Dear Valued Guest, Thank you for taking the time to tell us about your experience at Novotel Banjarmasin Airport. We regret that you experienced something that did not meet your expectations, please allow us to express our sincerest apologies, regarding the inconvenience you experienced related to the hot, dusty lobby, and humid room as you have conveyed in this review. This matter has become an important concern for us as the Management of Novotel Banjarmasin Airport, to address and evaluate so that in the future it will not happen again for your comfort or pleasant experience. We appreciate your willingness to share your review with us and we greatly hope that you can give us the opportunity to serve you better in the near future. Sincerely, Benny Wijaya. General Manager.