Overall Ratings & Reviews Santi Mandala Villa & Spa

The reservation clerk was still WFH and he missed checking our reservation for the first night so at first we got a room that wasn't ready, it looked like it had been repaired, there were cobwebs on the curtains, the floor was also dusty, the bathtub water was also sandy brown. At first we asked to move and said it was full, in the end we complained directly to the reservation officer's cellphone number and were given a room with a higher type because the type of room we ordered was full. It seems that there are very few employees, maybe because of the pandemic, we also help bring our own items. Breakfast is very simple, choose a menu such as rice grg, toast with egg plus drink like tea, juice. The rest is okay, the rooms are quite large, clean and there is a terrace that directly faces the fish pond and greenery.

It 's a good place, nice room, and good service.

Nice staffs, beautiful and clean room. Worth a stay!

We really enjoyed the quiet location, close to Bali Zoo and the staff were really helpful as we had our little one with us. Food was delicious. Would recommend this hotel to anyone who’s looking for an escape!!