Hotel Dafam Pekanbaru

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Overall Ratings & Reviews Hotel Dafam Pekanbaru

Traveloka (6,153)
Other sources (3)
8.5
Very Good
From 6,153 reviews
Provided by travellers on
Cleanliness

8.6

Room Comfort

8.6

Meal

8.4

Location

8.7

Service and Facilites

8.6

People often mention about Hotel Dafam Pekanbaru
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Staff Friendliness (89)
Bedroom (83)
Room Space (79)
Distance to City Center (78)
Accessibility (75)
Bathroom (73)
Ambiance (72)
Surroundings (66)
Hotel Area (64)
Family Friendly (57)
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Traveller Reviews Hotel Dafam Pekanbaru

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40
Customer reviews
I***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 1 week(s) ago
Central location close to everywhere.
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Accommodation's Reply
10 Aug 2026
Dear Valued Guest, Thank you for taking the time to review and give Dafam Hotel Pekanbaru an excellent rating. We are delighted to hear that you appreciated our superb location in the heart of the city, making it convenient to travel to various locations. We appreciate your trust and hope to welcome you back to Dafam Hotel Pekanbaru again in the future. Sincerely, The Management Team, Dafam Hotel Pekanbaru
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Jamaluddin
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The service was excellent. The rooms were spacious and very clean, both the bathroom and the bathroom. The hotel is also located in a quiet area, away from traffic jams, making it a very comfortable place to rest. It's also close to everything you need to go.
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Accommodation's Reply
05 Aug 2026
Dear Mr. Jamaluddin, Thank you for taking the time to review and give us an excellent rating for your stay at Dafam Hotel Pekanbaru. We are delighted to hear that you were satisfied with our services and enjoyed the comfort of the spacious rooms, the cleanliness of the rooms and bathrooms, and the hotel's convenient location, ideal for relaxation away from the hustle and bustle of traffic but still close to various tourist attractions. Your compliments motivate our entire team to strive to provide the best service to all our guests. We hope to welcome you back to Dafam Hotel Pekanbaru in the future. Sincerely, The Management Team, Dafam Hotel Pekanbaru
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S***t
icon-origin-TRAVELOKA
5.0
/10
Reviewed 2 week(s) ago
We needed a smoking room but were given a non-smoking room, after which we were fined.
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Accommodation's Reply
05 Aug 2026
Dear Valued Guest, Thank you for taking the time to provide us with your review and feedback. We would like to clarify that during the booking process, a request for a non-smoking room was recorded, and during check-in, non-smoking rooms were available, thus fulfilling your request. Please be informed that the room type assigned depends on room availability upon your arrival. Furthermore, during check-in, our team informed you that smoking is not permitted in non-smoking rooms, and that a fine will be charged according to Dafam Pekanbaru Hotel's policy. This fine is a standard operating procedure to maintain the comfort of all our guests. We appreciate your feedback and look forward to welcoming you back with even better service in the future. Sincerely, The Management Team, Dafam Pekanbaru Hotel
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Brian D.
icon-Transit
Transit
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
It's close to the city center and the staff are very friendly. Excellent Hotel Dafam Pekanbaru.
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Accommodation's Reply
31 Jul 2026
Thank you so much for your review and feedback. We are delighted that you were impressed with Hotel Dafam Pekanbaru's convenient location near the city center and the friendly service from our team. Your compliments motivate us to continue providing the best possible stay experience. We hope to welcome you back to Hotel Dafam Pekanbaru again!
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N***h
icon-origin-TRAVELOKA
5.3
/10
Reviewed 4 week(s) ago
The sheets were unclean, musty, the room was damp, and the sheets made my skin itchy and red. It's definitely not worth it for a smoking room. I don't know about the other rooms, but they're probably fine since they're not smoking rooms.
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1 people find it helpful
Accommodation's Reply
21 Jul 2026
Dear Valued Guest, Thank you for taking the time to review and provide feedback regarding your stay at Dafam Hotel Pekanbaru. We apologize for the inconvenience you experienced regarding the cleanliness of the linens, the lack of fresh scent, the humidity in the room, and the discomfort you encountered during your stay. These issues did not reflect the standard of service we expect. We have forwarded your feedback to our housekeeping and maintenance teams for thorough evaluation and inspection, particularly concerning the smoking room, in order to improve the cleanliness, quality of linens, and overall condition of the room. We greatly appreciate your feedback, which forms the basis for our continuous evaluation and improvement of our services. We hope to welcome you back in the future and provide you with a better stay. Sincerely, The Management Team, Dafam Hotel Pekanbaru
