Breakfast good parking good Area good Staff no speak English Emergencies front desk put phone call on hold Not deal with issues

Fake mattresses, unhelpful night staff,

Really good service , breakfast was great . The location is amazing surrounded by many restaurants and things to do

Great staff

Great services. Clean and organized. Very convenient as it is attached to the shopping center with lots of food options.

Overall great one week stay. Might book something with a microwave/fridge if I were to stay that long again, but it was the quietest and cleanest hotel i stayed at in Mexico with a good complimentary breakfast and nice staff.

Hotel was good. I attended the Pokémon Regional Championship and they put a "Welcome and good luck trainers" message in the food area among some Pokémon stickers. What a lovely gesture from the hotel staff.

En lo general de bueno a excelente ñ. Muy buena ubicación

Yes

Ubicación muy práctica, especialmente para citas en el CAS/Consulado Americano. El desayuno es bueno e incluido en el precio de la reserva, lo cual se agradece. Staff amable. Eso dicho, el cuarto tenía un olor muy intenso a humedad, y la regadera podría haber estado más limpia. No obstante, creo que es una opción a considerar para un viaje rápido donde lo necesario sea un lugar para pasar la noche.

Bathroom leaking, door could not lock, very small room, bathroom, dirty, etc....

Excellent

The best hotel in merida

Good

The breakfast Menu was good, the variety of foods was excellent, and the parking was easy and there was plenty of space available all the time!!!

Very good

The room was very little and strange designed. Location was great as well as the service.

Great service, friendly staff, check in/out easy and quick.

The hotel is very well located, inside a mall. Downstairs there's an Oxxo convenience store, and there are pharmacies, restaurants, and shops nearby. The hotel is simple and inexpensive, fine for a short stay.

Loves the cleanliness of the rooms, Inwas very pleased seeing the beds were made every day and always had clean towels I really appreciate it.