Dear Value Guest Thank you very much for your wonderful 10/10 rating and for choosing Oak Tree Urban Jakarta Blok M for your first stay with us. We are delighted to hear that you had a comfortable and pleasant experience. It is especially wonderful to know that your first experience with us was a positive one. Your kind support means a great deal to our team. We sincerely look forward to welcoming you back for another enjoyable stay in the future. Warm regards, Management Team Oak Tree Urban Jakarta Blok M

Dear Mr. Robertus A., Thank you very much for your excellent 10/10 rating and for your kind appreciation of our service. We are delighted to hear that you enjoyed the service provided by Mas Rival. We will certainly share your compliments with him, as recognition like this is a wonderful motivation for our team to continue delivering friendly and attentive service. Thank you for your support, and we look forward to welcoming you back to Oak Tree Urban Jakarta Blok M. Warm regards, Management Team Oak Tree Urban Jakarta Blok M

Dear Finance C., Thank you very much for your kind feedback and for choosing to stay with us during your business trip. We're glad to hear you found the room's air conditioning cold and clean, and that your overall experience was good. We hope to have the pleasure of welcoming you back to Oak tree Hotel on your next business visit. Warm regards, Hotel Manager Oak tree Hotel

Dear Mr. Rian R., Thank you very much for your outstanding 10/10 review and for choosing to stay with us. We are delighted to hear that you had a very satisfying stay with us. It is especially rewarding to know that Ms. Anin's warm hospitality and kindness made a positive impression on your experience. We will be pleased to share your kind compliments with her, as they will serve as great motivation for her and our entire team to continue delivering exceptional service. Thank you once again for your trust and support. We sincerely look forward to welcoming you back to Oak Tree Urban Jakarta Blok M for another comfortable and memorable stay in the future. Warm regards, Indra Syahputra Management Team Oak Tree Urban Jakarta Blok M

Dear Valued Guest, Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We are pleased to know that you enjoyed the Jacuzzi and appreciated the strong water pressure from the shower. It is also good to hear that you found the taste of our breakfast enjoyable. At the same time, we sincerely apologize that some aspects of your stay did not fully meet your expectations. We appreciate your comments regarding the pillow comfort, the presence of mosquitoes in the room, and the breakfast variety. Your feedback is very valuable and has been shared with our Housekeeping, Engineering, and Food & Beverage teams for review and improvement. We will also continue to strengthen our pest control program and evaluate our room amenities to enhance our guests' comfort. Thank you once again for your constructive feedback. It helps us continue improving our products and services. We hope to have the opportunity to welcome you back to Oak Tree Urban Jakarta Blok M and provide you with an even better stay in the future. Warm regards, Indra Syahputra Management Team Oak Tree Urban Jakarta Blok M

Dear Mr./Ms. Dwi P., Thank you very much for your outstanding review and for choosing to stay with us. We are delighted to hear that you enjoyed your stay and that our friendly staff and comfortable room made your experience a pleasant one. Your perfect rating is truly appreciated and serves as great motivation for our entire team to continue delivering warm hospitality and excellent service to every guest. Thank you once again for your trust and support. We sincerely look forward to welcoming you back to Oak Tree Urban Jakarta Blok M for another comfortable and memorable stay in the future. Warm regards, Indra Syahputra Management Team Oak Tree Urban Jakarta Blok M

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize that your experience did not meet your expectations. We are truly sorry to learn about the issues you encountered, including the malfunctioning bathroom faucet, toilet flush, smart door lock, and hair dryer, as well as your disappointment with the breakfast temperature and variety. We understand how frustrating these inconveniences must have been, especially considering the value you expected from your stay. Please be assured that your comments have been shared with our Engineering, Housekeeping, Front Office, and Food & Beverage teams for immediate inspection and corrective action. We are committed to improving our maintenance standards, ensuring all room facilities are functioning properly before guest arrival, and enhancing the quality and variety of our breakfast offerings. Your feedback is invaluable to us and helps us identify areas where we need to improve. We sincerely hope you will give Oak Tree Urban Jakarta Blok M another opportunity in the future, so we can provide you with the comfortable and enjoyable stay that you deserve. Warm regards, Indra Syahputra Management Team Oak Tree Urban Jakarta Blok M

