Overall Ratings & Reviews Hermess Hotel

Traveloka (108)
Other sources (98)
7.8
Pleasant
From 108 reviews
Provided by travellers on
Cleanliness

8.1

Room Comfort

7.7

Meal

7.5

Location

7.4

Service and Facilites

7.7

People often mention about Hermess Hotel
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Room Space (3)
Distance to City Center (2)
Surroundings (2)
Family Friendly (2)
Staff Friendliness (2)
Check-in/out Time (2)
Bedroom (2)
Accessibility (1)
Wifi (1)
Ambiance (1)
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Traveller Reviews Hermess Hotel

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40
Customer reviews
n***l
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 day(s) ago
Best place to stay, the bed was comfortable and clean.
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H***a
icon-Business
Business
icon-origin-TRAVELOKA
5.0
/10
Reviewed 7 week(s) ago
Everything in the advert is for promotional purposes only and does not reflect the actual condition of the hotel. I apologize, but this is what I'm saying honestly. The 3-star rating and the price listed are highly inappropriate because: 1) There is no elevator, so it requires extra effort if the room is on a high floor. 2) The machine check-in process was very poor; the staff scanned my passport several times, damaging it. Please train the staff to be more careful with foreign documents. 3) I stayed for more than one night. I've put a room cleaning request on the door, but no one cleaned it until I returned. 4) The room was very dark, cramped, and stuffy. Please consider adding lights to the room, as it was very uncomfortable for me, who works in the room. 5) The sink water was small and didn't drain properly. 6) The location is very far from food stalls, making it difficult to get to a minimarket or restaurant. Honestly, I'm disappointed with this place.
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H***d
icon-origin-TRAVELOKA
6.1
/10
Reviewed 35 week(s) ago
Small room without windows. Dark room doesn’t have proper lighting and doesn’t have a lift. The receptionist was very rude. Check-in process and deposit is complex. You have to have a RM 50 currency note.
2 people find it helpful
augustine p.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 58 week(s) ago
clean room but too small, pillow good, AC good, Toilet good. There are no lift facilities, so this needs to be taken into consideration if you are bringing family members who cannot climb stairs.
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Mazlan M.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 78 week(s) ago
good service . very very nice.. i will come again and again.. thank you for everything
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F***i
icon-origin-TRAVELOKA
6.3
/10
Reviewed 96 week(s) ago
Room okay. Aircon okay. Parking okay. Only the staff 😑. Checkout using the machine but the machine has problems. Have to queue to wait.
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S***h
icon-origin-TRAVELOKA
8.2
/10
Reviewed 118 week(s) ago
Self check in requires a deposit of rm50, which was not specified earlier (I had no cash with me). Other than that, all was OK.
1 people find it helpful
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Parizan M. Z.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 143 week(s) ago
Room nice, only TV don't have much channel.
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Khalid K.
icon-origin-TRAVELOKA
5.8
/10
Reviewed 153 week(s) ago
The receptionist can't speak malay while being in malaysia. The water was slow and the shower is a bit broken, the room was small as it only has a king bed, not a good experience.
4 people find it helpful
Lim H. H.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 168 week(s) ago
Bed is smelly, bed sheet isn't that clean, so old and I will not come back to this hotel anymore.
2 people find it helpful
Accommodation's Reply
01 Sep 2023
Dear, We truly valued your stay with us at Hermess Hotel and we hope that it was completely comfortable and a total pleasure. Thank you for your feedback towards our hotel and we are fully committed to hearing your feedback to ensure you continue to visit our great Hotel. Thank you. Yours in Service, The Management Hermess Hotel
Rajeswary
icon-origin-TRAVELOKA
5.1
/10
Reviewed 178 week(s) ago
Very disappointed with the service.
2 people find it helpful
Muhammad n. a. b. m. z.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 188 week(s) ago
Its clean and suitable for family, easy for park especially for bike.
2 people find it helpful
Azma
icon-origin-TRAVELOKA
9.7
/10
Reviewed 211 week(s) ago
Room clean, bed clean, bathroom clean. Willing to stay again next time.
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MOHD K. A. B. A. H.
icon-origin-TRAVELOKA
6.4
/10
Reviewed 214 week(s) ago
The hotel is ok but dear... it's really not there for all the rooms... because they renovated and closed the original windows... there's no elevator either... so it's a bit expensive for a room like this
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ivy n. l.
icon-origin-TRAVELOKA
5.2
/10
Reviewed 217 week(s) ago
narrow room. There is no wardrobe. no refrigerator. place is too far away. Hard to find a car to get around. The hotel is very noisy. very thin wall. Being in a room where the next room is talking is like being in the same room. I can't sleep it's dirty to meditate
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1 people find it helpful
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CHEANG S. K.
icon-origin-TRAVELOKA
5.7
/10
Reviewed 223 week(s) ago
The hotel is very secluded. Seems like not many people staying in the hotel. No eateries around. Room is quite big, TV quality not good.
1 people find it helpful
Aisyah
icon-origin-TRAVELOKA
4.8
/10
Reviewed 232 week(s) ago
Not recommended for traveling with family, very difficult to find a place to sell food,
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2 people find it helpful
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Esta F. M.
icon-Family
Family
icon-origin-TRAVELOKA
8.4
/10
Reviewed 380 week(s) ago
The hotel does not lift, that's the problem. The receptionist is helpull, the room is clean. Its fine.
1 people find it helpful
SYAHIDA A.
icon-Family
Family
icon-origin-TRAVELOKA
8.5
/10
Reviewed 384 week(s) ago
It is possible for a hotel that is reasonably priced.
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Fazila B. S.
icon-Family
Family
icon-origin-TRAVELOKA
8.7
/10
Reviewed 408 week(s) ago
Pros: 1. The bed is so comfy. 2. Nice interior design. 3. Toilet is spacious. Cons: 1. Room a bit smaller. For muslim, limited space to perform prayer 2. No elavator. My room is on the 2nd floor. So tired climbing up the stairs 3. No coffee/tea inside room (but there is a coffee machine at receiptionist) 4. A bit hard to find halal restaurant. You have to travel about 15min to find one. But if you like mamak restaurant, there are a few restaurant there
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2 people find it helpful
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