Swiss-Belinn Manyar

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Overall Ratings & Reviews Swiss-Belinn Manyar

Traveloka (6,818)
Other sources (114)
8.6
Very Good
From 6,818 reviews
Provided by travellers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.5

Location

8.8

Service and Facilites

8.7

People often mention about Swiss-Belinn Manyar
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Staff Friendliness (143)
Bedroom (127)
Room Space (123)
Ambiance (121)
Bathroom (118)
Hotel Area (116)
Distance to City Center (109)
Surroundings (107)
Accessibility (101)
Family Friendly (98)
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Traveller Reviews Swiss-Belinn Manyar

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Customer reviews
L***k
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Transit
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8.8
/10
Reviewed 2 week(s) ago
The hotel's atmosphere is amidst public facilities. It's comfortable and the staff are friendly. This was my first stay at Swiss Bell Manyar, and it's a great place to stop and rest during train journeys. I often stay at Swissbell Bandara.
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Accommodation's Reply
06 Oct 2026
Dear Valued Guest, Warm greetings from Swissôtel Belinne Manyar Surabaya. We are honored to receive such a positive review. We are delighted to hear your positive comments about your stay. This review is a great inspiration for our team to continue maintaining and improving the quality of our service. Thank you for being our guest. We always strive to provide you with the best and most memorable experience. We look forward to welcoming you back in the future. Sincerely, Andrey Kurniawan, General Manager
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Esterlita T. D. A.
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Business
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10.0
/10
Reviewed 3 week(s) ago
Best place to stay located in East Surabaya.
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Accommodation's Reply
06 Oct 2026
Dear Mrs. Esterlita T. D. A., Greetings from Swiss-Belinn Manyar, Surabaya... Thank you so much for taking the time, to leave a positive review. We always try to ensure our guests should be fully satisfied with our hospitality, facilities and products. We are glad to know that our service, products and facilities that we provide during your stay exceed your expectation. Thank you for being our guest. We look forward to welcome you back in the near future under better circumstances. Best regards, Andri Kurniawan General Manager
Muhamad B. S.
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Business
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8.5
/10
Reviewed 3 week(s) ago
Good, steady, clean, okay service.
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Accommodation's Reply
06 Oct 2026
Dear Mr. Muhammad B.S., Sincerely yours from Swiss-Belinn Manyar Surabaya. Thank you for your review of your stay at Swiss-Belinn Manyar. We are delighted to hear your positive feedback regarding your stay at Swiss-Belinn Manyar Surabaya, particularly concerning the cleanliness and service from our staff. We are confident that your comments will encourage us to further improve our services, facilities, and products. Thank you for being our guest, and we hope to welcome you back again in the future. Sincerely, Andrey Kurniawan, General Manager
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s***o
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9.4
/10
Reviewed 3 week(s) ago
Left behind items will be contacted immediately to be picked up.
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Accommodation's Reply
06 Oct 2026
Dear Valued Guest, From Swissôtel-Belinn Manyar Surabaya, we respectfully thank you for your positive review. All of our staff strive to provide the best possible service to our guests. We are delighted that you enjoyed your stay with us. Thank you for choosing to stay with us, and we look forward to welcoming you back again in the future. Sincerely, Andrey Kurniawan, General Manager
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M***d
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8.5
/10
Reviewed 4 week(s) ago
Checking in, I asked the receptionist for a non-smoking room, but they told me it was a random room. I was confused.
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Accommodation's Reply
06 Oct 2026
Dear Valued Guest, Swissôtel-Belinn Manyar Surabaya would like to inform you that we appreciate your review. Your feedback during your stay at our hotel is very important to us and helps us improve the overall quality of our service. Regarding your review, non-smoking rooms are subject to availability upon check-in. Please note that if you specify your non-smoking room preference in advance, we will do our best to accommodate you. Thank you for choosing our hotel, and we look forward to welcoming you back in the future. Sincerely, Andrey Kurniawan, General Manager
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A***d
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10.0
/10
Reviewed 4 week(s) ago
Awesome, the staff are friendly, super puooll!
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Accommodation's Reply
06 Oct 2026
Dear Gentlemen/Ladies, It is with pleasure that we at Swiss-Belinn Manyar Surabaya would like to express our gratitude for your review of your stay at Swiss-Belinn Manyar. We are delighted to receive positive feedback about your experience at Swiss-Belinn Manyar Surabaya. We are confident that your comments will motivate us to maintain and improve our services, facilities, and products. Thank you for being our guest, and we look forward to welcoming you back on your next stay. Sincerely, Andri Kurniawan, General Manager
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N***a
