Overall Ratings & Reviews J Hotel Kuta

Traveloka (4,079)
Other sources (40)
8.4
Very Good
From 4,079 reviews
Provided by travellers on
Cleanliness

8.2

Room Comfort

8.3

Meal

7.8

Location

8.8

Service and Facilites

8.5

People often mention about J Hotel Kuta
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Staff Friendliness (126)
Distance to City Center (116)
Surroundings (112)
Bedroom (110)
Accessibility (109)
Ambiance (107)
Bathroom (83)
Hotel Area (83)
Room Space (71)
Check-in/out Time (68)
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Traveller Reviews J Hotel Kuta

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40
Customer reviews
Erjun
icon-origin-TRAVELOKA
8.8
/10
Reviewed 3 day(s) ago
The staff were very friendly and helpful with the check-in process, and the place was close to the airport.
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M***s
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Business
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10.0
/10
Reviewed 6 day(s) ago
Regular hotel for office work.
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Accommodation's Reply
23 Apr 2026
Dear Mr. Moses, J Hotel Kuta extends its deepest respects. Thank you for choosing our hotel as the venue for your office needs. We appreciate your loyalty and will continue to strive to provide the best service to ensure every visit you make is comfortable and memorable. We look forward to welcoming you back to J Hotel Kuta in the future. Sincerely, The Management Team, J Hotel Kuta
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J***o
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Transit
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8.4
/10
Reviewed 2 week(s) ago
The bathroom water stagnates and cannot drain, causing a smell.
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Accommodation's Reply
15 Apr 2026
Dear Mr. Jogo, Sincerely, J Hotel Kuta. Thank you for your feedback. We apologize for the inconvenience you experienced regarding the stagnant and foul-smelling water in the bathroom. This is definitely not our standard, and we have forwarded your feedback to our engineering team for immediate inspection and repair of the drainage system. We greatly appreciate your feedback and hope to welcome you back in a better condition in the future. Sincerely, The Management Team, J Hotel Kuta
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Heru R. p.
icon-Leisure
Leisure
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9.1
/10
Reviewed 2 week(s) ago
I'd rather go to the restroom to freshen it up. Overall, it's good.
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Accommodation's Reply
16 Apr 2026
Dear Mr./Ms. Heru R.P., Sincerely, J Hotel Kuta. Thank you for your review and feedback. We especially appreciate your suggestion regarding the addition of a fragrance in the bathrooms, and we will take it into consideration to enhance the comfort of all our guests. We are also pleased to hear that you enjoyed your stay overall. We hope to welcome you back to J Hotel Kuta again in the future. Sincerely, The Management Team, J Hotel Kuta
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Denny P.
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Transit
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8.7
/10
Reviewed 2 week(s) ago
Only stayed for 0.5 days because I had to catch a connecting flight overseas, it was worth the price because it was close to the airport but the room was damp and smelled musty, the mattress had lots of stains, the staff were very friendly.
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Accommodation's Reply
15 Apr 2026
Dear Mr. Denny P., This is a welcome message from J Hotel Kuta. Thank you for taking the time to share your experience. We are pleased to hear that the hotel's location near the airport and the reasonable price facilitated your travel, and we appreciate your positive feedback regarding the friendliness of our staff. However, we apologize for the inconvenience you experienced regarding the humidity in your room, the musty smell, and the cleanliness of the bedding. These certainly did not meet our standards. We have forwarded your feedback to the relevant team for immediate improvement and enhancement of quality, particularly in the areas of cleanliness and room maintenance. We greatly appreciate your feedback and hope to provide you with a better experience on your next stay. Sincerely, The Management Team, J Hotel Kuta
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A***g
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
Strategic location, friendly staff service
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Accommodation's Reply
06 Apr 2026
Dear Ms. Venia, Sincerely, J Hotel Kuta. Thank you for your review. We are delighted to hear that you enjoyed our hotel's excellent location, with a variety of restaurants nearby and close to the airport. We hope to welcome you back to J Hotel Kuta in the future. Sincerely, The Management Team, J Hotel Kuta
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Yeni Y.
icon-origin-TRAVELOKA
8.7
/10
Reviewed 4 week(s) ago
The sheets are brown, the ceiling walls need to be repainted, they don't smell good, they say.
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Accommodation's Reply
14 Apr 2026