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L***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
To stay here for 5 days 4 nights is very comfortable.
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Accommodation's Reply
17 Jul 2026
Dear Valued Guest, Thank you for your rating of 9.4 and for taking the time to share your experience staying at Dafam Hotel Pekanbaru. We are delighted to hear that you enjoyed your 5-day, 4-night stay with us. Guest satisfaction and comfort are our top priority, and such a positive review encourages our entire team to continue striving for the best possible service. We hope to welcome you back on your next stay at Dafam Hotel Pekanbaru. We wish you a pleasant stay. Sincerely, The Management Team, Dafam Hotel Pekanbaru
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L***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
To stay here for 5 days 4 nights is very comfortable.
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Accommodation's Reply
17 Jul 2026
Dear Valued Guest, Thank you for your rating of 9.4 and for taking the time to share your experience staying at Dafam Hotel Pekanbaru. We are delighted to hear that you enjoyed your 5-day, 4-night stay with us. Guest satisfaction and comfort are our top priority, and such a positive review encourages our entire team to continue striving for the best possible service. We hope to welcome you back on your next stay at Dafam Hotel Pekanbaru. We wish you a pleasant stay. Sincerely, The Management Team, Dafam Hotel Pekanbaru
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L***a
icon-Leisure
Leisure
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9.4
/10
Reviewed 4 week(s) ago
To stay here for 5 days 4 nights, super duper comfortable.
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Accommodation's Reply
17 Jul 2026
Dear Valued Guest, Thank you for your rating of 9.4 and for taking the time to share your experience staying at Dafam Hotel Pekanbaru. We are delighted to hear that you enjoyed your 5-day, 4-night stay with us. Guest satisfaction and comfort are our top priority, and such a positive review encourages our entire team to continue striving for the best possible service. We hope to welcome you back on your next stay at Dafam Hotel Pekanbaru. We wish you a pleasant stay. Sincerely, The Management Team, Dafam Hotel Pekanbaru
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L***a
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 week(s) ago
The location was perfect for us, the hotel was quiet, and the bed was large. However, please replace the mirror on the wardrobe. It seems to have rust on it, so I have to go to the bathroom to look in the mirror. And the room lights are white so the room feels bright at night.
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1 people find it helpful
Accommodation's Reply
09 Jul 2026
Thank you so much for your review and feedback. We are delighted to hear that you enjoyed our hotel's excellent location, peaceful atmosphere, and comfortable beds. Your comments regarding the condition of the wardrobe mirror and the lighting in the room are particularly appreciated. We will forward these suggestions to the relevant team for review and evaluation to improve in the future. We hope to welcome you back for your next stay for an even more comfortable experience. Thank you for your trust.
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Verified Traveler
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
It was an excellent place to stay.
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Accommodation's Reply
08 Jul 2026
Thank you for taking the time to share your experience. We are pleased to hear that you enjoyed your stay with us. Your feedback is truly appreciated, and we look forward to the opportunity of welcoming you back in the future.
O***a
icon-Transit
Transit
icon-origin-TRAVELOKA
9.6
/10
Reviewed 7 week(s) ago
I really like the friendliness of the staff, they are happy to help guests.
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Accommodation's Reply
01 Jul 2026
Thank you so much for your review and compliments. We are delighted to hear that the friendliness and helpfulness of our staff left a positive impression on you during your stay. We will share this feedback with the entire team to inspire us to continue providing the best service. We hope to welcome you back to Hotel Dafam Pekanbaru next time. See you soon!
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O***a
icon-Transit
Transit
icon-origin-TRAVELOKA
9.3
/10
Reviewed 7 week(s) ago
I like the friendliness of the staff, they like to help.
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Accommodation's Reply
01 Jul 2026
Thank you very much for your valuable feedback and comments. We are delighted to hear that you were satisfied with the warm and friendly service provided by our hotel staff. We will share your valuable feedback with all our staff to help us provide even better service. We look forward to welcoming you back again. Please come and visit Dapam Pekanbaru Hotel.
