A very pleasant stay. Check-in was quick and the staff were very friendly. The room was clean, the bed comfortable, and the air conditioning cool. The breakfast menu was varied and delicious, and there was a relaxing swimming pool. The location is very convenient, connecting to the airport and the city's entertainment district, and quite close to the city center. Highly recommended!

I booked this hotel mainly because it’s close to the airport and they provide an airport shuttle. Unfortunately, the experience I had with the male receptionist on the day we checked out was really disappointing. We asked for the shuttle to the airport and were told to wait for the 1 PM shuttle. We told him how many bags we had and that we were ready to go. Before 1 PM, we went to ask him again just to make sure. He told us to wait another 10 minutes in the lobby and said he would call us when the shuttle was ready. So we did exactly that. We sat in the lobby near the glass, literally just a few meters away from the reception desk. Our luggage was there too. We waited and waited. Around 5 minutes after the shuttle was supposed to leave, nobody had called us, so we walked back to the reception again. Then he told us, “The shuttle already left. I called you. Where were you?” Seriously?? We were sitting exactly where you told us to wait. We were only a few meters away from you the whole time. At that moment, I honestly wanted them to check the CCTV because I was so confused how he could say he called us and couldn’t find us. What made me more upset was that there wasn’t even an apology. Instead, he asked us where we had been, like it was our fault. For an airport hotel, I really think there should be a simple checklist for the shuttle — how many guests are going, how many bags they have, and whether everyone is actually on the shuttle before it leaves. Especially when the guests already told you they were ready and their luggage was sitting right there. We had to follow up with him around 3 times before he finally took action and found another transportation option for us. The whole situation was handled very slowly, which is honestly stressful when you have a flight to catch. I’ve stayed at 3-star hotels around the same area with much better service than this. For a 4-star hotel, I definitely expected better. Mistakes happen, I understand that. But if you wo

Delicious breakfast. Friendly staff. Reasonably priced. ☺

Poor management, especially the reservation department.

The most score was given to the staff. Everybody has a smiling face, helpful and very informative. Thank you.

The best hotel. The kids loved it and it was really comfortable.

The hotel staff was friendly. They provided an extra blanket for the kids. Absolutely the best.

From the accommodation, you can take a free bus to the airport. The airport is only 5 minutes away from the accommodation.

Overall it's very comfortable here and the staff are very helpful.

Preferred hotel for transit when flying in the morning from Denpasar

The hotel staff is always responsive and friendly.

There is a free airport drop-off facility every 1 hour.

Cancel is not soft...maybe a problem with the smell

Nice clean hotel close to the airport and excellent services by staff members. Highly recommend this hotel to others.

Hotel options in Bali to catch an early morning flight from Denpasar Airport

Great hotel and great staff. It was a very pleasant stay.

It's very close to Ngurah Rai Airport, offers shuttle service, the rooms are clean, and there's a water dispenser, making it great value for money. However, many rooms are only accessible via stairs, making it difficult to carry suitcases at checkout. I've used it twice because of its good value and convenience.

Very close to the airport, just a 10-minute walk from the international airport.

The staff is friendly and very helpful

The room service rice was dry and hard, like it had been left overnight. If there really wasn't any freshly cooked rice, it would have been better to just say they only had fried rice. The room wasn't cleaned until 3:00 PM—even though we'd been out since 7:30 AM.