Dear Ms. Yeni Y., Sincerely, J Hotel Kuta. Thank you for taking the time to write a review. We apologize for the inconvenience you experienced regarding the condition of the linens, the paint on the walls and ceiling, and the unpleasant odor in your room. We greatly appreciate your feedback and have forwarded it to the relevant team for immediate improvement. This includes replacing the linens, repainting, and enhancing the cleanliness and freshness of the room. We hope to improve the quality of our service and welcome you back with an even better experience. Sincerely, The Management Team, J Hotel Kuta
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.7
/10
Reviewed 4 week(s) ago
Perhaps management could address the humidity in the room, as the musty, moldy odor is overwhelming upon entering the room, which is indirectly harmful to guests. The staff is very helpful, and the location is strategic.
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Accommodation's Reply
06 Apr 2026
Dear Valued Guest, J Hotel Kuta would like to express our gratitude for your feedback. We apologize for the inconvenience you experienced regarding the humidity, musty odor, and mold in your room. This is extremely important to us as it relates to the comfort and health of all our guests. We have followed up on your feedback and forwarded it to the relevant team for immediate and thorough investigation and repair. We also appreciate your appreciation of our staff's friendliness and the hotel's excellent location. We look forward to welcoming you back in the future. Sincerely, The Management Team, J Hotel Kuta
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Vebrina M.
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Staycation
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8.5
/10
Reviewed 5 week(s) ago
The hotel is clean and comfortable. Close to everything.
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Accommodation's Reply
01 Apr 2026
Dear Ms. Bebrina M., J Hotel Kuta extends its warmest greetings and thanks you for your valuable review. We are delighted to hear that our hotel was clean, comfortable, and conveniently located. Thank you for your positive feedback; we will continue to strive to provide the best service. We look forward to welcoming you again at J Hotel Kuta. Thank you. Sincerely, The Management, J Hotel Kuta
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a***g
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Strategic location, close to shopping areas, if you want to walk to the traditional market, it's also fun, while exercising.
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Accommodation's Reply
01 Apr 2026
Dear Valued Guest, J Hotel Kuta extends its deepest respects and thanks you for your review. We are delighted to hear that you appreciated our hotel's excellent location, close to shopping areas and local markets, as well as convenient transportation. We hope your stay was even more enjoyable and we look forward to welcoming you back to J Hotel Kuta in the future. Sincerely, The Management Team, J Hotel Kuta
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E***n
icon-Transit
Transit
icon-origin-TRAVELOKA
6.4
/10
Reviewed 5 week(s) ago
I hope you always keep your room clean.
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Accommodation's Reply
01 Apr 2026
Dear Ms. Ellen, Sincerely, J Hotel Kuta. Thank you for your interest and feedback. Room cleanliness is our top priority, and we will continue to strive to maintain and improve our cleanliness standards for the comfort of all our guests. We greatly appreciate your support and hope to welcome you back to J Hotel Kuta again. Sincerely, The Management, J Hotel Kuta
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D***i
icon-Staycation
Staycation
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9.4
/10
Reviewed 6 week(s) ago
Comfortable, safe staycation, next time I will come here again
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Accommodation's Reply
01 Apr 2026
Dear Mr. Dini, Warm regards from J Hotel Kuta. Thank you for your wonderful review. We are delighted to hear that you felt comfortable and safe during your stay with us. We hope to welcome you back to J Hotel Kuta again for another memorable experience. Sincerely, The Management Team, J Hotel Kuta
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v***o
icon-Transit
Transit
icon-origin-TRAVELOKA
6.8
/10
Reviewed 6 week(s) ago
The room was stuffy, and the water smelled, probably because it hadn't been running for a long time. The shower faucet was broken, making it difficult to turn off the water. The location is close to the airport and there's a Trans Trans bus stop. Please fix this.
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1 people find it helpful
Accommodation's Reply
15 Apr 2026
Dear Mr. Victorio, Sincerely, J Hotel Kuta. Thank you for taking the time to write a review. We apologize for the inconvenience you experienced regarding the damp room, smelly water, and shower pipe issues. This is certainly not our standard, and we have forwarded your feedback to our engineering and housekeeping teams for immediate and thorough investigation and repair. We appreciate your appreciation of our hotel's location near the airport and convenient access to public transportation. We deeply value your feedback and hope to welcome you back with a better experience. Sincerely, The Management Team, J Hotel Kuta
