We were staying in annex Japanese Western room with river view, room is very spacious and comfortable. We were enjoying the buffet meals (breakfast and dinner) with lots of varieties of foods and drinks (included alcohol at dinner time only), also enjoying lounge with free drinks after dinner. Staff are very helpful and friendly, we would definitely stay at the same hotel again.

Traditional ryokan style. Beautiful surroundings. Very traditional but spacious room. Wonderful Onsen. Close to cute shops and yummy snacks.

Buffet line is great.

Staff, amenities were great. Location was easy enough to get to and the room was spacious.

Room is great. Staff is nice. Food is only average

Great room, staff was really nice, excellent amenities and great customer service! The buffet during dinner time and Breakfast eas great!

Wonderful experience and highly recommended. Everything was great. Great location and wish I could have stayed longer. Great dinner and breakfast buffet (even for a vegetarian).

The Galaxy looks so nice.

The service, and onsens were great, however the room was very dated, well used and not refreshed. Buffet food was great as well. Would recommend but only for 1 night.

The hotel had multiple onsen each of different style. Very enjoyable. The view from the room faced forestry, which would be beautiful in autumn when the leaves turned red. The sound on rushing water from the rapids nearby gave a soothing feeling. The service staff coordination was great too, when you arrive or checked out, they will ask for your name or room number, then inform recep or the car assistant to prepare your keys. Things which were not great 1/ food at the buffet was often cold or like warm,other than soup. 2/ would have been nicer if it were kaiseki

Great stay with our preschool aged daughter

Very nice location and service

It was a lovely place to stay. We loved the quiet ambience and the good Onsen baths. Dinner buffet options were good.

The hotel was conveniently located at the entry road into Kurokawa Onsen. The breakfast and dinner buffets were great. We were able to easily visit or Onsen in the area from the hotel.

There are many different choices of onsens in the ryokan. The staff are excellent as well, their english proficiency is one of the best I’ve seen as well. Although there were some incidents at the start when we check in, the staffs are very efficient at dealing with it. Overall I’ll recommend anyone who visits Kurokawa onsen to give this ryokan a try

Spacious room

This onsen was a beautiful and peaceful place to stay, with very comfortable rooms and great food.

Services of staff are really good. But the breakfast offering can be improved, the design they create not just for local, should consider much options for international guest.

Great value. Beautiful facility. Good service. Buffet dinner and breakfast were especially enjoyable. Variety of onsens on site. They even have a rooftop telescope for stargazing. Only con was the Japanese rooms do not have any shower or tub. Nowhere to take a shower in your room. You must go to the onsen and be naked in front of others to bathe. I'm not sure where one would go if they were uncomfortable with that.

Highly recommend for those coming with toddler and young kids, given their dinner n breakfast are in buffet style, which come with Japanese n western style, raw and cooked food are in above average quality. However , if you are couples that are looking for more high quality of food n experience, this is not your place, cause it doesn't offer in-room dining. Private Onsen is first come first serve basis. They come with 5 public onsens.