Dear Valued Guest, Warm greetings from Aston Jember Hotel & Conference Centre. Thank you for your feedback. We apologize for the unpleasant experience you had during check-in. We understand that the way our receptionist provided information was inappropriate and resulted in a feeling of impoliteness. This is certainly not the standard of service we aspire to provide to our guests. Your feedback is invaluable to us, and we will immediately follow up by providing additional guidance and training to our reception team to ensure they are more careful in their choice of words and maintain a more professional demeanor. We want all guests to feel cared for and comfortable without exception. We hope to have the opportunity to welcome you back again with improved service that meets your expectations. Sincerely, Wahyu Ari Saputro, General Manager

Dear Mr. Taufiqurachman, Sincerely yours, Aston Jember Hotel & Conference Center. Thank you for your honest and thorough review. We are delighted to hear that your overall stay was as impressive as yours at other Aston hotels in other cities. We apologize for any inconveniences such as the location being somewhat far from the city center, limited parking, and the soundproofing of connecting rooms. Your feedback is invaluable to us and will be taken seriously to improve our facilities and guest comfort in the future. Your appreciation for the service and quality of the hotel is a great inspiration to our team in maintaining our standards and continuing to provide the best possible experience. We look forward to welcoming you back for an even better experience at Aston. Sincerely, Wahyu Ari Saputro, General Manager

Dear Mr. Nimas, This is a message from Aston Jember & Conference Centre. Thank you for your compliment! We are delighted to know that Aston Jember is your top choice and considered the most comfortable hotel in the city. Being recognized as "the best hotel in the city" is a great motivation for us to maintain the quality of service, cleanliness, and comfort so that every guest always feels special. We are committed to providing a memorable stay experience, whether for business or a family vacation. We look forward to welcoming you back again and hope that each visit will be a positive and memorable experience for you at Aston Jember. Sincerely, Wahyu Ari Saputro, General Manager

Dear Valued Guest, Warm greetings from Aston Jember Hotel & Conference Centre. Thank you for your review. We apologize for any inconvenience you may have experienced while using the swimming pool. We understand that all guests desire privacy and tranquility in their use of facilities, especially considering the high room rates. Your feedback is very important to us, and we will take it seriously to ensure that your swimming experience at our hotel is more comfortable and meets your expectations. Sincerely, Wahyu Ari Saputro, General Manager

Dear Mr. Maurice Issat, Sincerely yours, Aston Jember & Conference Centre. Thank you for your review. We sincerely apologize for the uncomfortable experience you had, especially when you were traveling with young children and were assigned a room with a cigarette smell. This situation clearly did not meet the standards of comfort we expect from all our guests. We regret the inappropriate attitude of our staff in responding to your complaint. This feedback is invaluable for us in evaluating and retraining our team to be more sensitive and responsive to guest needs. We are committed to improving the quality of our service, including providing non-smoking rooms for guests with young children or those who prefer a non-smoking environment. We hope to have the opportunity to welcome you back again with an even better and more comfortable experience. Sincerely, Wahyu Ari Saputro, General Manager

Dear Valued Guest, Warm greetings from Aston Jember Hotel & Conference Centre. Thank you for your positive review and compliments. We are delighted to hear that the cleanliness, tranquil atmosphere, excellent central location, and easy access to restaurants made your stay comfortable. The friendliness of our staff is an important part of our service, and such feedback is a great motivator for our team to continue maintaining the highest standards of service. We hope to welcome you back again for an even more memorable experience at Aston Jember Hotel & Conference Centre. Sincerely, Wahyu Ari Saputro, General Manager

Dear Valued Guest, Warm greetings from Aston Jember Hotel & Conference Centre. Thank you for your positive review and compliments. We are delighted to hear that the cleanliness, tranquil atmosphere, excellent central location, and easy access to restaurants made your stay comfortable. The friendliness of our staff is an important part of our service, and such feedback is a great inspiration for our team to continue maintaining the highest standards of service. We hope to welcome you back again for an even more memorable experience at Aston Jember Hotel & Conference Centre. Sincerely, Wahyu Ari Saputro, General Manager

Dear Valued Guest, The Aston Jember Hotel & Conference Centre would like to express our gratitude for your feedback. We apologize for the inconvenience caused by the inability to access Wi-Fi in your guest room. We understand that reliable internet access is crucial for your comfort during your stay. We have forwarded your feedback to our technical team for immediate investigation and improvement, ensuring stable and easily accessible Wi-Fi connectivity throughout your guest room. We hope that your next stay will be even more enjoyable with our enhanced facilities. Sincerely, Wahyu Ari Saputro, General Manager

Dear Valued Guest, Warm greetings from Aston Jember Hotel & Conference Centre. Thank you for your wonderful and appreciative review. We are delighted to hear that you enjoyed the breakfast by the outdoor pool and that the bread and omelets were delicious. Your kind wishes and encouraging words to all our staff mean a great deal to us and inspire us to continue striving to provide the best service with warmth. We hope to welcome you back again and that in the future you will enjoy even more memorable swimming experiences at Aston Jember. Sincerely, Wahyu Ari Saputro, General Manager

