8.5
Very Good
From 2,125 reviews
Provided by travellers on
Cleanliness

8.5

Room Comfort

8.7

Meal

8.2

Location

8.6

Service and Facilites

8.7

People often mention about Svarga Resort Lombok
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Taste (22)
Variety (19)
Staff Friendliness (18)
Ambiance (18)
In-house Restaurant (18)
Bathroom (17)
Bedroom (16)
Hotel Area (15)
Surroundings (13)
Price (13)
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Traveller Reviews Svarga Resort Lombok

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40
Customer reviews
W***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
The staff were very friendly, the bedroom was so good and clean. The swimming pool was so clear, and the air was so fresh.
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S***n
icon-Staycation
Staycation
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8.8
/10
Reviewed 1 week(s) ago
The staff are very friendly, easy to smile, and quick to help with any needs required.
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I***I
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Excellent stay in Senggigi area. Will stay back again when we visit Lombok next time.
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Ridhwan K.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
Warm View & Hospitality Staff.
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Ni Komang S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Very enjoyable 💞 this is the second time I have stayed at Svarga Resort Lombok ❤️
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1 people find it helpful
Accommodation's Reply
24 May 2025
Thank you for choosing Svarga Resort as your holiday destination! We are very honored that you have trusted us as your place to stay and vacation. Your positive review inspires our entire team to continue providing the best service and enjoyable experience for every guest. We look forward to welcoming you back to Svarga Resort for a more memorable vacation in the future. Warm greetings from Svarga Resort
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Muhammad N. H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Enjoying Svarga Resort Lombok was fun and impressive for me with the reception service, in the room, breakfast with beautiful natural views.
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1 people find it helpful
Accommodation's Reply
21 May 2025
Dear Mr. Muhammad N. H, Thank you very much for your wonderful review! We are so happy to hear that you enjoyed your stay, and that our team, services, and facilities met your expectations. Our goal is to provide a unique experience for every guest, and it makes us happy to know that we have succeeded in doing so. We look forward to welcoming you back on your next visit. Should you need any assistance with future bookings, please do not hesitate to contact us directly. Thank you again for choosing to stay with us! Best regards, Management.
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N***l
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
The food was absolutely delicious, the service was excellent, and everything was very clean.
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Accommodation's Reply
21 May 2025
Dear Guest, Thank you so much for your wonderful review! We are so happy to hear that you enjoyed your stay, and that our team, services, and facilities met your expectations. Our goal is to provide a unique experience for every guest, and it makes us happy to know that we have succeeded in doing so. We look forward to welcoming you back on your next visit. Should you need any assistance with future bookings, please do not hesitate to contact us directly. Thank you again for choosing to stay with us! Best regards, Management.
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Putuugi
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
Staying here feels like being in heaven, great, really cool and will come back here again. Everything is okay. From the friendliness of the staff, clean rooms, nice and clean toilets, it's all top.
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1 people find it helpful
Accommodation's Reply
23 Apr 2025
Dear Putuugi, Thank you so much for your wonderful review! We are so happy to hear that you enjoyed your stay and that our team, services, and facilities met your expectations. Our goal is to provide a great experience for every guest, and it is great to know that we have succeeded in doing so. We look forward to welcoming you back on your next visit. Should you need any assistance with future bookings, please do not hesitate to contact us directly. Thank you again for choosing to stay with us! Sincerely, Management
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Sulistyo F. B.
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Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
Thank you very much. Nice moment, very memorable.
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Accommodation's Reply
23 Apr 2025
Dear Mr. Sulistiyo, Thank you so much for your wonderful review! We are so happy to hear that you enjoyed your stay and that our team, services, and facilities met your expectations. Our goal is to provide a great experience for every guest, and it is great to know that we have succeeded in doing so. We look forward to welcoming you back on your next visit. Should you need any assistance with future bookings, please do not hesitate to contact us directly. Thank you again for choosing to stay with us! Sincerely, Management
