ION Bali Benoa Hotel

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Overall Ratings & Reviews ION Bali Benoa Hotel

Traveloka (726)
Other sources (158)
8.4
Very Good
From 726 reviews
Provided by travellers on
Cleanliness

8.6

Room Comfort

8.4

Meal

7.8

Location

8.5

Service and Facilites

8.4

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Staff Friendliness (49)
Ambiance (45)
Bedroom (44)
Hotel Area (41)
Family Friendly (40)
Surroundings (39)
Bathroom (39)
Accessibility (38)
Room Space (37)
Wifi (31)
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Traveller Reviews ION Bali Benoa Hotel

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20
40
Customer reviews
R***d
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
A pleasant stay, clean hotel, beautiful surroundings, close to water sports, friendly and polite staff. Highly recommended hotel.
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1 people find it helpful
Accommodation's Reply
08 Apr 2026
Dear Valued Guest, Thank you very much for your positive review. We are delighted to hear that you enjoyed your stay at ION Bali Benoa Hotel, from the cleanliness of the hotel and the beautiful surroundings to its proximity to water sports areas. Your compliments on the friendliness and courtesy of our staff are a great inspiration to our entire team to continue providing the best service. Thank you for your feedback. We hope to welcome you back again in the future for another memorable stay. Sincerely, The Management Team, ION Bali Benoa Hotel
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Verified Traveler
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Staycation
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10.0
/10
Reviewed 6 week(s) ago
Everything is good, the staff is friendly, the atmosphere is good, but there are a few things that are broken, please do a room inspection. Thank you.
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Accommodation's Reply
08 Apr 2026
Dear Valued Guest, Thank you for taking the time to write a review. We are pleased to hear that the friendly staff and hotel atmosphere left a positive impression on you during your stay. However, we apologize for some shortcomings regarding the amenities in your room. This feedback is very important to us, and we will investigate and make improvements immediately to ensure your greater comfort in the future. Thank you for your concern. We hope to welcome you back for an even better experience. Sincerely, The Management Team, ION Bali Benoa Hotel
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Adinda W.
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Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 6 week(s) ago
The hotel staff is friendly, arrived here late at night and was served well. However, the hotel's policy is that if guests exceed the capacity of the room, an additional fee of 100 thousand per person will be charged. The room was quite clean but the minibar said it wasn't very cold, but it really wasn't cold at all. Thankfully, you can leave food to be put in the chiller at the hotel restaurant. For breakfast, in my opinion, it's not really worth it :" for an additional 121 thousand per person with food that is really very basic. This is lacking :( hopefully it can be an evaluation for the future.
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Accommodation's Reply
08 Apr 2026
Dear Valued Guest, Thank you for taking the time to share your experience. We greatly appreciate your feedback regarding the friendliness of our staff, particularly during your evening stay. We were delighted to provide you with excellent service and assistance during check-in. However, we apologize for some inconveniences, from the malfunctioning minibar to the breakfast experience not meeting your expectations. This feedback is very important to us, and we will take it into consideration and make immediate improvements to the facilities, variety, and quality of the breakfast menu. Regarding the additional charge for exceeding the designated number of guests, this is part of our current hotel policy, and we hope for your understanding. Thank you also for your understanding and appreciation of our restaurant's food preservation methods. We hope to provide you with an even better and more memorable stay in the future. Sincerely, The Management Team, Ion Bali Benoa
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S***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Excellent service. Nice room, got a connecting room.
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Accommodation's Reply
25 Mar 2026
Dear Valued Guest, Warm greetings from ION Bali Benoa Hotel. Thank you for your positive review. We are delighted to hear that you were satisfied with our service and the comfort of your room, especially the connecting rooms you received. Your review is an encouragement to our entire team to continue providing the best service to all our guests. We hope to welcome you back to ION Bali Benoa Hotel again in the future for an even more memorable stay. Sincerely, The Management Team, ION Bali Benoa Hotel
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M***i
icon-Business
Business
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8.5
/10
Reviewed 12 week(s) ago
Good, clean and fast and friendly service
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2 people find it helpful
Accommodation's Reply
18 Feb 2026
Dear Sister, Thank you for sharing your experience with us. We appreciate your kind words and sincerely hope to have the opportunity to welcome you back again in the near future. Sincerely, ION Bali Benoa Hotel
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P***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
The hotel is nice, the staff is friendly.
2 people find it helpful
Accommodation's Reply
22 Jan 2026
Dear Ms. Thank you for sharing your experience with us. We certainly appreciate your kind words. I sincerely hope that we will have the opportunity of welcoming you back in the near future. Warm Regards, Ion Bali Benoa Hotel Management
R***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 16 week(s) ago
It's amazing, it's nice to be here.
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1 people find it helpful
Accommodation's Reply
22 Jan 2026
Hello Mr. Kak, Thank you for sharing your experience with us. We greatly appreciate your encouraging words. I sincerely hope to have the opportunity to welcome you back again soon. Sincerely, ion bali, Benoa Hotel Management.
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LUH P. S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
I've stayed here before. Always nice to be back here 😊
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Accommodation's Reply
09 Jan 2026
Dear Mr. Luh P., Thank you for trusting us and choosing us again. We are delighted that you enjoyed your stay with us. We hope to see you again on your next visit. Sincerely, The Management Team, ION Bali Benoa Hotel
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H***s
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 21 week(s) ago
