8.5
Very Good
From 7,737 reviews
Provided by travellers on
Cleanliness

8.4

Room Comfort

8.4

Meal

8.2

Location

8.8

Service and Facilites

8.5

People often mention about @HOM Semarang Simpang Lima By Horison
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Distance to City Center (140)
Staff Friendliness (129)
Bedroom (107)
Accessibility (106)
Hotel Area (102)
Ambiance (101)
Surroundings (96)
Room Space (89)
Bathroom (86)
Check-in/out Time (83)
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Traveller Reviews @HOM Semarang Simpang Lima By Horison

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40
Customer reviews
S***z
icon-Transit
Transit
icon-origin-TRAVELOKA
9.1
/10
Reviewed 1 day(s) ago
The point is, it was beyond expectations, the service was truly the same as a 5-star hotel 🫶🏻
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sandi t.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
Suitable for business trips and if you are on holiday with your family
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Andang S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
Security and staff are friendly and efficient
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Accommodation's Reply
06 Aug 2025
Dear Mr. Andang, Thank you for choosing @hom hotel Simpanglima Semarang as your place to stay during your recent visit to Semarang. We are committed to always strive to provide the best service to all our guests and we are proud to hear that you felt the wholehearted service from all our team members, especially our staff who have tried their best to serve you during your stay. Your review is highly appreciated, and of course, besides being a benchmark for guest satisfaction, it also motivates us to always provide the best for all our guests in the future. Once again, thank you for your positive review and we hope to welcome and serve you again in the future. Stay healthy. Best regards,. Hendra Oktavianto. General Manager.
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Budi S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The location is really great, the service is friendly, the hotel is comfortable and clean.
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Accommodation's Reply
05 Aug 2025
Dear Mr. Budi, Thank you for choosing @hom hotel Simpanglima Semarang as your place to stay during your recent visit to Semarang. We are committed to always strive to provide the best service to all our guests and we are proud to hear that you experienced the heartfelt service from all our team members, especially our staff who have tried their best to serve you during your stay. Your review is highly appreciated, and of course, besides being a benchmark for guest satisfaction, it also motivates us to always provide the best for all our guests in the future. Once again, thank you for your positive review and we hope to welcome and serve you again in the future. Stay healthy. Best regards, Hendra Oktavianto. General Manager
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E***h
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
I found a room with a leaking AC and a noise from the engine. In the end, I didn't use the AC all night. Thank God, the temperature was cooler.
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Accommodation's Reply
05 Aug 2025
Dear Valued Guest, Thank you for taking the time to leave an online review. We regret to learn that your stay did not meet your expectations. We would like to apologize for any inconvenience you have caused. We have shared the details you have provided with our team members and have taken preventative measures to ensure we can provide even better service to all our guests in the future. Thank you again for your constructive feedback, and we look forward to welcoming you back to @hom hotel Simpanglima Semarang and serving you even better. Stay healthy. Best regards, Hendra Oktavianto
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A***n
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
The AC needs to be serviced. After turning it off, it won't turn on again.
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Accommodation's Reply
05 Aug 2025
Dear Valued Guest, Thank you for taking the time to leave an online review. We regret to learn that your stay did not meet your expectations. We would like to apologize for any inconvenience you have caused. We have shared the details you provided with our team members and have taken preventative measures to ensure we can provide even better service to all our guests in the future. Thank you again for your constructive feedback, and we look forward to welcoming you back to @hom hotel Simpanglima Semarang and serving you even better. Stay healthy. Best regards, Hendra Oktavianto
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hariyanto
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Enjoy sleep and good ambience hotel
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Accommodation's Reply
28 Jul 2025
Dear Mr. Hariyanto, Thank you for choosing @hom hotel Simpanglima Semarang as your place to stay during your recent visit to Semarang. We are committed to always strive to provide the best service to all our guests and we are proud to hear that you felt the wholehearted service from all our team members, especially our staff who have tried their best to serve you during your stay. Your review is highly appreciated, and of course, besides being a benchmark for guest satisfaction, it also motivates us to always provide the best for all our guests in the future. Once again, thank you for your positive review and we hope to welcome and serve you again in the future. Stay healthy. Best regards,. Hendra Oktavianto. General Manager.
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A***s
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Nice and strategic hotel in the city center
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Accommodation's Reply
28 Jul 2025
Dear Valued Guest, Thank you for choosing @hom hotel Simpanglima Semarang as your place to stay during your recent visit to Semarang. We are committed to always strive to provide the best service to all our guests and we are proud to hear that you felt the wholehearted service from all our team members, especially our staff who have tried their best to serve you during your stay. Your review is highly appreciated, and of course, besides being a benchmark for guest satisfaction, it also motivates us to always provide the best for all our guests in the future. Once again, thank you for your positive review and we hope to welcome and serve you again in the future. Stay healthy. Best regards,. Hendra Oktavianto. General Manager.
