8.6
Very Good
From 2,432 reviews
Provided by travellers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.5

Location

8.9

Service and Facilites

8.7

People often mention about Galaxy Hotel Banjarmasin
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Staff Friendliness (24)
Room Space (22)
Distance to City Center (21)
Ambiance (20)
Bedroom (19)
Hotel Area (18)
Surroundings (17)
Accessibility (16)
Bathroom (16)
Taste (15)
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Traveller Reviews Galaxy Hotel Banjarmasin

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40
Customer reviews
J***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 1 week(s) ago
Very comfortable but the policy of not allowing swimming in clothes for men should be considered, as some find it uncomfortable.
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Accommodation's Reply
26 Aug 2025
Dear Mr. J*a. Warm greetings from Galaxy Hotel Banjarmasin! Thank you for your positive review and rating of our property. We are delighted to hear that you enjoyed our service and property during your stay at Galaxy Hotel Banjarmasin. We will continue to strive to improve the quality and service of our hotel to provide a great experience for all our guests. We look forward to welcoming you back to Galaxy Hotel Banjarmasin! Warm Regards, Bambang Wijanarko. General Manager.
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Stefania V. S.
icon-origin-TRAVELOKA
9.0
/10
Reviewed 3 week(s) ago
Maybe in terms of buffet, there is less variety
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Accommodation's Reply
18 Aug 2025
Dear Ms. Stefania V. S. Warmest greetings from Galaxy Hotel Banjarmasin! We sincerely apologize for the unpleasant experience you had during your stay at our property. We are very grateful to you for taking the time to provide a comprehensive rating and review of our hotel. Your suggestions are very important and have been well received by our hotel team, so that in the future we can improve the quality of our food, service, and overall hotel facilities in the future. Once again, the entire hotel team apologizes for the incidents that made you feel uncomfortable while staying at our hotel. We hope that you will not hesitate to stay again at Galaxy Hotel Banjarmasin. Warmest regards, Bambang Wijanarko. General Manager.
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Yulanda A. P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Basically, I'm satisfied with the friendly service and easy access in front of the mall, just walking distance
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Accommodation's Reply
30 Jul 2025
Dear Mrs. Yulanda A. P. Warm greetings from Galaxy Hotel Banjarmasin! Thank you for your positive review and rating of our property. We are delighted to hear that you enjoyed our service and property during your stay. We will continue to strive to improve the quality of our hotel to provide a great experience for all our guests. We look forward to welcoming you back to Galaxy Hotel Banjarmasin! Warm Regards, Duty Manager.
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N***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Friendly hotel staff, spacious parking area, suitable for business trips or family time
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Accommodation's Reply
30 Jul 2025
Dear Mr. N*a. Warm greetings from Galaxy Hotel Banjarmasin! Thank you for taking the time to provide a good review and rating of our property. We are very grateful to know that you were impressed with our services and facilities during your stay at Galaxy Hotel Banjarmasin. Your comments and input are very valuable for us to motivate us to continue to strive to improve the quality of our hotel and provide a good experience for all our guests. We look forward to welcoming you back to Galaxy Hotel Banjarmasin! Warm Regards, Duty Manager.
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Irvan E. P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 7 week(s) ago
The hotel is located in the center of the crowd, but for those who want a bigger swimming pool, this is not the place.
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Accommodation's Reply
25 Jul 2025
Dear Mr. Irvan E. P., Thank you for taking the time to review our hotel facilities. We apologize for any inconvenience you experienced at our hotel, especially while enjoying our swimming pool. Your feedback will serve as input to improve the quality of our facilities and services. We will also ensure that an incident like this does not happen again on your next visit to our hotel. We look forward to welcoming you back to our hotel. Best regards, Duty Manager,
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D***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The kids loved the pudding and it was so fun to arrange it like this.
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Accommodation's Reply
25 Jul 2025
Dear D*o. Warm greetings from Galaxy Hotel Banjarmasin! We are delighted that you enjoyed your stay at our property. Thank you for taking the time to review, rate, and upload photos of your stay at our hotel. We hope you will be able to stay with us again in the near future. We look forward to welcoming you back to Galaxy Hotel Banjarmasin. Warm Regards, Duty Manager.
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G***t
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Very friendly service, thank you Mr. Arico and Ms. Mutiara. When I wanted to borrow an iron, Ms. Maria delivered it quickly. The Wi-Fi was very fast, downloading a big game took just seconds. 💕 Thank you, Galaxy Hotel
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Accommodation's Reply
25 Jul 2025
