Mercure Serpong Alam Sutera

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Overall Ratings & Reviews Mercure Serpong Alam Sutera

Traveloka (3,071)
Other sources (302)
8.6
Very Good
From 3,071 reviews
Provided by travellers on
Cleanliness

8.8

Room Comfort

8.8

Meal

8.4

Location

8.9

Service and Facilites

8.7

People often mention about Mercure Serpong Alam Sutera
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Surroundings (24)
Staff Friendliness (24)
Room Space (24)
Bathroom (21)
Accessibility (20)
Hotel Area (19)
Bedroom (18)
Distance to City Center (16)
Family Friendly (14)
Check-in/out Time (14)
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Traveller Reviews Mercure Serpong Alam Sutera

Number of reviews per page
20
40
Customer reviews
R***s
icon-origin-TRAVELOKA
9.1
/10
Reviewed 1 week(s) ago
Friendly staff, clean room, location next to mall. Easy access.
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O***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
It's fun, close to everywhere, clean but the food could be more varied.
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Accommodation's Reply
06 Aug 2026
Dear Valued Guest, Warm greetings from Mercure Serpong Alam Sutera! Thank you for taking the time to share your stay with us. We are delighted to hear that you enjoyed the excellent location, comfort, and cleanliness of your room. Your feedback regarding the variety of food options is greatly appreciated and will take into consideration to continuously improve the quality and guest experience. Thank you for your compliments and suggestions. We look forward to welcoming you back to Mercure Serpong Alam Sutera again in the future and providing you with an even better stay. Sincerely, Jessica Ukermann, General Manager
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O***a
icon-Medical
Medical
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Food can be more varied and taste can be improved.
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Accommodation's Reply
06 Aug 2026
Dear Valued Guest, Warm greetings from Mercure Serpong Alam Sutera! Thank you for taking the time to provide feedback on your stay. We appreciate your comments regarding the variety and taste of our cuisine. Guest feedback is extremely important to us as we strive to continuously improve the quality of our service and dining experience at our hotel. We will forward this feedback to the relevant team for evaluation and improvement in the future. We look forward to welcoming you back to Mercure Serpong Alam Sutera again and providing you with an even better experience on your next stay. Sincerely, Jessica Uckermann, General Manager
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M***M
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Location next to Living World Mall, near Modern Market 8, clean, friendly staff.
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Accommodation's Reply
06 Aug 2026
Dear Valued Guest, Greetings from Mercure Serpong Alam Sutera! Thank you for taking the time to share your positive experience during your stay with us. We are delighted to hear that you enjoyed the hotel's excellent location and convenient access to the surrounding areas. We especially appreciate your compliments on the hotel's cleanliness and the friendliness of our staff. Your compliments motivate our entire team to strive for the best service and create a comfortable stay for all our guests. We hope to welcome you back to Mercure Serpong Alam Sutera again in the future. Sincerely, Jessica Ukermann, General Manager
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E***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
The hotel staff are friendly, and the breakfast menu has many choices.
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Accommodation's Reply
14 Jul 2026
Dear Valued Guest, Mercure Serpong Alam Sutera would like to inform you that "We greatly appreciate your feedback regarding your stay at Mercure Serpong Alam Sutera. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one." Sincerely, Jessica Ukermann, General Manager
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Ebenezer O. M. P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Had a wonderful stay with my family at Mercure Serpong Alam Sutera. The rooms were clean and comfortable, the service was excellent. Great location too. Highly recommended.
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Accommodation's Reply
14 Jul 2026
Dear valued guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager
Mira d. l.
icon-origin-TRAVELOKA
5.0
/10
Reviewed 5 week(s) ago
The service was not pleasant at all, too stiff.
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Accommodation's Reply
14 Jul 2026
Dear Ms. Mira, Greetings from Mercure Serpong Alam Sutera! Thank you for taking the time to write a review. We apologize that the service you received was inconvenient and felt difficult. Your feedback is very important to us, and we will share it with our entire team to use in our evaluation process so that we can provide even friendlier, warmer, and more professional service in the future. We hope to welcome you again and provide you with a better stay. Sincerely, Jessica Uckermann, General Manager
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F***l
icon-origin-TRAVELOKA
8.4
/10
Reviewed 10 week(s) ago
Perhaps the breakfast and in-room dining food can be improved.
1 people find it helpful
Accommodation's Reply
14 Jul 2026
Dear valued guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for taking the time to share your feedback. We appreciate your comments regarding our breakfast and in-room dining. Your suggestions are valuable to us, and we will share them with our culinary team as we continuously strive to enhance the quality and variety of our food offerings. We hope to have the opportunity to welcome you back and provide an even better dining experience on your next visit. Our best regards, Jessica Uekermann General Manager