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Staycation
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8.5
/10
Reviewed 6 week(s) ago
so far so good sih, best gt aja🫶
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Accommodation's Reply
06 Oct 2026
Dear Valued Guest, From Swissôtel-Belinn Manyar Surabaya, we respectfully thank you for your positive review. All of our staff strive to provide the best possible service to our guests. We are delighted that you enjoyed your stay with us. Thank you for choosing to stay with us, and we look forward to welcoming you back again in the future. Sincerely, Andrey Kurniawan, General Manager
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V***n
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Staycation
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10.0
/10
Reviewed 7 week(s) ago
One of my and my family's favorite hotels to stay. The hotel was placed in the middle of the city, so we could go anywhere easily. The room was clean and spacious. The breakfast was tasty. And importantly, all staff were friendly and helpful. Will be back again someday.
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Accommodation's Reply
06 Oct 2026
Dear Mr/ Mrs., Greetings from Swiss-Belinn Manyar, Surabaya. Thank you for taking the time to review your stay with us. We really appreciate your positive feedback. We sure our entire hotel staff enjoyed assist to your needs as much as you enjoyed your stay. Thank you for being our guest. We hope can welcome you back at Swiss-Belinn Manyar, Surabaya in your nearest visit in the future. Best regards, Andri Kurniawan General Manager
A***i
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
The front desk service was very friendly. My check-in time was 2:00 PM because my morning flight arrived at the hotel at 8:30 AM. I left my luggage at the hotel so I could comfortably explore the area first. At 12:00 PM, I was informed that my room was ready. Thank you 🙏
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Accommodation's Reply
06 Oct 2026
Dear Valued Guest, Sincerely, Swissôtel Belinne Manyar Surabaya. We are honored to receive this positive review. We are delighted to hear your positive feedback regarding your stay at our hotel. This review is a great inspiration for our team to continue maintaining and improving the quality of our services. Thank you for choosing our hotel. We hope to welcome you back again in the future. Sincerely, Andrey Kurniawan, General Manager
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C***y
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9.1
/10
Reviewed 8 week(s) ago
Friendly staff, suitable for family stay.
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Accommodation's Reply
06 Oct 2026
Dear Gentlemen/Ladies, Sincerely, Swissôtel-Belinn Manyar Surabaya... Thank you for your review. We are committed to always satisfying our guests with our services, facilities, and products. Thank you for choosing us. We hope to welcome you back to Swissôtel-Belinn Manyar Surabaya in the future. Sincerely, Andrey Kurniawan, General Manager
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m***a
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8.5
/10
Reviewed 10 week(s) ago
Friendly staff, delicious food, clean rooms.
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Accommodation's Reply
06 Oct 2026
Dear Valued Guest, From Swissôtel-Belinn Manyar Surabaya, we respectfully thank you for your positive review. All of our staff strive to provide the best possible service to our guests. We are delighted that you enjoyed your stay with us. Thank you for choosing to stay with us, and we look forward to welcoming you back again in the future. Sincerely, Andrey Kurniawan, General Manager
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Verified Traveler
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10.0
/10
Reviewed 10 week(s) ago
All good as expected. Room is spacious.
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Accommodation's Reply
06 Oct 2026
Dear Mr/ Mrs., Greetings from Swiss-Belinn Manyar, Surabaya... Thank you so much for taking the time, to leave a positive review. We always try to ensure our guests should be fully satisfied with our hospitality, facilities and products. We are glad to know that our service, products and facilities that we provide during your stay exceed your expectation. Thank you for being our guest. We look forward to welcome you back in the near future under better circumstances. Best regards, Andri Kurniawan General Manager
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
I always stay here when I need to go to ITS Surabaya. The location is very strategic, close, and easily accessible.
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Accommodation's Reply
06 Oct 2026
Dear Gentlemen/Ladies, It is with pleasure that we at Swiss-Belinn Manyar Surabaya would like to express our gratitude for your review of your stay at Swiss-Belinn Manyar. We are delighted to receive positive feedback about your experience at Swiss-Belinn Manyar Surabaya. We are confident that your comments will motivate us to maintain and improve our services, facilities, and products. Thank you for being our guest, and we look forward to welcoming you back on your next stay. Sincerely, Andri Kurniawan, General Manager
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Rima A.
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Leisure
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10.0
/10
Reviewed 11 week(s) ago
Love the atmosphere of the room and hotel.
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Accommodation's Reply
06 Oct 2026
Dear Ms. Rima A., Sincerely, Swissôtel-Belinn Manyar Surabaya... Thank you for your review. We are committed to always satisfying our guests with our services, facilities, and products. Thank you for choosing us. We hope to welcome you back to Swissôtel-Belinn Manyar Surabaya in the future. Sincerely, Andrey Kurniawan, General Manager
