Overall Ratings & Reviews The Grove Suites by Grand Aston

Where to start? Location is good... strategic, downtown. Basement parking is limited (here for apartments, tell the staff) Check-in was fast. Stayed on the 11th floor. The room was spacious and clean, but the windowpanes had lots of fingerprints. The kettle in the room didn't work. I had to inform reception twice before they responded. The microwave was also just a display case, and it wouldn't heat up. The technician finally replaced it. Thank you. Breakfast, for a 5-star hotel, could still be improved. The variety was good. The beef soto was served not hot, with large, tough pieces of meat. The omelet was like an omelette, with chicken in Thai sauce, but there wasn't any sauce, I don't know if it was missing or what... haha The basmati rice was delicious, but it was just cold... The bread corner was okay... I liked it... The main course area had white rice and vermicelli, hard because they used a heating lamp to heat it from above... so far so good. We called reception to ask about our child's sandals that we left at the pool... (Okay, we'll ask the team later), and when we were about to check out, there was no information... In the end, we looked for them ourselves, and sure enough, the sandals were still on the pool bench... maybe the staff was busy so we didn't have time to look for them... it's okay, it's just sandals. Well, that's all... hopefully, the hospitality can be improved further... Awesome!

There is still a lot of dust flying around in the room, the rest is good

The staff were very friendly, and the food was delicious.

I have often stayed at various hotels, but The Groove is the first hotel that provides prayer mats. In addition, I was able to check in early because my child had an online exam at 13.00. Thank you to the Manager on duty who was quick to serve. Every employee is friendly in greeting the guests, this is worth emulating, especially for agencies that provide public services. Cool..deh...

Great, clean, friendly service

Absolutely perfect. Spacious room, pocket-friendly price.

All staff very friendly and overall highly recommended.

Actually the hotel is nice, connected to the mall. Friendly service, good food too. But many of the facilities in the room are broken. The water pipe from the bathtub is really hard, it has to be pried open with a spoon. The AC in the bedroom is dead. Then we stayed for 3 days and 2 nights, the next day the mineral water was not refilled, the same with tea, coffee. The customer's rights should be fulfilled, even though there is still 1 mineral water that has not been used.

Overall, the experience of staying at The Grove Suites was very pleasant. The room is spacious and clean of course. AC, wifi, ok. Although there is no Netflix 😁 Service, generally good. And very good, especially the Afternoon Tea & Swimming Pool staff. Breakfast is quite varied. Although for the taste, it could be improved ☺️ Check in 'a bit' waiting, and it's understandable, maybe because it's the holiday season. But there were no problems at all, as well as when checking out. Thank you The Grove Suites by Grand Aston.

Fast check-in, spacious room, suitable for families, close access to everywhere.

This is my third time checking in at The Groove Suites, and I must say, it has been a consistently pleasant experience. The staff are always kind and helpful. What I find most intriguing about this hotel is its unique room layout, which deviates from the traditional hotel designs. It's not your typical, boring hotel room. I am eagerly looking forward to my fourth stay here in the near future.

Friendly hotel staff, spacious rooms, delicious food, comfortable area for running and sports. Close access to everywhere.

The AC is hot, the technician has checked it and it is still hot.

The staff was helpful and friendly.

Nice room and close to the mall, breakfast food taste needs to be improved.

the swimming pool is spacious, the room is nice, overall okay. the service is good. for the technician when calling for gas it takes a while, hopefully in the future it will be faster.

The best, comfortable, big, luvv

Really top, super duper good view

For the room is quite OK, because it is spacious. But unfortunately the swimming pool facilities need to be repaired because many ceramics are loose on the pool floor, so the pool water is dirty.

The hotel staff is very friendly, afternoon snacks are available. The breakfast is very delicious.