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Kang W.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
A comfortable hotel because it is located near Simpang Lima Semarang and close to culinary.
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Accommodation's Reply
20 Jul 2025
Dear Mr. Kang, Thank you for choosing @hom hotel Simpanglima Semarang as your place to stay during your recent visit to Semarang. We are committed to always strive to provide the best service to all our guests and we are proud to hear that you felt the wholehearted service from all our team members, especially our staff who have tried their best to serve you during your stay. Your review is highly appreciated, and of course, besides being a benchmark for guest satisfaction, it also motivates us to always provide the best for all our guests in the future. Once again, thank you for your positive review and we hope to welcome and serve you again in the future. Stay healthy. Best regards,. Hendra Oktavianto. General Manager.
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Kang W.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
A comfortable hotel in a strategic location near the famous Simpang Lima Semarang.
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Accommodation's Reply
20 Jul 2025
Dear Mr. Kang, Thank you for choosing @hom hotel Simpanglima Semarang as your place to stay during your recent visit to Semarang. We are committed to always strive to provide the best service to all our guests and we are proud to hear that you felt the wholehearted service from all our team members, especially our staff who have tried their best to serve you during your stay. Your review is highly appreciated, and of course, besides being a benchmark for guest satisfaction, it also motivates us to always provide the best for all our guests in the future. Once again, thank you for your positive review and we hope to welcome and serve you again in the future. Stay healthy. Best regards,. Hendra Oktavianto. General Manager.
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Irma A.
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
Good staff, the room is comfortable, nice.
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Accommodation's Reply
20 Jul 2025
Dear Miss Irma, Thank you for your choice to stay with us during at Semarang city. We commit to try give the best services to our guest. And we are pleased to hear your feedback about our fullfill services during your stay with us. We do appreciate for your review and it’s become our benchmark and being our motivation to improve and give the best to our guest as always. We looking forward for your next coming Kak Thank you, Warmest regards, Hendra Oktavianto General Manager
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Lucky S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Very friendly service.. Feel at home..
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Accommodation's Reply
20 Jul 2025
Dear Mr. Lucky, Thank you for choosing @hom hotel Simpanglima Semarang as your place to stay during your recent visit to Semarang. We are committed to always strive to provide the best service to all our guests and we are proud to hear that you felt the wholehearted service from all our team members, especially our staff who have tried their best to serve you during your stay. Your review is highly appreciated, and of course, besides being a benchmark for guest satisfaction, it also motivates us to always provide the best for all our guests in the future. Once again, thank you for your positive review and we hope to welcome and serve you again in the future. Stay healthy. Best regards,. Hendra Oktavianto. General Manager.
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A***i
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
All the staff were friendly. The only unfortunate thing was that I couldn't get a connecting room, as they were sold out. I was there with another guest who also booked a connecting room directly through the hotel. Could it be because I checked in late that I couldn't get a connecting room? I've already written it in my special requests.
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Accommodation's Reply
15 Jul 2025
Dear A*i, Thank you for choosing @hom hotel Simpanglima Semarang and for taking the time to rate your experience. We highly appreciate every review or assessment from all our guests, including yours, as it will be a great help in our efforts to maintain the quality of our services, products, and facilities, ensuring that we can consistently provide guest satisfaction in the future. We have shared the details you provided with the relevant department and are prioritizing our efforts to make improvements gradually for the satisfaction of our guests. We apologize for not being able to accommodate your special request regarding a connecting room due to limited availability and high demand for rooms at our hotel. Thank you again for your review and we look forward to welcoming you back to @hom hotel Simpanglima Semarang in the future. Stay healthy. Best Regards, Hendra Oktavianto. General Manager.
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Andang S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The hotel has a strategic location and the staff are friendly.
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Accommodation's Reply
20 Jul 2025
Dear Mr. Andang, Thank you for choosing @hom hotel Simpanglima Semarang as your place to stay during your recent visit to Semarang. We are committed to always strive to provide the best service to all our guests and we are proud to hear that you felt the wholehearted service from all our team members, especially our staff who have tried their best to serve you during your stay. Your review is highly appreciated, and of course, besides being a benchmark for guest satisfaction, it also motivates us to always provide the best for all our guests in the future. Once again, thank you for your positive review and we hope to welcome and serve you again in the future. Stay healthy. Best regards,. Hendra Oktavianto. General Manager.
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Astri A.
icon-origin-TRAVELOKA