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A***y
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
Continue to improve the quality of service.
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Accommodation's Reply
21 Jun 2026
Dear Valued Guest of Dafam Hotel Pekanbaru, Greetings. Thank you for your excellent review and rating. We are delighted to know that you enjoyed your stay at Dafam Hotel Pekanbaru. We will continue to strive to improve the quality of our rooms and services. We sincerely hope to welcome you again. Sincerely, M. Arfan, General Manager
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I***o
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Friendly staff, fast service, quiet location.
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Accommodation's Reply
17 Jun 2026
Thank you so much for your excellent rating and positive review! We are delighted to hear that you were satisfied with our friendly staff, prompt service, and quiet and comfortable location. Your compliments encourage us to continue striving to provide the best possible experience for all our guests. We hope to welcome you back again soon. Sincerely, and see you again!
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Dika R.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The hotel service was excellent and friendly. I happened to want some me time on my birthday. What a wonderful surprise.
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1 people find it helpful
Accommodation's Reply
14 Jun 2026
Thank you so much for your review and compliments. We were delighted to be a part of your special birthday celebration and provide you with a memorable stay. I'm glad to hear that our team's service left a positive impression and that the surprise birthday cake we prepared added extra joy to your special day. We hope to welcome you again soon. We wish you good health, happiness, and success always.
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D***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
The downside is that the room doesn't have a refrigerator, but otherwise, the room is very clean and spacious. Unfortunately, the moist cake and rice cake were still hard/frozen when eaten. Please check again before serving.
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Accommodation's Reply
10 Jun 2026
Thank you for sharing your experience with us. We are delighted to hear that you were satisfied with the cleanliness and spaciousness of our rooms. We also appreciate your feedback regarding the lack of a refrigerator in the room and the condition of the cakes and mochi served at breakfast. We apologize for the inconvenience and have forwarded this feedback to the relevant team for further consideration and evaluation, to ensure the quality of our products is maintained before serving all guests. Thank you for your feedback. We hope to welcome you back again and provide an even better experience on your next visit.
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N***l
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Strategic location, comfortable environment, very good rooms, friendly staff, check-in and check-out are great.
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Accommodation's Reply
10 Jun 2026
Dear Valued Guest of Dafam Hotel Pekanbaru, Greetings. Thank you for your excellent review and rating. We are delighted to know that you enjoyed your stay at Dafam Hotel Pekanbaru. We will continue to strive to improve the quality of our rooms and services. We sincerely hope to welcome you again. Sincerely, M. Arfan, General Manager
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E***A
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 13 week(s) ago
Quite comfortable, clean.. and close to the mall ☺️
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1 people find it helpful
Accommodation's Reply
20 May 2026
Thank you so much for your review and rating of 8.5. We are delighted to hear that you enjoyed your stay and appreciated the cleanliness and convenient location near the shopping mall. We hope to welcome you back again on your next stay.
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Harmen
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 15 week(s) ago
The hotel staff is very friendly, the atmosphere is comfortable and calm, the building and rooms are clean.
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Accommodation's Reply
04 May 2026
Thank you for your positive review. We are delighted to hear that you enjoyed your stay, the peaceful atmosphere, the clean rooms, and the friendly service from our team. We hope to welcome you back again on your next stay for an even better experience.
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FARHAN S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
It was very comfortable to stay here.
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Accommodation's Reply
04 May 2026
Thank you for your review. We are delighted to hear that you enjoyed your stay with us. We hope to welcome you back again on your next visit and provide you with another memorable experience.
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Number of reviews per page
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