Dear Mr. Galih, From the Aston Jember & Conference Centre, Your Highness, we would like to express our deepest gratitude for your positive review and rating. We are delighted that you were impressed with our hotel. Such compliments motivate us to continue providing the best possible service to all our guests. We look forward to welcoming you back again for another memorable stay. Sincerely, Wahyu Ari Saputro, General Manager

Dear Ms. Unita, From Aston Jember & Conference Centre, Your kind review and appreciation are greatly appreciated. We are delighted to hear that you enjoyed your stay at Aston, with our friendly staff, comfortable facilities, and delicious food. We are committed to providing friendly service, quality facilities, and excellent cuisine to make every visit a special and memorable experience. We look forward to welcoming you back again and hope that your time at Aston was comfortable and enjoyable. Sincerely, Wahyu Ari Saputro, General Manager

Dear Mr. Umar, Sincerely, Aston Jember & Conference Centre. Thank you for your impressive positive review. We are delighted to hear that you felt comfortable in your room, enjoyed the delicious breakfast, and made use of our fitness center and swimming pool. Guest comfort is always our top priority, and such feedback is a great encouragement to our team in maintaining the quality of our service. We hope to welcome you back again for an even more memorable experience at Aston. Sincerely, Wahyu Ari Saputro, General Manager

Dear Mr. Risky, Warm regards from Aston Jember & Conference Centre. Thank you so much for your positive review. We are delighted to hear that upon arrival you were upgraded to a family room, making your stay even more comfortable. 🌸 Such valuable feedback encourages our team to provide the best service and deliver memorable surprises to all guests. We hope to welcome you back again for an even more memorable experience next time. Sincerely, Wahyu Ari Saputro, General Manager

Dear Valued Guest, It is with pleasure that we, Aston Jember Hotel & Conference Centre, would like to inform you of the inconvenience you experienced due to limited dining space, resulting in waiting times, and the shortage of staff to assist when the parking lot was full. We understand the inconvenience and your feedback is important to us. Our team will immediately assess the situation to improve service in the dining area and to organize the parking lot more efficiently with more helpful staff. Sincerely, Wahyu Ari Saputro, General Manager

Dear Valued Guest, Warm greetings from Aston Jember Hotel & Conference Centre. Thank you so much for your kind review. We are delighted to hear that our staff and security team provided friendly service, making your stay comfortable and ideal for a family vacation 😊 We have noted your valuable feedback regarding the poor soundproofing of the room and the slippery bathroom floor. We have received this information and will take immediate action to address it, ensuring the comfort and safety of all our guests. We will continue to maintain our highest standards of cleanliness, comfort, and service, and your feedback helps us continuously improve. We look forward to welcoming you back for an even better experience in the future. Sincerely, Wahyu Ari Saputro, General Manager

Dear Mr. Zeno, From the Aston Jember & Conference Centre, we respectfully request your kind review. We are delighted to hear that the comfort of our rooms and the café atmosphere provided you with a memorable stay. Your compliments motivate us to maintain our quality and provide a comfortable environment for guests to enjoy their time. We look forward to welcoming you back again for an even better experience. Sincerely, Wahyu Ari Saputro, General Manager

Dear Valued Guest, Warm greetings from Aston Jember Hotel & Conference Centre. Thank you so much for your positive review. We are delighted to know that our hotel met your expectations in every aspect, from comfort to service. Your compliments motivate us to maintain our high standards of quality and provide every guest with a truly memorable stay. We look forward to welcoming you back again with even better service. Sincerely, Wahyu Ari Saputro, General Manager

Dear Valued Guest, Warm greetings from Aston Jember Hotel & Conference Centre. Thank you very much for your positive review and rating. We are delighted that you enjoyed your stay at our hotel. Such compliments motivate us to always strive to provide the best service to all our guests. We hope to welcome you back again for another memorable stay. Sincerely, Wahyu Ari Saputro, General Manager

Dear Valued Guest, Warm regards from Aston Jember Hotel & Conference Centre. Thank you so much for your short but meaningful review. We are delighted to hear that the quality of our services and facilities left a positive impression on you. Your compliments motivate our team to maintain the highest standards and provide a memorable stay. We look forward to welcoming you back again with our friendly service and consistent quality. Sincerely, Wahyu Ari Saputro, General Manager

Dear Valued Guest, Warm greetings from Aston Jember Hotel & Conference Centre. Thank you so much for your positive review. We are delighted to hear that you felt comfortable, enjoyed the atmosphere, and appreciated our convenient location, which makes it easy to travel to various places. Your satisfaction motivates our team to continue providing a memorable stay experience. We hope to welcome you back again with our friendly service and the highest quality. Sincerely, Wahyu Ari Saputro, General Manager