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Alam B.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 9 week(s) ago
A cheap and cheerful hotel, suitable with close access to the airport.
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Accommodation's Reply
26 Feb 2026
Dear Ms. Alama B., Sincerely yours, *j hotel Kuta*. Thank you for your review. We are delighted to hear that you found our hotel a worthwhile and convenient choice for airport access. We appreciate your positive feedback and look forward to welcoming you back to j hotel Kuta in the future. Sincerely, The Management, j hotel Kuta
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I***I
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The hotel staff is very friendly and there is a smoking room too.
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Accommodation's Reply
26 Feb 2026
Dear Ms./Mrs. I*I, Sincerely, J Hotel Kuta. Thank you for your positive review. We are delighted to hear that the friendliness of our staff and the availability of smoking rooms contributed to your comfortable stay. Your compliments motivate us to continue maintaining the quality of our service. We hope to welcome you back to J Hotel Kuta in the future. Sincerely, The Management Team, J Hotel Kuta
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Elvy L. K.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
The hotel staff was friendly and helpful. Anw, I forgot something yesterday. I paid for extra mineral water. Sorry, it wasn't intentional 😁🙏 When I go to Bali and stay again, I'll definitely pay for it. Hehehe
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Accommodation's Reply
20 Feb 2026
Dear Mr./Ms. Elvy L.K., From J Hotel Kuta, we respectfully thank you for your review and compliments on the friendliness and service of our staff. This encourages us to further improve the quality of our service. Regarding your request for additional mineral water, please be informed that this was not a problem at all. We appreciate your honesty and your consideration. We hope to welcome you back in the future and provide you with an even better stay. Sincerely, The Management Team, J Hotel Kuta
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S***n
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
The hotel location is strategic but the rooms are not very clean.
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Accommodation's Reply
16 Feb 2026
Dear Ms./Mrs. S*n, Sincerely, J Hotel Kuta. Thank you for taking the time to write a review. We are pleased to hear that our hotel's location is excellent. However, we apologize for any inconvenience you experienced regarding the cleanliness of your room. Your feedback is invaluable and will be taken into consideration for future improvements. We hope to provide you with a better stay experience if we have the opportunity to welcome you back again. Sincerely, The Management Team, J Hotel Kuta
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E***Y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 13 week(s) ago
I will book this room again if I go to Bali again. Superrr easy access to everywhere. There are lots of snacks next to the hotel too. Close to everywhere too. Highly recommended... The room is small but I like it because it's clean too. There's a window too. The service is also friendly. There's a water dispenser too. Really good
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1 people find it helpful
Accommodation's Reply
16 Feb 2026
Dear Mr./Ms. E*Y, This is a message from J Hotel Kuta. We would like to express our sincere gratitude for your positive review and feedback. We are delighted to hear that our excellent location, easy access to various attractions, clean rooms, and friendly service provided you with a memorable stay. We are glad that even the smaller rooms felt comfortable and met your expectations. We hope to welcome you back again when you visit Bali. Sincerely, The Management Team, J Hotel Kuta
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Akbar I.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
The hotel staff is very friendly according to SOP.
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Accommodation's Reply
16 Feb 2026
Dear Mr. Akbar I., Sincerely, J Hotel Kuta. Thank you for your review. We are pleased to hear that the friendliness of our staff met our service standards. We hope to welcome you back to J Hotel Kuta in the future. Sincerely, The Management Team, J Hotel Kuta
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r***i
icon-origin-TRAVELOKA
9.1
/10
Reviewed 15 week(s) ago
strategic location,..although parking is limited,..for security, improve friendliness,..but overall it is quite good
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Accommodation's Reply
16 Feb 2026
Dear Mr./Ms. R*i, Sincerely, J Hotel Kuta. Thank you for taking the time to write a review. We are pleased to hear that our hotel's location is excellent. We apologize for the limited parking space and your suggestion regarding the friendliness of our security staff. We will take this into consideration for future improvements. Thank you for your trust, and we hope to welcome you back again in the future. Sincerely, The Management, J Hotel Kuta
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Number of reviews per page
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