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Hanna S.
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Leisure
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10.0
/10
Reviewed 12 week(s) ago
Everything was great, including the deluxe king bed room. Definitely recommended.
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Accommodation's Reply
06 Oct 2026
Dear Ms. Hanna S., Sincerely yours, Swissôtel-Belinn Manyar Surabaya. Thank you for your wonderful review. All of our staff strive to provide the best possible service to all our guests. We are delighted that you enjoyed your stay with us. Thank you for choosing our hotel. We hope to welcome you back again in the future. Sincerely, Andrey Kurniawan, General Manager
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Hanna S.
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10.0
/10
Reviewed 12 week(s) ago
The room was spacious, clean, and comfortable, with views of Surabaya. I originally booked a one-night stay, but then extended it.
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Accommodation's Reply
06 Oct 2026
Dear Ms. Hanna S., With our deepest respect from Swiss-Belinn Manyar Surabaya, Thank you for your feedback regarding your stay at Swiss-Belinn Manyar. We are honored to receive your positive feedback about your experience at Swiss-Belinn Manyar Surabaya. We believe your feedback will motivate us to further improve our services, facilities, and products. Thank you for being our guest. We look forward to welcoming you back on your next stay. Sincerely, Andrey Kurniawan, General Manager
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Jerry M.
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Transit
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8.2
/10
Reviewed 12 week(s) ago
It's never wrong to choose this hotel for any occasion. It will just suit your needs. Staffs are friendly, the room is comforting, with complete bathroom amenities. The live area makes it easy for you to get anywhere. Overall, it's a nice stay.
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Accommodation's Reply
06 Oct 2026
Dear Mr. Jerry M., Greetings from Swiss-Belinn Manyar, Surabaya... Thank you so much for taking the time, to leave a positive review. We always try to ensure our guests should be fully satisfied with our hospitality, facilities and products. Thank you for being our guest. We look forward to welcome you back in the near future under better circumstances. Best regards, Andri Kurniawan General Manager
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Jane N. D. S.
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9.4
/10
Reviewed 13 week(s) ago
I love staying at this hotel… it’s close to everywhere… especially the ITS and Unair campuses… easy vehicle access… the lobby is efficient and practical… the staff are very friendly and helpful… the restaurants around are complete… It’s complete…
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Accommodation's Reply
06 Oct 2026
Dear Ms. Jane N.D.S., From Swissôtel-Belinn Manyar Surabaya, we are deeply honored to receive such a positive review. We are delighted to hear your positive comments about your stay. This review is a great inspiration for our team to continue maintaining and improving the quality of our service. Thank you for being our guest. We always strive to provide you with the best and most memorable experience. We look forward to welcoming you back in the future. Sincerely, Andrey Kurniawan, General Manager
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Imelda L.
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Business
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6.7
/10
Reviewed 13 week(s) ago
The AC is leaking and not cooling. Next time, please don't sell to customers with rooms that are so damaged.
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Accommodation's Reply
06 Oct 2026
Dear Ms. Imelda L., Sincerely yours, Swiss-Belinn Manyar Surabaya... Thank you for taking the time to share your review of your stay at Swiss-Belinn Manyar Surabaya. I understand the inconvenience you experienced regarding the malfunctioning air conditioning in your room. This is certainly not our standard of service, and we have followed up with the relevant departments to ensure this does not happen again. I assure you that we are committed to the standards we strive for, and we will continuously strive to improve our services to ensure you have the best possible experience from our hotel and services, just like our other guests. I hope that on my next trip, I will have the opportunity to welcome you back to Swiss-Belinn Manyar Surabaya and meet you in person to inform you of the efforts we have made in response to your review. Sincerely, Andrey Kurniawan, General Manager
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Cahyo H.
icon-Leisure
Leisure
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8.7
/10
Reviewed 13 week(s) ago
Nice service from the crew. Located in a good area. Carpets might require renewal.
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Accommodation's Reply
06 Oct 2026
Dear Mr. Cahyo H, Warmest greeting from Swiss-Belinn Manyar, Surabaya Thank you for taking the time to share your kind feedback following your stay with us. We are delighted to know that you enjoyed your stay and made your experience more memorable. Your generous feedback is a great encouragement for all of us to continue delivering exceptional hospitality. We sincerely appreciate your support and look forward to welcoming you back for another enjoyable stay in the near future. Best regards, Andri Kurniawan General Manager
Number of reviews per page
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