Dear Valued Guest, Thank you very much for your outstanding review and for choosing to stay with us. We truly appreciate your kind words and encouragement to "keep up the good work." It is especially rewarding to know that you found all of our staff to be helpful throughout your stay. Your recognition means a great deal to our team and motivates us to continue providing warm, attentive, and professional service to every guest. Thank you once again for your trust and support. We sincerely look forward to welcoming you back to Oak Tree Urban Jakarta Blok M for another comfortable and memorable stay in the near future. Warm regards, Indra Syahputra Management Team Oak Tree Urban Jakarta Blok M

Dear Mr. Wijang A., Thank you very much for your outstanding review and for choosing to stay with us during your business trip. We are truly delighted to hear that you had such an enjoyable stay and found our hotel to be safe, comfortable, and conveniently located in the heart of Blok M, with easy access to the area's culinary destinations. We are especially grateful for your kind recognition of Ms. Indri. We will be delighted to share your compliments with her, as your appreciation will be a great source of motivation for her and our entire team to continue providing warm and attentive service. Knowing that you plan to return is the greatest compliment we could receive. Thank you once again for your trust and support. We sincerely look forward to welcoming you back to Oak Tree Urban Jakarta Blok M for another memorable and comfortable stay. Warm regards, Indra Syahputra Management Team Oak Tree Urban Jakarta Blok M

Dear Mr. Rachmat H., Thank you very much for your outstanding review and for choosing to stay with us. We are delighted to hear that you found your room comfortable and had an enjoyable stay. We also sincerely appreciate your valuable suggestion regarding the addition of a retractable curtain for the bathroom. Feedback like yours is very important to us, and we will share your suggestion with our Management and Engineering teams for future consideration as we continue to improve our guest experience. Thank you once again for your perfect ratings and your constructive feedback. We truly appreciate your trust and support and look forward to welcoming you back to Oak Tree Urban Jakarta Blok M for another comfortable and memorable stay. Warm regards, Indra Syahputra Management Team Oak Tree Urban Jakarta Blok M

Dear Valued Guest, Thank you for taking the time to share your feedback and for choosing to stay with us. We are pleased to know that you found our hotel to be generally clean. However, we sincerely apologize for the inconvenience caused by the presence of small cockroaches in your room. We understand how uncomfortable this must have been, and this is certainly not the experience we want our guests to have. Please be assured that your feedback has been shared with our Housekeeping, Engineering, and Pest Control teams for immediate inspection and enhanced preventive treatment to ensure a cleaner and more comfortable environment for our guests. Regarding the bathroom design, thank you for mentioning it. Some of our room types feature a modern bathroom concept with transparent glass, and we appreciate your feedback as it helps future guests better understand the room layout. We truly value your comments and appreciate the opportunity to improve. We hope to have the pleasure of welcoming you back to Oak Tree Urban Jakarta Blok M and providing you with a much better stay in the future. Warm regards, Indra Syahputra Management Team Oak Tree Urban Jakarta Blok M

Dear Valued Guest, Thank you very much for your outstanding review and for choosing to stay with us. We are truly delighted to hear that you had a pleasant stay and that you were satisfied with our friendly and professional service, as well as our clean and comfortable rooms. Your kind words are greatly appreciated and serve as wonderful motivation for our entire team to continue delivering exceptional hospitality to every guest. Thank you for trusting Oak Tree Urban Jakarta Blok M with your stay. We are honored to have been part of your enjoyable experience and sincerely look forward to welcoming you back for another memorable visit in the near future. Warm regards, Indra Syahputra Management Team Oak Tree Urban Jakarta Blok M

Dear Ms. Ashyandria P., Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We sincerely appreciate your honest comments, as they help us identify the areas where we need to improve. First and foremost, please accept our deepest apologies for the inconveniences you experienced during your stay. We are truly sorry to learn about the repeated issues with the room key cards, the presence of cockroaches in your room, the weak water pressure from the washbasin, and the air conditioning that did not perform as expected. We completely understand how frustrating it must have been to encounter several issues from the moment you arrived. We are, however, grateful to know that our team was able to assist you with a room change and that you found our staff to be friendly and helpful. Your kind recognition of our team's service means a great deal to us. Please be assured that your feedback has been shared with our Front Office, Engineering, Housekeeping, and licensed Pest Control teams for immediate investigation and corrective action. We are reinforcing our preventive maintenance program, strengthening our room inspection procedures, improving our pest control measures, and ensuring that all room key systems are thoroughly checked before guest arrival. We are truly sorry to hear that your experience left you feeling that you would not return. Nevertheless, we sincerely appreciate your valuable feedback and hope that you will allow us another opportunity in the future to restore your confidence and provide you with the comfortable and seamless stay that you deserve. Warm regards, Indra Syahputra Management Team Oak Tree Urban Jakarta Blok M

