Much too large for our taste n food was mediocre. Too crowded n insufficient info provided by staff.

Excellent

The room was clean, but the furniture was old. One of the bedside lamps had a broken switch and kept flickering. The mattresses were soft and uncomfortable. Instead of individual pillows, there was one long double pillow for two people. However, the housekeeping staff did a wonderful job.The food was plentiful but extremely repetitive. Children were given too much freedom to operate the beverage and ice cream machines. This created a huge mess, resulted in broken plates and glasses, and made the area hazardous due to slipping risks or injuries. There was no salt and pepper on every table, and the cutlery looked quite worn out.The beachfront has a lot of palm trees, which is great, but the sand is not very nice. The seabed near the shore is rocky, which poses a risk of injury, and there were a lot of weeds creating an unpleasant sulfur smell.On the positive side, the walking paths between the buildings and along the coast are well-maintained, well-lit, and great for a stroll.In conclusion: It is okay for a one-time visit.

I liked that we had access to the other sister hotels all within walking distance or via the shuttle. Water activities are located on the resort which was great. Good food options and plenty of eateries and pools.

We have visited Barcelo maya palace 8 times. We enjoyed going back because of the beach the beach is well maintained no rocks not much sargasm. The pools are also very spacious does not feel overcrowded. The kids pool is like a waterpark my kids love it! This year I was beyond disappointed with the staff anytime we asked for an accommodation a dinner reservation the answer was no. I am very observant when it comes to customer experience and that is very important to me and family especially when on vacation. There seems to be no accountability, customer experience priority, guest accommodation. I got the impression staff is lazy and just dont want to deal with guests. We always stay at their best resort get premium for the additional amenities how is it possible that on my day of arrival there were basically no restaurant reservations available? We ate at the buffet most of the days because there were just no dinner reservations available and the staffs answer was just sorry but this is what it is. I did my check in experience survey with expedia just to get a call to my room asking what my dissatisfactions were and basically defending herself a manager i am guessing called. Basically told me well we just dont have reservations available. The 3 restaurant dinners i did go to in the 7 nights we visited the restaurants had so much empty seating. Instead of empathizing and trying to change our experience she called to argue. Very disappointed I can see why there are less guests.

I have to be honest I been in this Barceló Maya Palace for about 13 years now and I definitely see worsening in every aspect.

Me da tristeza la educación tan pobre que tienen algunos empleados de ese hotel te atienden a cómo te miran mal mal jamás pensé que me fueran a tratar tan mal lo peor esque soy Quintanarooence y me da vergüenza serlo después de ese trato me da pena por el personal que se portó muy porque por culpa de los malos los buenos son juzgados mal Barceló muy mal y se que mi review no importa pero para que la gente que no sea europea o gringa ni se paré por ese hotel porque los van a tratar mal

We had a wonderful stay. Staff on point. Water activities great! Place clean, food awesome. Price not bad

The place was absolutely amazing. My 6 year old did not want to leave.

Great property and staff. The beach had seaweed but there were good days and we enjoyed swimming, snorkeling and playing volleyball. The food was great and fruit options plentiful at the buffets. The desserts could use some improvement. The bus that takes u around doesn’t show up very regularly and u can east half hour waiting for it. I

Nice resort, clean room, good food.

Buffet Food was ok not really authentic Mexican food. Reservation restaurants amazing Place is beautiful Me and my family had a Wonderful time

Very clean, well maintained and beautiful facility. The staff was very pleasant.

Me gustó todo en general! Lo que me tocó una avitación bastante lejos y con una vista a un monte , por lo demás todo muy bonito

Great resort for my family with young kids

It was great for the family

All as advertised.

The room is clean, the AC is cold and a nice size, and the Wi-Fi is great only where you stay. The pool is very big. The kid pool is nice, and the ocean is great not a lot of seaweed some days. You can snorkel to see sea turtles and fish. Free catamaran. The show was awesome with Disney Fantasia. The food is great, the restaurant is nice, and the front desk needs more staff because it takes a long time to check in. If you're ok with 1:10hr. Travel time from Cancun International Airport, so this hotel is a good fit for you at the price. 9/10 stars for US.

Overall had a good experience staying here but my room was so far from the restaurants and was a great deal of walking. It was hard to get a drink at the swim up bar but they do an incredible job at cleaning up and keeping things in order. Very friendly and helpful staff. I did not like that there was not more fans or AC in areas of the hotel. It made it almost unbearable at times. I also think that there should be more maps around the hotel to help you navigate it and I found some shortcuts that I wish I would’ve known sooner. I think they should have more communication and signs to point you in the right direction of where you need to go.

Great food, excellent amenities, and an exceptionally clean resort. Every inch of the property is impeccably maintained, making for a very enjoyable stay. My only complaint is the transportation between the resorts. Getting to and from the other properties from the Palace is extremely difficult and not very convenient. Other than that, it was a wonderful experience, and I would definitely recommend it.