The hotel is very comfortable. The rooms are clean and tidy. The staff is very friendly. The facilities are excellent for the price. Recommended! Thank you Ion Bali 🫶🏻
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Accommodation's Reply
17 Dec 2025
Hello Mr. Kak, Thank you for sharing your experience with us. We greatly appreciate your encouraging words. We sincerely hope to have the opportunity to welcome you back again soon. Sincerely, ion bali, Benoa Hotel Management.
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J***o
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10.0
/10
Reviewed 21 week(s) ago
Great hotel.. According to the rate.
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Accommodation's Reply
17 Dec 2025
Hello Mr. Kak, Thank you for sharing your experience with us. We greatly appreciate your encouraging words. We sincerely hope to have the opportunity to welcome you back again soon. Sincerely, ion bali, Benoa Hotel Management.
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Verified Traveler
icon-origin-TRAVELOKA
8.7
/10
Reviewed 22 week(s) ago
The service is good and the hotel is also good, but the food variety is lacking and the toilet is transparent so it is not comfortable.
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1 people find it helpful
Accommodation's Reply
09 Dec 2025
Hello, Thank you for your review and feedback. We are glad that you were satisfied with our hotel's service and comfort. For the variety of food and the design of the bathroom, it is not suitable. Your feedback is very valuable for our future improvements. We sincerely hope to welcome you back for an even better experience. Best regards, Ion Bali Benoa Hotel Management
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LUH P. S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 23 week(s) ago
The staff's instructions and service during check-in and check-out were very detailed. The environment was also comfortable and quite suitable for staying with small children.
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1 people find it helpful
Accommodation's Reply
09 Dec 2025
Hi Luh, P.S. Thank you for your review. We are glad to hear that the staff's advice and service during check-in and check-out made your stay experience pleasant. We are also glad to know that the hotel's atmosphere is comfortable for families. See you again on your next visit. Best regards, Ion Bali Benoa Hotel Management
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A Iman S. A.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 23 week(s) ago
Very high value. We, as guests, win big. Bottom line: Highly recommended 😁
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3 people find it helpful
Accommodation's Reply
09 Dec 2025
Hello Kak a iman S.A. Thank you very much. We are glad to know that your experience was memorable and valuable. We are happy to provide the best for our guests. We hope to welcome you back again. Best regards, ion bali Benoa Hotel Management
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Pratiwi
icon-origin-TRAVELOKA
9.1
/10
Reviewed 25 week(s) ago
It was closed to Benoa and Nusa Dua beach. Surrounded by good food though the neighborhood became westernized. I'd go back to this hotel next time visiting Bali.
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Accommodation's Reply
27 Nov 2025
Dear Ms. Pratiwi, Thank you for sharing your experience with us. We certainly appreciate your kind words. I sincerely hope that we will have the opportunity of welcoming you back in the near future. Warm Regards, Ion Bali Benoa Hotel Management
P***u
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 25 week(s) ago
Very good, this hotel is perfect for those who want peace and a nice sea view on the rooftop.
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1 people find it helpful
Accommodation's Reply
18 Nov 2025
Hi Sister, Thank you for sharing your experience with us. We really appreciate your kind words. We hope to welcome you back soon. Best regards, Ion Bali Benoa Hotel Management
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T***a
icon-origin-TRAVELOKA
8.8
/10
Reviewed 27 week(s) ago
easy to access and the room is spacious.. but need to add curtains to the windows
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Accommodation's Reply
06 Nov 2025
Dear Mr/Mr, Thank you for your feedback, We’re glad you enjoyed the spacious room and easy access. We appreciate your suggestion about the curtains and will look into it. Hope to see you again. Warm Regards, ION Bali Benoa Hotel Management
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Kodri
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 28 week(s) ago
3 nights stay at this hotel...satisfied...recommended...
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Accommodation's Reply
06 Nov 2025
Hello Mr Kodri, Thank you very much for your 3 nights stay at ion bali Benoa and for your positive review. We are glad that you were satisfied and recommended our hotel. We hope to see you again on your next visit. Best regards, ion bali Benoa Hotel Management
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Kodri
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 29 week(s) ago
first time staying at this hotel for 2 nights..then added more every day....easy access, nice atmosphere, there is an aesthetic rooftop..satisfied
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Accommodation's Reply
06 Nov 2025
Hi Mr. Kodri, Thank you very much for your review and for trusting us to stay at ION Bali Benoa. We are so glad that you were impressed with our comfortable atmosphere, convenient transportation and beautiful rooftop. We wish you and your family good health and hope to welcome you back again soon. Best regards, ION Bali Benoa Hotel Management
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D***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 31 week(s) ago
Everything is great. Good hotel, good staff.
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Accommodation's Reply
08 Oct 2025
Dear Mr/Ms, Thank you very much for your positive review! We’re delighted to hear that you enjoyed your stay and were happy with our hotel and staff. We look forward to welcoming you back on your next visit. 🌸 Best Regards, Ion Bali Benoa Hotel Management
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
6.4
/10
Reviewed 32 week(s) ago
Stayed here for 4-5 days, the sheets and bed cover were not changed, only tidied up, the water heater didn't work at all, the wifi on the 5th floor was slow.
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1 people find it helpful
Accommodation's Reply
08 Oct 2025
Hi Sis, First of all, thank you for taking the time to share your feedback with us. We would like to apologize for the unpleasant experience you had during your stay at our hotel. We are confident that this feedback will motivate all of our staff to continue improving the quality of our service. We hope you will be pleased to stay with us again on your next visit to Bali. Warmest regards, Ion Bali Benoa Hotel Management
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Number of reviews per page
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