Vega Hotel Gading Serpong

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Overall Ratings & Reviews Vega Hotel Gading Serpong

Traveloka (10,836)
Other sources (104)
8.4
Very Good
From 10,836 reviews
Provided by travellers on
Cleanliness

8.4

Room Comfort

8.4

Meal

8.3

Location

8.6

Service and Facilites

8.4

People often mention about Vega Hotel Gading Serpong
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Staff Friendliness (159)
Bedroom (141)
Ambiance (133)
Surroundings (132)
Accessibility (127)
Room Space (127)
Family Friendly (122)
Bathroom (116)
Hotel Area (114)
Distance to City Center (113)
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Traveller Reviews Vega Hotel Gading Serpong

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40
Customer reviews
I***s
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 day(s) ago
Everything was fine. The only downside was that the AC in room 912 wasn't cooling. The technician checked it, and it still didn't work. Hopefully, the AC will be fixed soon so the next guests will be more comfortable, hehe.
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L***n
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8.4
/10
Reviewed 2 week(s) ago
Small room but good price and good location, close to Summarecon Mall.
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R***i
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
I came here in August 2026, and it was comfortable for me to bring my husband and kids. It was clean, smelled good, and the staff was friendly.
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Verified Traveler
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10.0
/10
Reviewed 3 week(s) ago
Very close access to everywhere, nice staff, friendly service.
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rizki p. P.
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10.0
/10
Reviewed 3 week(s) ago
Very pleasant, even though check-in was an hour late due to the long weekend. But the service and facilities were still pleasant. It was impressive at breakfast time, and the place was full, so the staff helped us find a place. A suggestion might be to have more space for breakfast, especially on long weekends.
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Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
So far, my stay at Vega has been friendly, the breakfast delicious, and the food refills quick. The Facebook service has been very helpful.
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T***n
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Transit
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9.4
/10
Reviewed 4 week(s) ago
Poor service. Items were left behind, but they weren't there. Never mind.
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Tensai M.
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Leisure
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9.3
/10
Reviewed 5 week(s) ago
The room smelled a bit musty, and the towels looked used. The food had a wide variety, but the taste wasn't very good, in our opinion. The black sticky rice porridge and battered fish were delicious. Other options, like the vegetable salad, sushi, and Betawi soto, seemed unnecessary. Oh yeah, the glasses looked like they'd been sterilized or heated, and they smelled unpleasant.
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Oon S.
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Staycation
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9.4
/10
Reviewed 5 week(s) ago
Have stayed at Vega several times, love the large swimming pool.
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Diyania S. P.
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10.0
/10
Reviewed 6 week(s) ago
Very good. The room is very spacious.
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I***I
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Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
It was actually quite comfortable, and I really liked the variety of breakfast options. The only slight drawbacks were the very small shower and sink. Drinking water was limited to two bottles a day, and the room smelled of cigarettes. Hopefully, the next one will be better.
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W***i
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Business
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8.5
/10
Reviewed 7 week(s) ago
Great service, clean, and affordable.
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L***r
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Staycation
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9.7
/10
Reviewed 7 week(s) ago
Comfortable, clean place. The location is close, we just walked to SMS.
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Hermanysah H.
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8.5
/10
Reviewed 7 week(s) ago
Never tried it, this is the first time.
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D***s
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Business
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9.7
/10
Reviewed 7 week(s) ago
Highly recommended, especially if you bring your family because there is a mini water park provided for children.
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W***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 7 week(s) ago
This is my second time staying here. This time I got a room on the 7th floor. The second experience was very unpleasant. As soon as I entered the room, I smelled musty, like clothes that hadn't dried. I went to the pool, sprayed perfume on my room, and returned an hour and 30 minutes later, and the smell was still there. The intercom in my room wasn't working. I finally went down to the reception to report the intercom and the smelly room. A technician arrived shortly after, and the intercom was working. When I wanted to use it, it went dead again, and it turned out the cable had come loose. I managed to install it myself and reported the problem again. The solution was to bring Bayfresh. The staff came and sprayed Bayfresh, but the smell still persisted. So, I opened the room, holding my sandals in the hope that the smell would subside or my nose would get used to it.
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Farah A. P.
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Staycation
icon-origin-TRAVELOKA
6.5
/10
Reviewed 8 week(s) ago
My stay at this hotel was unfortunately not a pleasant experience, especially because of the service at the restaurant during breakfast. When we arrived at the restaurant, there was no greeting or warm welcome from the staff. I even had to ask for a table, but my request was ignored and the staff simply walked away. In another situation, I saw guests looking for a place to rinse off after swimming, but the staff just stared at them without offering any assistance. In addition, many of the breakfast items ran out and were not refilled promptly. Guests had to wait for quite some time, which was disappointing and affected the overall breakfast experience. It was quite noticeable that the hotel’s staff training and grooming standards need significant improvement, particularly in terms of hospitality, attentiveness, and customer service. Overall, this was my personal experience staying at this hotel, and unfortunately, it will probably be my first and last visit.
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2 people find it helpful
Verified Traveler
icon-origin-TRAVELOKA
9.1
/10
Reviewed 8 week(s) ago
Friendly staff. Clean swimming pool. Very comfortable rooms.
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J***a
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Staycation
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8.5
/10
Reviewed 9 week(s) ago
The staff's service was good and the room is clean.
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maralie a.
icon-Transit
Transit
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9.1
/10
Reviewed 9 week(s) ago
It was very enjoyable, the atmosphere was comfortable.
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1 people find it helpful
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