Dear Mr./Ms. Egi L., Thank you very much for your positive review and for choosing to stay with us. We are delighted to hear that you found our staff to be warm, friendly, and welcoming, and that you had a comfortable stay with us. Your kind words are truly appreciated and serve as great motivation for our entire team to continue delivering exceptional hospitality and creating memorable experiences for all our guests. Thank you once again for your trust and support. We sincerely look forward to welcoming you back to Oak Tree Urban Jakarta Blok M for another comfortable and enjoyable stay in the future. Warm regards, Indra Syahputra Management Team Oak Tree Urban Jakarta Blok M

Dear Mr. Antonius H. K. U., Thank you very much for your positive review and for choosing to stay with us. We are delighted to hear that you found your room comfortable and that our staff were friendly and helpful throughout your stay. Your kind words are truly appreciated and serve as great motivation for our entire team to continue delivering warm hospitality and excellent service. Thank you once again for your trust and support. We sincerely look forward to welcoming you back to Oak Tree Urban Jakarta Blok M for another comfortable and enjoyable stay in the future. Warm regards, Indra Syahputra Management Team Oak Tree Urban Jakarta Blok M

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize that your experience did not meet your expectations. We are truly sorry to hear about the inconvenience regarding your booking upon arrival, as well as the condition of your room, including the dusty odor and the presence of cockroaches in the bathroom. Please accept our sincere apologies, as these issues do not reflect the standards of service and cleanliness that we strive to provide. Your feedback has been shared with our Front Office, Housekeeping, and Pest Control teams for immediate investigation and corrective action. We are committed to improving our reservation handling process and strengthening our room inspection and preventive pest control measures to ensure a better experience for our guests. We greatly appreciate your honest feedback, as it helps us identify areas that require urgent improvement. We sincerely hope to have the opportunity to welcome you back in the future and provide you with a much more comfortable and seamless stay. Warm regards, Indra Syahputra Management Team Oak Tree Urban Jakarta Blok M

Dear Ms. Fitriani W., Thank you very much for your wonderful review and for choosing to stay with us. We are delighted to hear that you had a very pleasant stay and that our team made a positive impression with their friendly and helpful service. Your kind words are truly appreciated and serve as great motivation for all of us to continue delivering exceptional hospitality. Thank you once again for your trust and support. We sincerely look forward to welcoming you back to Oak Tree Urban Jakarta Blok M for another comfortable and memorable stay in the future. Warm regards, Indra Syahputra Management Team Oak Tree Urban Jakarta Blok M

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you enjoyed the cleanliness of your room and found our breakfast to be delicious. It is always encouraging to know that our efforts have contributed to a pleasant stay. We also appreciate your valuable suggestion regarding the breakfast variety. Your feedback has been shared with our Food & Beverage team as we continuously look for ways to improve our dining experience and offer a wider selection for our guests. Thank you once again for your kind review and support. We look forward to welcoming you back to Oak Tree Urban Jakarta Blok M for another enjoyable stay in the near future. Warm regards, Indra Syahputra Management Team Oak Tree Urban Jakarta Blok M

Dear Valued Guest, Thank you very much for your outstanding review and for choosing to stay with us. We are delighted to hear that you found your stay comfortable, pleasant, and clean, and that our location near the city center added convenience to your visit. Your kind feedback means a great deal to our entire team and serves as motivation for us to continue providing excellent hospitality and memorable experiences for all our guests. Thank you once again for your trust and support. We sincerely look forward to welcoming you back to Oak Tree Urban Jakarta Blok M for another enjoyable stay in the future. Warm regards, Indra Syahputra Management Team Oak Tree Urban Jakarta Blok M

Dear Ms. Bitya A. A., Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize that your experience did not meet your expectations. We are deeply sorry to hear about the cleanliness issues you encountered, particularly the condition of the room and the presence of small cockroaches. Please accept our sincere apologies, as this is not the standard of cleanliness and comfort that we strive to provide to our guests. Please be assured that your feedback has been shared with our Housekeeping and Pest Control teams for immediate inspection and corrective action. We are continuously strengthening our cleaning procedures and preventive pest control measures to ensure a more comfortable environment for all our guests. We truly appreciate your honest feedback, as it helps us identify areas that require immediate improvement. We hope to have the opportunity to welcome you back in the future and provide you with a significantly better stay experience. Warm regards, Indra Syahputra Management Team Oak Tree Urban Jakarta Blok M