Overall Ratings & Reviews Grand Crystal Hotel Alor Setar

Old establishment. Rooms were not clean well. Hair strains all over. Furniture fitting are outdated and need to change. Power point. Unfortunately only one available. The phone was was not working till check out. Breakfast spread was the only plus point.

Hotel bersih cuma peralatan lama. Bathtub lama, so far okay, berurusan pun easy. Dekat bawah boleh terus dapat Chinese food.

Hotel ini ok sesuai dengan harga yang ditawarkan. Tapi keadaan peralatan hotel sangat lama.

Good in terms of location and reception service. Other than that I would say its not up to standard.

The family room is ok, spacious, there is a bathtub, but there is no hot water, the refrigerator in the room doesn't work either, it looks like it's been a long time. Air con during the day is less cold. Iron is there, but it has to be shared. Breakfast is not much of a menu. Hotel location is ok near the city. Friendly staff all. Ample parking.

Spacious room. OK. Acceptable. BUT. Old hotel.

Wifi Is out of Range, Phone Data also can't use.

great location. but limited parking area. pillowcase got weird smell. 😑

water for a shower (bathtub) need to improve

Comfortable and fun, right downtown.

Firstly, to have a room there is a massage, it is possible to change the fridge room without function, so we are lazy to fluctuate to change the room, so we stay je considering the hotel's location is satisfying. Only JE service is not satisfactory, and the receptionists are also happy to smile near the customer.

the hotel quite old & and there’s stains on the bedsheet. I guess if the hotel management do some make over, it will be good.

so bad. no hot water. aircond not function. untidy. worst hotel ever

The hotel is not a good location because too many dogs. The room got too much of ant when I was sleeping and the tv is not that working. Have to upgrade a better tv

It was a good hotel and within walking distance. However the sheet/mattress need to be clean up more as there are mites on the bed. Other than that it is okay.

The hotel too old, smelly and aircond not cold. Such a boring room. Bathroom need to improve.

Room smells and only 1 lift was operating.

Old hotel, dusty mattresses, scary nightmare.

Rooms are spacious but old appliances. Still, it is still comfortable to relax. There is a mini fridge. Ironing is available outside the room. Parking is available. Lost phone but thank God honest staff and phone returned.

3rd time stayed at this hotel. Convenient & satisfy. But at swimming pool not very convenient because of much chlorine.