Bella Hotel Surabaya

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Overall Ratings & Reviews Bella Hotel Surabaya

Traveloka (5,036)
Other sources (7)
8.7
Very Good
From 5,036 reviews
Provided by travellers on
Cleanliness

8.2

Room Comfort

8.4

Meal

8.4

Location

8.8

Service and Facilites

8.6

People often mention about Bella Hotel Surabaya
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Bedroom (42)
Bathroom (40)
Ambiance (35)
Staff Friendliness (33)
Accessibility (31)
Wifi (29)
Hotel Area (29)
Room Space (28)
Distance to City Center (27)
Surroundings (26)
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Traveller Reviews Bella Hotel Surabaya

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40
Customer reviews
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Melcy R. S. M.
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Leisure
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8.5
/10
Reviewed 5 day(s) ago
Just normal....................
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Verified Traveler
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Business
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6.5
/10
Reviewed 7 day(s) ago
The bathroom was dirty, with lots of tiny cockroaches, the towels weren't white anymore, the room was too dark and there was no outside light at all, the pillows smelled a bit... There was no hot water kettle. The area around the hotel was also not well maintained and it was difficult to find food nearby.
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J***a
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Business
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8.0
/10
Reviewed 1 week(s) ago
The staff was friendly and the service was good. However, I felt the rooms could be cleaner, as the one I stayed in had water stains on the floor and baby cockroaches.
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aska u. a.
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Leisure
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6.5
/10
Reviewed 1 week(s) ago
The TV remote is always dead, the toilet button is broken, the bathroom is poorly maintained, and the bed is covered in a thick layer of dust. I've stayed here many times, but the same problems always persist.
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1 people find it helpful
C***f
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9.4
/10
Reviewed 2 week(s) ago
Wonderful stay vacation, very friendly service, comfortable, clean hotel, and very cozy concept.
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WISNU S.
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8.8
/10
Reviewed 2 week(s) ago
Friendly staff, not bad for a budget hotel
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Verified Traveler
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Leisure
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8.2
/10
Reviewed 3 week(s) ago
I stayed at this hotel for five days and had a generally positive experience. Compared to other hotels, I found the room to be quite spacious, which made my stay more comfortable. The staff were very nice and friendly. They were especially helpful in accommodating my request for a room with a window. They took the time to show me several room options so I could choose the one that suited me best, which I really appreciated. The air conditioner worked well throughout my stay, and housekeeping did a great job cleaning my room every day. However, I think the washroom could use some upgrades. In particular, the sink and toilet seemed to have stains that didn’t come off, which affected the overall impression of cleanliness. Overall, I enjoyed my stay thanks to the excellent service, but improvements to the washroom would make the experience even better.
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2 people find it helpful
Bisma S.
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Staycation
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10.0
/10
Reviewed 4 week(s) ago
Comfortable luxury hotel with very affordable price
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stefin a.
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8.2
/10
Reviewed 6 week(s) ago
Frequent maintenance
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1 people find it helpful
F***s
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Leisure
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9.4
/10
Reviewed 6 week(s) ago
The hotel staff is very friendly, the check-in process is also fast.
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R***h
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6.8
/10
Reviewed 8 week(s) ago
The lobby looked nice, dimly lit, and had comfortable sofas. The lights in the room were too dim, and the room was spacious, but unfortunately, it was very dusty, as if it hadn't been cleaned in a long time. The bedside table and the lamp were covered in dust. The toilet was very dirty, the towels smelled musty, and the elevator also had an unpleasant odor. The receptionist and security staff were very friendly and helpful.
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3 people find it helpful
N***i
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Staycation
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10.0
/10
Reviewed 9 week(s) ago
All the staff are very friendly, the hotel atmosphere is pleasant because it is far from the main road.
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Khumairah N. a. z.
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Staycation
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10.0
/10
Reviewed 10 week(s) ago
In short, Bella is excellent... Very good for those looking for accommodation... Close to the toll road too... Very good service...
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1 people find it helpful
Khumairah N. a. z.
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Staycation
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10.0
/10
Reviewed 10 week(s) ago
Strategic location, friendly and very good service, clean too.
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1 people find it helpful
Khumairah N. a. z.
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Staycation
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9.7
/10
Reviewed 10 week(s) ago
Very friendly service.. Overall excellent
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1 people find it helpful
a***m
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9.4
/10
Reviewed 12 week(s) ago
Clean, tidy, nice and pleasant
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1 people find it helpful
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Achmad N. A.
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Business
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10.0
/10
Reviewed 12 week(s) ago
I really enjoyed staying at this place.
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1 people find it helpful
D***y
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Business
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8.2
/10
Reviewed 13 week(s) ago
Overall comfortable and enjoyable
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Verified Traveler
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6.4
/10
Reviewed 14 week(s) ago
The AC only blows air, it's so hot, and there are lots of small cockroaches on the table, wardrobe, almost all the furniture and room, even in the bathroom. It's time to renovate the hotel.
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3 people find it helpful
L***e
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Staycation
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10.0
/10
Reviewed 14 week(s) ago
Too much
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4 people find it helpful
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