My first time visiting Solo. Looking for a hotel, I found Royal Surakarta Heritage. My review is divided into several points:
1. Service:
- Front desk: Very good, staff friendly and helpful.
- Restaurant staff: Not very efficient, inactive. I saw them gathering and chatting near the cashier several times during iftar, when the crowds were very large. When we arrived, we were told that iftar would start at 5 p.m., but when we arrived, the food was ready, but none of the restaurant staff took the initiative to ask us.
2. Facilities:
- Swimming pool: clean, unfortunately, the pool is very small and only has a depth of 140 cm.
- Hotel corridors: very hot, as if there is no air conditioning outside the rooms, especially on the 5th floor (this is because the staff informed us that the air conditioning on the 5th floor is being upgraded).
- Limited activity options, mostly lacking activities for children, making this hotel less kid-friendly. My suggestion is to create a kids' activity program by utilizing the ballroom as a play area when there are no events taking place there.
3. Rooms
- Room 511:
(+) Very spacious, soft and comfortable mattress. View overlooks the city.
(-) The floor is made of vinyl and is very slippery. My child fell three times in the room. The AC didn't work, making the room stuffy and hot. I eventually requested a room change.
- Room 927:
(+) The AC has been upgraded and is cool.
(-) The bumpy mattress surface is no longer suitable for use, causing my body to ache. I should replace the mattress immediately! Too much furniture is not child-friendly due to the texture of the solid wood, which is sharp and prone to bumps. Extra care must be taken regarding children's movement.
4. Food
- Breakfast: Varied, quite tasty, and quick refills. There's a coffee machine (latte, cappuccino, chocolate), which is a plus since most hotels have broken machines and aren't repaired.
Quality upgrades are needed as they still don't meet 5-star standards.