Overall Ratings & Reviews Hanoi L'Heritage Diamond Hotel & Spa

Great hotel, clean room, great location. Walking distance to all famous spots. Staffs are friendly and helpful.

Nice location, nice place worth to live.

When checking out, the staff was very emotional ... because of their negligence and I had to waste up to 30 minutes to go to the airport because of the negligence of the staff who were not detailed to check the towels in the room, who seemed to accuse us of bringing towels. Finally we had to check it ourselves with the housekeeping staff to the room and make a video that the towels were complete and provide evidence to the lobby receptionist, but they still said the towels were incomplete .... This really made me emotional, disappointed, made me late to go to the airport ....

Everything was so perfect when staying at this hotel. The hotel staff was so friendly and caring, the food at breakfast was so delicious. And finally, you don't need order public taxi, just ask the staff to provide you hotel car to airport, was much cheaper than public taxi. This hotel is excellent.

The hotel is near the old town, Hoan Kiem lake, church... convenient for walking around the street for coffee and eating. The room should be more clean. Enthusiastic staff

Terrible construction nearby, not pre-alerted. Very poor "Executive Suite", no sofa as shown in photos Request HighFloor not accepted although requesting some weeks in advance. Noisy lobby, poor check in experience, no welcome drink. Will not come again, just try to suffer the rest of days