Dear Ms. Angelique S.,
Thank you for taking the time to share your feedback and for choosing to stay with us.
We are delighted to know that you appreciated the friendliness and helpfulness of our staff, as well as our location. However, we sincerely apologize for the inconvenience you experienced regarding the cleanliness and maintenance of certain areas. Your comments about the bathroom, restaurant, lift, and hallways have been taken seriously and shared with the relevant teams. Please be assured that we are taking immediate steps to improve our maintenance standards and overall cleanliness. We truly value your feedback, as it helps us continuously enhance the quality of our services and facilities. We hope to have the opportunity to welcome you back and provide you with a much more enjoyable stay in the future.
Warm regard,
Holiday Inn Express Semarang Simpang Lima Management.