8.6
/10
Reviewed 4 week(s) ago
The shower didn't work properly, breakfast took a long time to refill, and we only got our room at 5 PM. Pros: fast room service, strategic location
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Accommodation's Reply
15 Jul 2025
Dear Ms. Astri, Thank you for choosing @hom hotel Simpanglima Semarang and for taking the time to rate your experience. We highly appreciate every review or assessment from all our guests, including yours, as it will be a great help in our efforts to maintain the quality of our services, products, and facilities, ensuring that we consistently provide guest satisfaction in the future. We have shared the details you provided with the relevant department and are prioritizing our ongoing improvements to ensure our guests' satisfaction. Thank you again for your feedback and we look forward to welcoming you back to @hom hotel Simpanglima Semarang in the future. Stay healthy. Best Regards, Hendra Oktavianto, General Manager.
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Suprihatin
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Happy, successful, and continue to provide excellent service.
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Accommodation's Reply
12 Jul 2025
Dear Madam. Thank you for choosing @hom hotel Simpanglima Semarang as your place to stay during your recent visit to Semarang. We are committed to always strive to provide the best service to all our guests and we are proud to hear that you experienced the heartfelt service from all our team members, especially our staff who have tried their best to serve you during your stay. Your review is highly appreciated, and of course, besides being a benchmark for guest satisfaction, it also motivates us to always provide the best for all our guests in the future. Once again, thank you for your positive review and we hope to welcome and serve you again in the future. Stay healthy. Best regards,. Hendra Oktavianto. General Manager.
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y***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 4 week(s) ago
I like the location it's close to everywhere for activities
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Accommodation's Reply
20 Jul 2025
Dear Sis y*y, Thank you for choosing @hom hotel Simpanglima Semarang as your place to stay during your recent visit to Semarang. We are committed to always strive to provide the best service to all our guests and we are proud to hear that you felt the wholehearted service from all our team members, especially our staff who have tried their best to serve you during your stay. Your review is highly appreciated, and of course, besides being a benchmark for guest satisfaction, it also motivates us to always provide the best for all our guests in the future. Once again, thank you for your positive review and we hope to welcome and serve you again in the future. Stay healthy. Best regards,. Hendra Oktavianto. General Manager.
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fransiska g. m. k.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The hotel staff is friendly, the rooms are comfortable, and the breakfast is delicious and varied. This is a great hotel for a vacation in Semarang, with a strategic location in the city center.
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Accommodation's Reply
11 Jul 2025
Dear Ms. Fransiska, Thank you for choosing @hom hotel Simpanglima Semarang as your place to stay during your recent visit to Semarang. We are committed to always strive to provide the best service to all our guests and we are proud to hear that you experienced the heartfelt service from all our team members, especially our staff who have tried their best to serve you during your stay. Your review is highly appreciated, and of course, besides being a benchmark for guest satisfaction, it also motivates us to always provide the best for all our guests in the future. Once again, thank you for your positive review and we hope to welcome and serve you again in the future. Stay healthy. Best regards, Hendra Oktavianto. General Manager
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g***a
icon-origin-TRAVELOKA
8.3
/10
Reviewed 5 week(s) ago
I have requested a request from Traveloka for a certain check out time and for a single bed from a twin. After arriving, it turned out that it was not possible, luckily I asked. Maybe the management needs to be aware of the third party as well, so that there is minimal miscommunication, I am afraid there will be customers who are not very informative. The staff are kind and professional. The room I occupied had a problem with the bathroom water pipe, but after being informed to the receptionist, there was a technician who immediately fixed it. Suggestion: to check/maintenance regularly.
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Accommodation's Reply
09 Jul 2025
Dear Kak g*a, Warm greetings from @hom hotel Simpanglima Semarang. Thank you for choosing @hom hotel Simpanglima Semarang as your accommodation during your stay in Semarang. We are grateful for your review during your stay with us, the details you have provided have been forwarded to the entire team for future improvements. We can fulfill all guest requests according to availability and applicable T&Cs. May Kak g*a always be healthy and see you again another time. Best regards, Hendra Oktavianto. General Manager.
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P***h
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Comfortable rooms, the staff is friendly.
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Accommodation's Reply
07 Jul 2025
Dear Valued Guest, Thank you for choosing @hom hotel Simpanglima Semarang as your place to stay during your recent visit to Semarang City. We are committed to always trying to provide the best service to all guests and we are proud to hear that you feel the wholehearted service from all members of our team, especially our staff who have tried their best to serve you during your stay. Your review is highly appreciated, and of course, in addition to being a benchmark for guest satisfaction, it also motivates us to always provide the best for all our guests in the future. Once again, thank you for your positive review and we hope to welcome and serve you again in the future. Always be healthy. Best regards,. Hendra Oktavianto. General Manager
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