Overall Ratings & Reviews JR East Hotel Mets Utsunomiya

It was a great stay.

This is one of the best hotels I have ever lived in Utsynomiya. I visit to Utsynomiya once a year, and it is hardly find an affordable while comfortable hotel. Finally, I am able to find one. Highly recommend this hotel. I stayed in this hotel for three nights. Room is spacious.The hotel itself is convenient as it is located nearby the JR station. Staff are helpful and polite. There are many options in the breakfast buffet. I will choose to stay here again.

Always quiet and wonderful stuff this hotel! See you next time soon

Location is convenient. Hotel is good, no complain.

Excellent value for this hotel. It was clean, comfortable, rooms well sized, great shower, great location. I had breakfast there and it was very nice. The business lounge could do with some improvements e.g. coffee, tea, snacks available and some more tables where to sit and work.

Thank you for a welcoming and great experience

I chose this hotel because I wanted to stay at a somewhat decent hotel close to the train station. It was very convenient since it was literally at the train station and close to many shops and restaurants. The room was quite small and had no bells and whistles, but it's what I expected. The room was clean which was most important to me. My only complaint about the room was that there were only two pillows — one for me and one for my husband. So, sleeping wasn't very comfortable. In terms of the staff, I felt like they did their job but I didn't get the type of customer service that I was used to at other hotels where I stayed in Japan. This is why I rated it as average. The highlight of this hotel, however, was that there is a nice , roomy lounge area. It was perfect since I had family visiting and I obviously couldn't host in my room. Coffee was also available in the lounge.

Been to 10 hotels for my holiday here in Japan but this is the best so far!

Great Location and good amenities. Our room (406) had a very weird layout with the bed against the wall which made it impossible for the second person to get off the bed without disturbing the other. Also, had to go up a step to get into the toilet. Not sure how other rooms are configured.

Rooms are comfortable & clean. Excellent breakfast.

Located in Utsunomiya station with easy access to train and bus. Many good restaurants within walking distance.

It was convenient place for travelers. But uncleaned room. A lot of hairs. Bunch of hair with the hair blower.

Front desk service was excellent. Only complaint I would have is the pillows are too flat. The mattress is hard but I didn’t have any problem sleeping on it. The bathroom amenities were wonderful. I would stay here again for sure.

We love the breakfast buffet. Great selections of food for the price. Workers were really nice too. Will definitely stay there again next time.

We stayed residence room which has a small sink, refrigerator and even washing machine. It was very quiet even right next to a train station. We love it and would love to come back

Good !

Excellent hotel. Get the breakfast - it's very good, especially the japanese option

Conveniently located; efficient check-in; spacious room; helpful staff

Room was nice, spacious and at a reasonable price.

Convenient location at Utsunomiya station overlooking Shinkansen lines.