Dear Mr./Ms. F*i, Warm regards from favehotel Melawai Jakarta. Thank you for sharing your detailed experience. We apologize for the inconvenience and surprise you experienced regarding the parking system. We understand that information about the parking, which is included in the mall area and charged hourly, should have been clearly communicated from the outset. Currently, the parking area is part of the management by the mall management, therefore the parking policies and rates comply with relevant regulations. We appreciate the 30,000 Rupiah parking discount as a small token of appreciation during your stay. We will forward your feedback regarding the need for more transparent parking information and the possibility of better cooperation with the parking management to the management for our evaluation. Thank you for your feedback, which will help us improve the guest experience in the future. Sincerely, Agung Saputra, Head of Front Office.