Dear Muhamad a. n. b. m. m, Thank you for taking the time to share your feedback following your recent stay at Village Hotel Changi. We are delighted to hear that you found our staff friendly and appreciated the convenience of our complimentary airport shuttle service. It is also wonderful to know that the nearby halal dining options added to your overall experience. We are especially pleased that our team was able to assist you promptly with your email enquiry regarding the airport transfer schedule. Providing timely and helpful service is something we strive for, and your recognition means a great deal to us. Thank you once again for your kind comments. We look forward to welcoming you back to Village Hotel Changi on your next visit. Warm regards, Thomas Tan Front Office Manager Village Hotel Changi 14 June 2026

Dear bobby p. s., Thank you for sharing your positive feedback with us. We are delighted to hear that you enjoyed our service, spacious room, and convenient location. It is especially rewarding to know that our team was helpful and contributed to making your stay a pleasant one. Your kind words are greatly appreciated and will be shared with our team as encouragement to continue delivering excellent hospitality. Thank you for choosing Village Hotel Changi. We look forward to welcoming you back for another enjoyable stay in the future. Warm regards, Thomas Tan Front Office Manager Village Hotel Changi 1 June 2026

Dear Jacobus, Thank you for sharing your feedback. We’re sorry to hear about the inconvenience you faced regarding the distance to the airport and the limited operating hours of our shuttle bus service. We understand that locating the shuttle and traveling outside office hours can be challenging, and we regret that this impacted your experience. Your comments are valuable to us and will be shared with our management team as we continue reviewing how we can improve shuttle scheduling and guest communication. Thank you for bringing this to our attention, and we appreciate your understanding. Best regards, William Charles Dorai Assistant Front Office Manager

Dear Tjioe S. T., Thank you for your wonderful review! We’re delighted to hear that everything about your stay was great. It’s especially nice to know that you enjoyed the spacious room, excellent air‑conditioning, and — most importantly — the friendliness of our staff. Your kind words truly motivate the team. We really appreciate you taking the time to share your experience and look forward to welcoming you back to Village Hotel Changi for another comfortable and enjoyable stay. Warm regards, William Charles Dorai Assistant Front Office Manager

Dear Guest, Thank you for staying with us again and for sharing your helpful suggestions. We appreciate your feedback on parking coupons. Issuing them for the full stay is a great idea, and we will review how to make this process more convenient. I apologise for the inconsistency with slippers. They are provided upon request, but we will work on clearer communication and better anticipation of guest needs, especially for long stays. Thank you for highlighting the sink splashing issue. Our engineering team will review the flow control to improve usability. We truly appreciate your comments and look forward to welcoming you back for an even smoother experience. Warm regards, William Charles Dorai Assistant Front Office Manager

Dear Kotchaphan P., Thank you for your lovely review! We're delighted to hear that you enjoyed the great food and that you like our hotel’s convenient location near the airport. It’s wonderful to know that we were able to provide a pleasant and comfortable stay for you. We truly appreciate your feedback and look forward to welcoming you back to Village Hotel Changi again soon. Warm regards, William Charles Dorai Assistant Front Office Manager

Dear Valued Guest, Thank you for your excellent review. We’re truly delighted to hear that you had a very comfortable stay and enjoyed the pleasant environment of the hotel. Your kind words about our receptionist and overall cleanliness are greatly appreciated — our team works hard to create a welcoming and spotless atmosphere for every guest. Thank you once again for choosing Village Hotel Changi. We look forward to welcoming you back for another enjoyable stay. Warm regards, William Charles Dorai Assistant Front Office Manager

Dear i***s, Thank you for your kind review. We’re delighted to hear that you enjoyed your stay with us and appreciated the pleasant atmosphere of the hotel. Creating a welcoming and comfortable environment for our guests is something we take great pride in, and it’s wonderful to know it made a positive impact on your experience. We truly appreciate your feedback and look forward to welcoming you back to Village Hotel Changi in the future. Warm regards, William Charles Dorai Assistant Front Office Manager

