicles outside the bath area, and the free refreshments in the lounge overlooking the garden. I tried two of the four private baths, easily gaining access as the hotel seemed fairly quiet when I was there. The breakfast buffet was enormous, mostly Japanese style but so much choice. Dining is in your own private cubicle within the dining hall. The half board multi-course dinner was complete luxury, every course was gorgeous and delicious (although the attendant had to explain to me how to eat a few of the dishes). There is a surprising amount of English: on many of the signs and information notices around the hotel, and various staff could speak at least some English. The staff were all very helpful and friendly. It's a fairly new hotel so everything seems in good condition and very clean. It's quite a steep hike up to the hotel but luckily the hotel shuttle will meet your train, or drop you off for departure at the train or at the highway bus to Sendai.

Great for onsen in remote area, still with all you need

部屋の窓が広く見渡す山々が広がりまさにマウントビュー。素晴らしかったです。 夕飯も半ブュッフェでフライ系は苦手でしたが揚げたての天ぷらは美味しく頂きました。 朝食のおにぎりもクルミ餅もご飯のお供もつい手が出てしまい食べ過ぎましたが美味しく頂きました。 貸切風呂は檜風呂に入りましたが 他のお風呂は使用中で断念しました。 大浴場のシャワーの温度がぬるかったのです。露天風呂へ出るのも足が冷たく戻って来てからサンダルがあった事に気が付きました。他のお客さんも気付いてないようでした。

ロビーが広くゆったりできる。 常時、コヒーなどフリードリンクがのめる。 売店は、飲み物は普通の値段で提供しているで、買うことができる。

また利用したい

特に部屋内も含めてトイレの換気が悪く 匂いが残って居る。 便器も古い。

客房很大，整潔，景觀非常好，我們住在頂層，非常寕靜，有免費私人溫泉，晚上有免費拉麵，職員非常友善，自助早晚餐也很美味，會再來入住。

いわゆる老舗旅館ではなく、コスパタイパのよい宿。合理的にサービスをまとめるている。経営努力がうかがえて好印象

酒店員工十分友善，會盡力幫你解決問題，設施乾淨，房

予約していた部屋が変更になり、離れの特別室になった。

外観、サービスは満足だったが、トイレの汚さで全てが打ち消されてしまった。