I chose the “pay at the hotel” option on the website agreeing to “pay in local currency”. However, this hotel charged my debit card without my authorization. I tried to explain the situation using a translation app since they don’t speak English well. Then the receptionist showed me a translation that said , “no way”. A different receptionist tried to fix the situation the next day, but my card had already been charged. Therefore, I had a negative balance in my U.S. bank account and had to borrow money. It was a horrible experience. The customer service was horrendous upon arrival. It’s not foreigner friendly at all. The hotel should not have “the pay at the hotel” option if they are going to charge your debit or credit card regardless.

When arrived, was informed that check in was only at 9:00pm even though check in time on booking was 7:30pm. Then was told that unable to keep our bags as didn't have space. When in room, we could hear noise from singing from the upstairs room as well as loud draining from the baths above. Mattress and pillows were uncomfortable. Lastly, the wifi was bad and consistently turning off the internet access

如果只是要休息一下很推薦，但是不適合住宿。床不太好睡，睡眠品質不佳

住宿當晚冷氣壞掉，入住時冷氣溫度調到22度，結果溫度不但沒降下來反而升到27度，就這樣熱到睡不著，一直跟櫃台反應，櫃台只說從中控那邊可以調節溫度，但是過了一個小時溫度一樣27度，就這樣反應了四次櫃台終於說要叫人來處理，可是當下已經半夜一點多身上沒穿衣服根本不方便讓人進入房內，後來過20分鐘又說要幫我們換房間？半夜一點半還要收拾行李換房？如果早在晚上11點反應時馬上處理不就好了，等到一點半才說要幫我們換房間，最後我只能請櫃台給我一台電風扇勉強撐著睡著，實在是花錢買罪受

還好要寫幾個字你才爽啊

房間很好 但是房間內煙味很重 其他非常好

因為很晚才能到 客服說超過凌晨12點就能算12小時住宿 結果隔天也是中午12點就退房 還說他們沒有那種窺定 是現場才有這樣 離譜 自己打電話來說的 隔天又說沒有 不老實

乾淨床舒服

各方面都很完美除了晚上電視訊號不好而已

房間不錯大特別是SPA區很喜歡 只是床的旁邊兩側安全門跟入口門睡覺很沒安全感，隔音也不太好 房內煙霧有電中沒辦法散去對不抽菸的人來說很困擾 裝潢很美

Good

環境還不錯，可惜螞蟻有點多，希望能解決問題。

電視訊號一直不好，播播停停。需要改進

房間很大,但是隔壁洗澡放水聲音非常的大

房間超級大，浴室也是。二歲的兒子在房間裡不停的奔跑，開心的不得了。服務人員也是親切。很愉快的一次經驗。

您好 住了兩天剛剛評分評錯了 第一晚從入住到退房都滿分。但第二晚入住過程稍微不解 因為第一晚證件也是拿同住人證件登記馬上入住，第二晚因為有換房型我們有退房 但入住時堅持拿訂房人證件登記，這也合理如果是確認的步驟。但證件拿走到我們完成入住就在入口等了七八分鐘在裡面嘻哈聊天 我就不懂了... 接下來入車庫我們已經關鐵門就是住在出口處正對的822房瞬間又被打開感覺又突然更差.....其餘感受度跟第一天一樣完美。 因為連兩天都只能選擇麥當勞早餐 我們主動說只要飲料 櫃台接洽人員也很貼心說可以選別的主餐 不吃會餓 但樂活整體來說 第一天的好體驗彌補了第二天不足。

這是第一次到樂活 從登記入住到退房都服務親切熱情 真的非常好 但床好像有點太軟太晃對方稍微翻身都會影響 其餘真的都很優質

除了有煙味，應該是別間房傳來的。其他服務跟房間都很棒喔！！

雖然商務房沒有車庫，但有安排車位，只要外出或回來，服務人員都已在門口等候拿取鑰匙，服務非常親切~~~

空間大，舒適整潔，價格合理，CP高