Dear Valued Guest,
Thank you for taking the time to share your review following your recent stay at Almadera Hotel Makassar.
We are pleased to hear that you enjoyed the amazing view, spacious room, convenient location, and our authentic local breakfast. Your kind feedback is truly appreciated.
However, we sincerely apologize for the inconvenience you experienced regarding the check-in process, room facilities, and the keycard issue. This is certainly not the level of service we aim to provide. Please rest assured that your concerns have been shared with the relevant team for immediate improvement, particularly in enhancing our facilities and service responsiveness.
Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a better experience in the future.
Best regards,
Makmur
General Manager
Almadera Hotel Makassar