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Azhar H.
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6.6
/10
Reviewed 17 week(s) ago
The food lacks variety and is limited to expensive.
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2 people find it helpful
Accommodation's Reply
23 Apr 2025
Dear Mr. Azhar, Thank you for your feedback. We apologize that your experience has not met your expectations. We are currently following up on the things you have conveyed in order to improve the quality of our services. We would greatly appreciate the opportunity to welcome you back in the future. Please feel free to contact us directly if you would like to discuss this further. Thank you for helping us continue to grow. Sincerely, Management
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A***i
icon-Leisure
Leisure
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8.8
/10
Reviewed 18 week(s) ago
The view is quite good for photos, the service is good... cleanliness needs to be improved,
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1 people find it helpful
Accommodation's Reply
14 Apr 2025
Dear Guest, Thank you for sharing your experience with us. We are glad to hear that you enjoyed some aspects of your stay, and we greatly appreciate your constructive feedback on areas for improvement. Your feedback is invaluable to us in our efforts to improve the quality of our service, and we look forward to welcoming you back for an even better experience in the future. Sincerely, Management
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Suryadi C.
icon-origin-TRAVELOKA
5.6
/10
Reviewed 19 week(s) ago
Check in time is very slow. Toilet light is not on. Swimming pool has leeches. There are geckos in the room.
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2 people find it helpful
Accommodation's Reply
08 Apr 2025
Dear Mr. Suryadi Chandra, Thank you for your feedback. We apologize that your experience has not been as expected. We are currently following up on the things you have conveyed to improve the quality of our services. We apologize that our standard check-in time is 2:00 p.m. Regarding the presence of leeches and geckos, we greatly appreciate your concern, and we have noted it as important feedback. We have also reminded our team to pay more attention to the condition of the surrounding environment, especially since our location is close to a tropical mountain area. We are committed to continuing to make improvements so that our guests' stay experience will be more comfortable in the future. Thank you for helping us to continue to grow. Best regards, Management
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Suryadi C.
icon-origin-TRAVELOKA
7.4
/10
Reviewed 19 week(s) ago
Check in time is very slow. Toilet light is not on. Swimming pool has leeches. There are geckos in the room.
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Accommodation's Reply
08 Apr 2025
Dear Guest, Thank you for your feedback. We apologize that your experience has not met your expectations. We are currently following up on the things you have conveyed to improve the quality of our services. We apologize that our standard check-in time is 2:00 PM WIB. Regarding the presence of leeches and geckos, we greatly appreciate your concern, and we have noted it as important feedback. We have also reminded our team to pay more attention to the condition of the surrounding environment, especially since our location is close to a tropical mountain area. We are committed to continuing to make improvements so that our guests' stay experiences will be more comfortable in the future. Thank you for helping us to continue to grow. Best regards, Management
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N***i
icon-Staycation
Staycation
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8.6
/10
Reviewed 21 week(s) ago
The room AC is hot! Call the officer, when checked, he said the freon was out. It has been filled, but the room AC is still hot. It makes the afternoon hot and humid, the rest is good and comfortable. Please maintain things like that so that guests remain safe and comfortable during their staycation! Even though the hotel atmosphere is good, comfortable, green, and has lots of trees.
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1 people find it helpful
Accommodation's Reply
08 Apr 2025
Dear Guest, Thank you for your feedback. We apologize that your experience has not met your expectations. We are currently following up on the things you have conveyed to improve the quality of our service. We would appreciate the opportunity to welcome you back in the future. Please feel free to contact us directly if you would like to discuss this further. Thank you for helping us continue to grow. Best regards, Management
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N***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 25 week(s) ago
breakfast that needs to be adjusted for a typical Lombok or Indonesian menu
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2 people find it helpful
Accommodation's Reply
26 Feb 2025
Dear Guest, Thank you for sharing your experience with us. We are glad to hear that you enjoyed some aspects of your stay, and we appreciate your constructive feedback on areas where we can improve. For breakfast, we will adjust accordingly to the suggestions that have been provided as feedback in our restaurant. Your feedback is invaluable to us in improving our service, and we look forward to welcoming you back for an even better experience in the future. Best regards, Management