Dear G*t. Warm greetings from Galaxy Hotel Banjarmasin! Thank you for your positive review and rating of our property. We are delighted to hear that you enjoyed the service from our staff and our property during your stay. We will continue to strive to improve the quality of our hotel to provide a great experience for all our guests. We look forward to welcoming you back to Galaxy Hotel Banjarmasin! Warm Regards, Duty Manager.
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A***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 11 week(s) ago
The shower is not very effective, there is only one position to install it on top, it cannot be removed, there is no manual sprayer in the closet.
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Accommodation's Reply
19 Jun 2025
Dear A*i. Warm greetings from Galaxy Hotel Banjarmasin! We sincerely apologize for the unpleasant experience you had while staying at our property. We greatly appreciate you taking the time to give us a complete rating and review of our hotel. Our toilet and shower room are indeed designed without a jet shower for hygiene reasons, but we apologize for the inconvenience. However, your suggestions are very important and have been well received by our hotel team, so that in the future we can improve the quality of food, service, and the overall hotel in the future. We will ensure that things like this will not happen again. Once again, the entire hotel team apologizes for the incidents that made you feel uncomfortable while staying at our hotel. We hope you will come and stay again at Galaxy Hotel Banjarmasin. Warm Regards, Duty Manager.
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IMANUEL F.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
The atmosphere is comfortable and pleasant, and the location is next to a shopping center.
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Accommodation's Reply
19 Jun 2025
Dear Mr. Imanuel F. Warm greetings from Galaxy Hotel Banjarmasin! Thank you for giving a good review and rating of our property. We are very happy to hear that our services and property were impressive for you while staying at our place. We will continue to strive to improve the quality of our hotel in order to provide a good experience for all our guests. We look forward to welcoming you back to Galaxy Hotel Banjarmasin! Warm Regards, Duty Manager.
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Ramlah
icon-origin-TRAVELOKA
8.5
/10
Reviewed 13 week(s) ago
👍good. Cleanliness. Comfort. Service and facilities are quite good
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Accommodation's Reply
19 Jun 2025
Dear Mrs. Ramlah. How happy we are to know that you felt comfortable and happy while staying at Galaxy Hotel Banjarmasin. Thank you for taking the time to give a good review and rating of our hotel. We will continue to provide the best for all our guests. Just for information, we provide prayer equipment for our guests according to request. So if you are willing to stay at Galaxy Hotel again, please do not hesitate to contact our staff and we will be happy to deliver prayer equipment to your room. We hope you will return to stay at Galaxy Hotel Banjarmasin. Warm regards, Duty Manager.
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Repalianto
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
The hotel atmosphere is very comfortable, and the breakfast menu is also delicious.
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Accommodation's Reply
19 Jun 2025
Dear Mr. Repalianto. Warm greetings from Galaxy Hotel Banjarmasin! We are delighted that you have enjoyed your stay at our property. We are very grateful for taking the time to review, rate and upload your photos while at our hotel. Hopefully in the near future, you can stay at our hotel again. We look forward to welcoming you back to Galaxy Hotel Banjarmasin. Warm Regards, Duty Manager.
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F***n
icon-origin-TRAVELOKA
8.8
/10
Reviewed 16 week(s) ago
More innovative, and improved service.
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Accommodation's Reply
16 May 2025
Dear F*n. Warm greetings from Galaxy Hotel Banjarmasin! We sincerely apologize for the bad experience you have had while staying at our property. We would like to thank you for taking the time to give us a complete rating and review of our hotel. Your suggestions are very important and have been well received by our hotel team, so that in the future we can improve the quality of food, service, and the overall hotel in the future. We hope you will come and stay again at Galaxy Hotel Banjarmasin. Warm Regards, Duty Manager.
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D***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 20 week(s) ago
The first time I stayed here, it felt great. The room was fragrant, clean and comfortable. My son also liked the swimming pool and didn't vomit at night because the water was clean.
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Accommodation's Reply
15 Apr 2025
Dear Mr. D*a. Warm greetings from Galaxy Hotel Banjarmasin! Thank you for giving a good review and rating of our property. We are very happy to hear that our services and property were impressive for you while staying at our place. We will continue to strive to improve the quality of our hotel in order to provide a good experience for all our guests. We look forward to welcoming you back to Galaxy Hotel Banjarmasin! Warm Regards, Duty Manager.
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I***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 21 week(s) ago
nice hotel, next time come here again
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1 people find it helpful
Accommodation's Reply
15 Apr 2025