Dear Monica, Thank you for your feedback! We’re glad to hear that you found our hotel convenient for transit and appreciated the shuttle service to and from Changi Airport. Providing a smooth and hassle-free experience for travelers is always our priority. We look forward to welcoming you back for another comfortable stay whenever you’re in Singapore. Warm regards, William Charles Dorai Assistant Front Office Manager

Dear Hamid, Thank you for your wonderful feedback! We’re thrilled to hear that you enjoyed your stay and found our location perfect for families and friends with plenty to explore nearby. Your recommendation means a lot to us, and we look forward to welcoming you back for another fun and memorable experience. Warm regards, William Charles Dorai Assistant Front Office Manager

Dear Valued Guest, Thank you for your review. We're glad to hear that you enjoyed your stay and found the hotel spacious and clean, as well as the nearby food options and our free shuttle service. It's wonderful to know that you appreciated the breakfast too. We apologize for the inconvenience regarding the lack of bottled water. Your feedback is valuable to us, and we will consider this for future improvements. We look forward to welcoming you back soon. Warm regards, William Charles Dorai Assistant Front Office Manager

Dear Sri H., Thank you for your kind review. We're delighted to hear that you had a positive impression during your short stay with us. It's wonderful to know that you found our location convenient, our receptionist friendly, and the hotel clean. We're also glad that you had no trouble finding halal food nearby. We hope to welcome you back for a longer stay in the future. Warm regards, William Charles Dorai Assistant Front Office Manager

Dear Valued Guest, Thank you for your review. We are glad to hear that you found our location perfect for a stay over at Changi Airport. We look forward to welcoming you back for another convenient and enjoyable stay. Warm regards, William Charles Dorai Assistant Front Office Manager

Dear Nuraini B. B, Thank you for your review! We're delighted to hear that you chose to book a room for your sister's belated birthday celebration. As a regular customer at Village Hotel Changi, your continued support means a lot to us. We hope your sister had a wonderful stay and enjoyed her special day. We look forward to welcoming you both back soon! Best regards, William Charles Dorai Assistant Front Office Manager

Dear A***a, Thank you for your detailed feedback! We’re delighted to hear that you found the room clean and comfortable, and that our staff were friendly and accommodating. It’s great to know that our hotel met your needs for both business and travel. We apologize for the inconvenience caused by the air conditioning being too cold, but we’re glad you found a manageable solution. We look forward to welcoming you back for another pleasant stay. Best Regards, William Charles Dorai Assistant Front Office Manager

Dear W***i, Thank you for your honest review. We appreciate your detailed feedback and apologize for the inconveniences you experienced during your stay. We’re sorry for the delay in providing cutlery with your room service order. This is not the standard of service we aim to provide, and we will address this issue with our team to ensure it doesn’t happen again. We understand that the proximity to the abandoned hospital may be unsettling for some guests. We will take your comments into consideration as we work to improve the overall guest experience. We apologize for the cleanliness issues in the bathroom. This is not acceptable, and we will reinforce our cleaning protocols with the housekeeping team to prevent such occurrences in the future. The extra door in the bedroom is indeed a connecting door to the adjacent room, which is sometimes locked for privacy. We will look into ways to make this clearer for our guests. We also acknowledge that the hotel could benefit from some renovations and will take your feedback into account as we plan future updates. Thank you for bringing these matters to our attention. We hope to have the opportunity to provide you with a better experience in the future. Best regards, William Charles Dorai Assistant Front Office Manager

Dear Yee C.H.B, Thank you for your lovely review! We’re delighted to hear that, despite the hotel’s age, you were impressed by what we have to offer. It’s wonderful to know that our friendly and helpful staff made a positive impact on your stay. We’re glad you appreciated the convenience of our shuttle bus service and our location in the quiet neighborhood near Changi Village Food Centre. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Best regards, William Charles Dorai Assistant Front Office Manager

Dear Muhammad M, Thank you for your feedback. We are glad to hear that you found everything satisfactory during your stay, except for the absence of a bidet spray. Your comments are important to us, and we will take them into consideration for future improvements. We hope to have the opportunity to welcome you back and provide an even better experience. Best regards, William Charles Dorai Assistant Front Office Manager