Good location

Hotel needs a deep cleaning urgently

Great location and generous size room. Would have been more safe if there was a grab rail to get in and out of the shower which was over the bath. We were there in a heat wave so a fridge would have been welcomed.

Easy check in, we were able to get in earlier. Very spacious & the bed was so comfortable. The staff are very helpful & accommodating.

Great value for the location. Very easy to get around South Bank.

Room was clean and spacious. Great location and value for the money.

Staff was very helpful.

The AC worked great during the heatwave!

Great stay in central London, close to all attractions and good option for family rooms.

The view is good from the 14th floor. The lobby is sad and the bathroom in the lobby is beyond sad. The restaurant and bar are in the basement and it’s rather dark and gloomy. However, the location is wonderful.

Nice staff

M

Helpful and friendly staff. Amazing breakfast. Near main attractions and public transport.

I would not advise to stay at this hotel, rooms are not clean, there is not even tooth paste and other necessary things. One of 2 elevators did not work during our stay for a week and extra

The hotel was nothing fancy however location was absolutely perfect right by the London eye two minute walk to the hop on hop off bus. Great restaurants, nearby pretty much walking distance to a lot of the attractions. The staff were very nice. The breakfast was adequate. Nothing to write home about but can’t say anything bad about it though. The downside was at the elevators were very slow luckily we were on the first floor and could walk up and down the stairs The next time I come to London, I will definitely stay here again!

Right from the check in this was a nightmare. I ALWAYS do my research before booking and this was completely false in advertising. I’ll start by saying we are not high maintenance but when you pay for basic things you want them to work….like water and air conditioning. We checked in to find no running water for several hours. We were told it would be on by 3pm and you guessed it. It was not. Finally after several hours it came on and we were able to shower and get ready for dinner. The shower leaked all over the place and the floor was soaked after showering. Come out to find one elevator working and no exaggeration 30 minutes to catch an elevator to the bottom. When you have bags and a stroller for a small child this is necessary. And waiting this long isn’t pleasant. Fast forward to evenings in the room. If you like your room cooled and comfortable….good luck. They claim “their system” automatically shuts off your air middle of the night. So needless to say the sleep was horrible each night as the room slowly cooks you until you wake up to turn it back on. I think the only good thing about this place is the quick location to Waterloo train station and the downtown area. Don’t even consider eating here. Food is overpriced frozen buffet quality. Save your self the headache and book elsewhere.

excellent location and comfortable room. would re visit for sure. when you need assistance from staff, everyone one of them was so helpful and happy hour was good value too.

This hotel exceeded our expectations. The staff is super nice and eager to help, they go the extra mile to make your stay special. It’s only a few minutes walk to Waterloo and Westminster stations, there are little places to get food right outside your door as well as nice restaurants. The breakfast is delicious and starts at 6:30am so we were able to have a quick breakfast even if we had early activities, we were happy not no miss out on that! The dinner options from the restaurant are delicious as well. We can’t wait to come back and stay here. Did I mention the staff is the best!! We had a very nice experience. Thank you!!!

PLUSES: It was conveniently located within walking distance of several tourist attractions to include the Eye (Ferris wheel), and national Gallery. CONS: It is definitely a budget accommodation. Overall, the hotel is in need of renovation, my room was a bit shabby, in need of painting, etc. Also, although convenient, the breakfast buffet is average.

Great stay and very nice breakfast. I do think that there should be more staff on reception tho.