Dear Valued Guest, Thank you for taking the time to share your experience. We greatly appreciate your feedback regarding the friendliness of our staff, particularly during your evening stay. We were delighted to provide you with excellent service and assistance during check-in. However, we apologize for some inconveniences, from the malfunctioning minibar to the breakfast experience not meeting your expectations. This feedback is very important to us, and we will take it into consideration and make immediate improvements to the facilities, variety, and quality of the breakfast menu. Regarding the additional charge for exceeding the designated number of guests, this is part of our current hotel policy, and we hope for your understanding. Thank you also for your understanding and appreciation of our restaurant's food preservation methods. We hope to provide you with an even better and more memorable stay in the future. Sincerely, The Management Team, Ion Bali Benoa