Dear Mr./Mrs. H*y. Warmest greetings from Amaris Hotel Sunsetroad Bali. On behalf of the management, we would like to thank you for choosing Amaris Sunsetroad as your place to stay. We apologize for the inconvenience related to the hard faucet, non-functioning hot water, unpleasant odor from the room and towels. We will coordinate with the team to check again. Thank you for the feedback you have provided, we will use it as material for future improvements. We are looking forward to welcoming you and your family back to Amaris Sunset. Thank you. Warmest regards, Amaris Hotel Sunsetroad