Dear Mr./Ms. R*i, Amaris Seasons City Hotel would like to briefly inform you that we appreciate you taking the time to write a review. We hope you had a better experience on your last visit, but from reviews like this, we learn from and make improvements. We strive to provide an excellent guest experience, and in this case, it is clear that we did not exceed your expectations in terms of cleanliness and comfort during your stay. If you would give us the opportunity to serve you again, we assure you that we will do our best to provide an even better experience. We look forward to welcoming you back to Amaris Seasons City Hotel. Sincerely, Ego Widodo, Hotel Manager