A very elegant stay. Rooms nice. Staff helpful. Loved the thoughtful touches like fruit, water and coffee in the lobby.

Third time staying at Le Germain and we are always very impressed. The rooms are clean, spacious and well appointed. The location is perfect for exploring the Byward Market or other downtown attractions like Parliament or the National Gallery. If we could give a rating above ‘excellent’ for the staff we would. They have always been exceptional at every single point of contact, whether you are asking for help or just passing them in the hallway. I just wish there was more parking available and that the parking garage wasn’t so tight. But at this point we wouldn’t consider booking anywhere else for our annual trip to Ottawa.

Very pleasant reception. Comfortable room. Great location!

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Nous avons séjourné deux nuits à l’Hôtel Germain pour nous reposer en famille. Dès notre arrivée, nous avons été très bien accueillis et le service a été excellent. La deuxième nuit, il y a malheureusement eu beaucoup de bruit, ce qui a nui à notre séjour. Cependant, le monsieur à la réception a été très sympathique, à l’écoute et a rapidement trouvé une solution en nous offrant un escompte. Ce geste a été grandement apprécié. Merci à toute l’équipe pour votre accueil et votre professionnalisme.

Great location, room and staff. Very new and modern rooms. Only thing we noted was that the toilet door was poorly designed as it partially closed all the time.

Excellent hôtel

Great place to stay! My favorite in Ottawa. We had a comfortable and restful night. Will go back for sure 10/10!

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The TV option could have been better with either more channels or Netflix or other apps. What was unique about the hotel was the washroom couple will definitely like the see-through romantic glass windows

This place has a great location, comfortable beds, and very quiet rooms. However, there’s some needed upkeep, like ripped sheets and peeling wallpaper. The staff was very friendly.

Clean room. With valet parking

Always a pleasure to stay here. Service and staff are top notch!

Tout est parfait 👍

Great staff, professional, helpful, and polite. The room was mostly clean, but the bedding could have been cleaner.

Stayed three night, corner room on 12th floor, super clean room, easy inside parking under hotel, mini bar fully loaded with all kind of stuff and food, comfy bed and amenities. Second time at this hotel and we will return.

Room cleaners only showed up on July 1 at 4 ? Restuarants menu could improve selection . Bed and shower was great !

It's a fantastic hotel Loved it

We were assigned an accessible room upon checkin. I thought I had booked a classic 2 bedroom. The gentleman at reception said it was clearly marked on Expedia that I booked an accessible room. I told him I booked on Hotels.com and saw a classic 2 bedroom. I shared screen shots of my confirmation and room description. He continued to text for 45 minutes telling me I was wrong and he was right. The water pressure and shower attachments were unsatifactory.

Le plafond de la douche commence à craquer et la tapisserie de la salle de bain était malpropre.