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D***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 26 week(s) ago
the staff is very friendly and helpful 👍
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1 people find it helpful
Hamza J.
icon-origin-TRAVELOKA
6.2
/10
Reviewed 27 week(s) ago
VERY MEDIOCRE. Absolutely not worth the price they're charging. Stayed here for 4 nights in January 2025 and this place is in serious need of maintenance, repair, upgrade and training of staff. - Unhelpful receptionist that gave us useless directions to the room instead of showing us there - Rooms need some serious work: outlets falling apart, leaking ceiling, TV didn't work, bathroom needs to have a shower and a bathtub (not one or the other), bathroom needs better lightning. - We paid extra for a room with a private pool. The pool doesn't seem very private at all with low walls and a lack of greenery to cover the area. There was also a room above us so anyone looking down from above would pretty much remove any level of privacy. - Housekeeping cleaned the room and didn't replace the towels with new ones. Had to call to ask for new towels. This happened two days in a row. - Breakfast consisted of a limited selection. Food was stale, not fresh and badly-made. This place seems like the kind of resort that someone built to make money and didn't bother keeping up with maintenance or training staff properly. For this price point, I expected much, much better.
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2 people find it helpful
Accommodation's Reply
13 Feb 2025
Dear Mr. Hamza J Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. We’re addressing your concerns to improve our services and would be grateful for the chance to welcome you again in the future. Please don’t hesitate to reach out to us directly if you’d like to discuss this further. Thank you for helping us grow. Best regards, Management
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Ika S. R.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.7
/10
Reviewed 31 week(s) ago
I booked the superior room with double bed and non-smoking room. • There was a technical issue during our check in, the double bed was unavailable, but when I requested to change then they made it available. I’ve no idea why the staff provided us the twin bed earlier but they merged it, instead of providing us the double bed on the 1st place. • Their breakfasts have a lot of variants, bread, eggs, and Indonesian foods, but please provide fresh fruits instead. • The staffs are nice, helpful, but somehow they gave us the answers with hesitation. • The hotel most likely like villa and comfy, the thing that needs to be upgraded is having safe lift and floors for guests. It’s a bit dangerous for old ppl. • The location was closed to Senggigi point, and can ride 30min to go around Mataram. We also can go around by grab or motorcycle to enjoy beach club around Senggigi.
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2 people find it helpful
Accommodation's Reply
09 Jan 2025
Dear Mrs. Ika Thank you for sharing your experience with us. We’re glad to hear that you enjoyed certain aspects of your stay, and we appreciate your constructive feedback on areas where we can improve. Your insights are invaluable in helping us enhance our services, and we hope to welcome you back for an even better experience in the future. Best regards, Management
Trivita w.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 31 week(s) ago
Always fun every time I stay at this hotel 🥰 A very beautiful and comfortable place. Suitable for families and honeymoons. A very beautiful rooftop pool with a view of the mountains and coconut trees. Always want to come back and stay longer every time I come here 🥰
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2 people find it helpful
Accommodation's Reply
09 Jan 2025
Dear Ms. Trivita, Thank you so much for your wonderful review! We are so happy to hear that you enjoyed your stay and that our team, services, and facilities met your expectations. Our goal is to provide an exceptional experience to every guest, and it is great to know that we have succeeded in doing so. We look forward to welcoming you back on your next visit. Should you need any assistance with future bookings, please do not hesitate to contact us directly. Thank you again for choosing to stay with us! Best regards, Management
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S***N
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.6
/10
Reviewed 32 week(s) ago
the bathroom is narrow, there is no drying rack for towels, the menu in the restaurant is very simple, access to the restaurant from the rooms is too far
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2 people find it helpful
Accommodation's Reply
09 Jan 2025
Dear valued guest, Thank you for your feedback. We are sorry to hear that your experience was not up to expectations. We are following up on your concerns to improve our service and would appreciate the opportunity to welcome you back in the future. Please feel free to contact us directly if you would like to discuss this further. Thank you for helping us grow. Best regards, Management
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Number of reviews per page
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40