Overall Ratings & Reviews Hotel Serenella

We absolutely loved our stay at Hotel Serenella, it is in a lovely quiet location but a short walk away from restaurants, shops etc.The staff are amazing and so helpful, our rooms were lovely and clean as was the pool area. The breakfast was amazing! and set us up nicely for each day. I could go on and on!, I picked the best place to stay and would happily go there again we had a wonderful time. Thank you so much Hotel Serenella for a wonderful holiday

Amazing family run hotel, exceptionally friendly and so helpful. Breakfast choice and quality was superb. An absolute gem! Can’t wait to return or recommend enough. A special thank you for sorting out our return transfer to the airport when ours let us down.

Lovely family run hotel a short walk from the main historic centre. Small but comfortable rooms with nice balconies and extremely attentive and friendly staff

Truely family owned. Room was very nice and so convenient to all the attractions

The hotel was really cute, inside the old city and within minutes walk to the thermal baths. The staff were extremely friendly and very happy to accommodate. Loved our stay. Would not recommend bringing a car, because driving in the resticted zone is pretty nerve racking.

.

A perfectly lovely and a quiet retreat! Driving to the designated parking area inside the old city walls was a bit of a challenge with a large number of pedestrians here for New Year's holiday, but once at the hotel we didn't want to leave anyway! Very walkable to restaurants, attractions, shops. Most comfortable and relaxed we have been during our 2 week trip across northern Italia. 😀

Beautiful hotel. Classy and well designed without being snobby.

Good experience. Staff very friendly and helpful. The property is located in a quiet place, away from the hustle and bustle of the town, but still few steps away.

Hotel was lovely but could be improved, pillows were very hard &

Great stay. We always love this place.

Lovely stay Family business staff were amazing. Thank you

Great family run hotel. Excellent location a few mins walk into Sirmione. Really good breakfast in the beautiful courtyard. The sunbeds on the jetty with direct access to the lake really makes the hotel standout against other options. Would definitely stay again if back to Sirmione.

We wanted to come to Lake Garda for our honeymoon as it looks absolutely beautiful! We was not disappointed. The area is amazing and we are so glad we went. The hotel was alright. First night we had a normal room which from pictures we thought would be lovely but it wasn’t up to scratch! The shower over flowed into the bedroom when used. The room we also had only had one charge point, very weird. The balcony’s with the normal rooms are not great they need a bit of TLC. So being our honeymoon we made the decision to upgrade to one of suites, which was an extra €40 a night. But with that €40 it is worth it. The shower doesn’t leak into the room. We had not one but two plugs! The balcony’s were cleaner and had a small view of the lake which was nice. The staff when asked for anything during the day was so nice and helped us with anything we needed. In the evening the staff was not the best. We was treated a little like we was a big inconvenience and was made to feel bad if we needed anything. Trust me with this place they don’t like to give yah toilet paper so we had to ask a few times for them 😂 The bar is nice but only open 12-6. They don’t take cash and every gets charged to your room so make sure to keep track of that which I did and we wasn’t over charged anything which is good. Overall it was good but if you can afford it I’d spend and extra €50 a night else where or spend it on the suites at this place because they are worth it to be fair.

You can always tell a family-run establishment; their heart & soul is on display. The custom-made breakfast was amazing!

Wow great

location was exceptional first rate experience

Location was fantastic but hotel was very dated especially our room. It was clean though. The parking is off site and tricky to find and it has to be said, the owner (male) was not helpful when I said that my boyfriend was having trouble locating it. In fact, he snapped “it’s behind the church” in a rude manner. He also snapped that check out is not until 8am and we should have read that in our rooms (we needed to leave at 7:30am for a tour). The bill was already paid so it wasn’t an issue. He just made us feel unwelcome to be honest. The anircon in the room worked but the decor felt like a time warp from 1991 and they didn’t provide bottled water nor was the bar open late to get water which is a bit of a shock on our first night there during a heatwave. Other than that, the rest of the staff were nice in the hotel and location is great for walking into the town for dinner. It was safe also.

No air conditioning not even fans in the hotel communal areas makes anywhere outside of our hotel room unusable in 35 degree heat. Beds are rock hard like sleeping on concrete. Basic room is tiny with a view onto a wall. Staff not willing to even let us check in until 1pm after arriving on an early flight. Had to change our hotel after one night. Horrible attitude and unfriendly staff. Felt unwelcomed. Would not recommend. Extremely basic small hotel. Shame because location is great. Would not go to the lake from their jetty felt unclean. Total waste of money and a stressful start to our holiday. Stayed at Hotel Continental next doors completely different league of hotel was outstanding.

such a gem in sirmione. wonderful service, and especially loved the private dock access. will definitely be returning