Very lacking. Got a rather dirty room, lots of hair on the floor and ceiling, and near the AC a bit dirty, not sure if it was a leak or mold. Even though this is the best room, the suite. Asking for a room change is just worse. There are many improvements in the hotel area now, the first day the pool was closed for maintenance and many tiles were broken in the hallway area. The staff is not friendly, the bed is hard and feels like iron. Breakfast is not tasty, there are ants in the pudding and when it runs out it takes a long time to refill. There are so many shortcomings, please fix it. Thank you. This can't be a 4 star, maybe a 3 star!