F***l
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
All good from check-in. The bedroom is comfortable and I can sleep well, which is of the utmost importance for this trip.
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Accommodation's Reply
14 Jul 2026
Dear valued guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager
I***n
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 13 week(s) ago
It was a great stay. The hotel is located in the city center. There are plenty of dining options, and the breakfast was delicious.
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Accommodation's Reply
18 May 2026
Dear Valued Guest, Greetings from Mercure Serpong Alam Sutera! We greatly appreciate your feedback regarding your stay at Mercure Serpong Alam Sutera. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Jessica Ukermann, General Manager
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A***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
The hotel staff is very friendly and the place is clean.
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Accommodation's Reply
18 May 2026
Dear Valued Guest, Mercure Serpong Alam Sutera would like to inform you that "We greatly appreciate your feedback regarding your stay at Mercure Serpong Alam Sutera. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one." Sincerely, Jessica Ukermann, General Manager
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A***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
The hotel staff is friendly and the place is clean
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Accommodation's Reply
18 May 2026
Dear Valued Guest, Mercure Serpong Alam Sutera would like to inform you that "We greatly appreciate your feedback regarding your stay at Mercure Serpong Alam Sutera. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one." Sincerely, Jessica Ukermann, General Manager
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S***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 14 week(s) ago
Good service, comfortable, spacious hotel rooms, and excellent cleanliness. Overall, highly recommended.
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Accommodation's Reply
18 May 2026
Dear Valued Guest, Mercure Serpong Alam Sutera would like to inform you that "We greatly appreciate your feedback regarding your stay at Mercure Serpong Alam Sutera. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one." Sincerely, Jessica Ukermann, General Manager
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Verified Traveler
icon-origin-TRAVELOKA
9.1
/10
Reviewed 15 week(s) ago
Good service and helpful front office
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Accommodation's Reply
18 May 2026
Dear valued guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager
A***a
icon-origin-TRAVELOKA
9.1
/10
Reviewed 19 week(s) ago
Strategic location near Living World
1 people find it helpful
Accommodation's Reply
18 May 2026
Dear valued guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager
Verified Traveler
icon-origin-TRAVELOKA
9.4
/10
Reviewed 22 week(s) ago
Good location, near shopping center and food court.
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Accommodation's Reply
18 May 2026
Dear Valued Guest, Mercure Serpong Alam Sutera would like to inform you that "We greatly appreciate your feedback regarding your stay at Mercure Serpong Alam Sutera. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one." Sincerely, Jessica Ukermann, General Manager
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haryanto s.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 25 week(s) ago
Good hotel and very helpful staff
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Accommodation's Reply
23 Feb 2026
Dear Mr. Haryanto, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 31 week(s) ago
The room was clean, the kids were happy enough to be able to swim comfortably.
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2 people find it helpful
Accommodation's Reply
04 Feb 2026
Dear Valued Guest, We greatly appreciate your feedback regarding your stay at Mercure Serpong Alam Sutera. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this constructive criticism will motivate all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Jessica Ukermann, General Manager
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Mangun H.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 40 week(s) ago
Check-in was fast. The hotel staff were very helpful.
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Accommodation's Reply
04 Feb 2026
Dear Valued Guest, We greatly appreciate your feedback regarding your stay at Mercure Serpong Alam Sutera. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this constructive criticism will motivate all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Jessica Ukermann, General Manager
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s***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.3
/10
Reviewed 40 week(s) ago
Everything was almost okay. But when our family arrived, the staff seemed unfriendly, and the room next door was very noisy, possibly due to renovations, etc. We asked to move rooms, but they couldn't.
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1 people find it helpful
Accommodation's Reply
04 Feb 2026
Dear Valued Guest, We greatly appreciate your feedback regarding your stay at Mercure Serpong Alam Sutera. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this constructive criticism will motivate all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Jessica Ukermann, General Manager
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Number of reviews per page
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40