Dear I*a. Warm greetings from Galaxy Hotel Banjarmasin! We are delighted that you have enjoyed your stay at our property. We are very grateful for taking the time to review, rate and upload your photos while at our hotel. Hopefully in the near future, you can stay at our hotel again. We look forward to welcoming you back to Galaxy Hotel Banjarmasin. Warm Regards, Duty Manager.
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c***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 22 week(s) ago
very clean and comfortable hotel
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2 people find it helpful
Accommodation's Reply
09 Apr 2025
Dear c*a. How happy to know that you felt comfortable and happy while staying at Galaxy Hotel Banjarmasin. Thank you for taking your time to give a good review and rating of our hotel. We will continue to provide the best for all our guests. We hope you will return to stay at Galaxy Hotel Banjarmasin. Warm regards, Duty Manager.
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Nico F. I.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
The hotel staff is very fast response when serving.
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Accommodation's Reply
09 Apr 2025
Dear Mr. Nico F. I. Warm greetings from Galaxy Hotel Banjarmasin! Thank you for giving a good review and rating of our property. We are very happy to hear that our services and property impressed you during your stay at our place. We will continue to strive to improve the quality of our hotel in order to provide a good experience for all our guests. We look forward to welcoming you back to Galaxy Hotel Banjarmasin! Warm Regards, Duty Manager.
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D***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 26 week(s) ago
Happy to stay again at the Galaxy Hotel Banjarmasin
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1 people find it helpful
Accommodation's Reply
08 Mar 2025
Dear D*a. Warm greetings from Galaxy Hotel Banjarmasin! Thank you for giving a good review and rating of our property. We are very happy to hear that our services and property were impressive for you while staying at our place. We will continue to strive to improve the quality of our hotel in order to provide a good experience for all our guests. We look forward to welcoming you back to Galaxy Hotel Banjarmasin! Warm Regards, Duty Manager.
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Resty E. A.
icon-Business
Business
icon-origin-TRAVELOKA
6.2
/10
Reviewed 28 week(s) ago
I swear the service is really bad. From the check-in schedule at 14:00 until 17:35 we were only able to enter the room. Even though we had booked the room 2 weeks before the check-in date. No solution, no apology and just waiting in the lobby for 3 hours 35 minutes
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2 people find it helpful
Accommodation's Reply
20 Feb 2025
Dear Mrs. Resty EA Warm greetings from Galaxy Hotel Banjarmasin! We sincerely apologize for the unpleasant experience you had while staying at our property. We would like to thank you for taking the time to give us a complete rating and review of our hotel. Your suggestions are very important and have been well received by our hotel team, so that in the future we can improve the quality of food, service, and the overall hotel in the future. We will ensure that things like this will not happen again. Once again, the entire hotel team apologizes for the incidents that made you feel uncomfortable while staying at our hotel. We hope you will come and stay again at Galaxy Hotel Banjarmasin. Warm Regards, Duty Manager.
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S***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 29 week(s) ago
friendly service as usual.👍
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2 people find it helpful
Accommodation's Reply
13 Feb 2025
Dear S*i. Thank you for taking the time to give a good rating to our hotel. We will continue to provide the best for all our guests. We hope you will return to stay at Galaxy Hotel Banjarmasin. Warm regards, Duty Manager.
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M***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.7
/10
Reviewed 30 week(s) ago
The quality of this hotel room is like a 3-star hotel, not a 4-star hotel. and it is suitable to be sold at a price range of 400-500 thousand / night only. Especially the highlight in the toilet section is like the quality of a 2-star hotel toilet. There is no shower that is intermittent and is only covered with cheap curtains sold in online shops. The exhaust does not work optimally so the toilet is very damp and the ceiling is moldy. The lighting is also minimal and there is no touch of a 4-star hotel at all. For the room, the AC is not too cold, it's terrible, my child slept until he was sweating. The head pillow is also high so the neck hurts a bit. The only plus from this hotel is that there is no sound of the mosque at dawn which is very suitable for non-Muslim visitors and those bringing children.
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1 people find it helpful
Accommodation's Reply
06 Feb 2025
Dear M*a. Warm greetings from Galaxy Hotel Banjarmasin! We sincerely apologize for the unpleasant experience you had during your stay at our property. We greatly appreciate you taking the time to give us a complete rating and review of our hotel. Your suggestions are very important and have been well received by our hotel team, so that in the future we can improve the quality of food, service, and the overall hotel in the future. We will ensure that things like this will not happen again. Once again, the entire hotel team apologizes for the incidents that made you feel uncomfortable while staying at our hotel. We hope you will come and stay again at Galaxy Hotel Banjarmasin. Warm Regards, Duty Manager.
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Number of reviews per page
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