Spacious room.

The staff was excellent from check in to check out. Willing to help at every turn. The room was clean

It was a perfect stay as usual!!

We didn’t have breakfast. We waited over an hr for the room. We booked two beds but end up with one.

Staff was amazing , amenities great

Check in was late by 45 mins.

Staff was great.

Sliding door locked when I went on balcony. Staff had difficulty entering my room to unlock sliding door. I was stuck outside in the heat a long time. The property had no procedure in place to help guests in an inroom emergency. Also, limited restaurant hours. Not designed with international travelers in mind.

Beautiful pool area

Great

A few days before my trip, the trip had to be rescheduled for September. The room didn't have a refund option, so I was fully charged for the room. I understand that the cancelled trip was not their problem, but, as this was before the trip would have occurred, I was hoping they could assist me. I sent a message to Hyatt asking them to consider rescheduling me for September instead of just charging me for a stay that wouldn't occur. I sent 3 messages and they completely ignored me. I go to Guam frequently and wanted to try the Hyatt. However, there is no point in trying out the Hyatt any longer, as their lack of response tells me all I need to know about how they value customers.

Great place and very spacious room. Our only issue was that water leaked out of the shower making the floor wet. The thermostat directions didn’t match the thermostat in our room. Staff was super friendly and the lobby was beautiful. Wonderful pools with lots of chairs to sit in. I would definitely come to this hotel again when we come to Guam. Picture is the view from our room.

It was a great stay, but i did have to call guest services for a tv remote no big deal lol

The staff were extremely helpful and friendly. Felt very comfortable the whole time there.

Great place to stay

Amazing beach! Extremely kind and friendly staff. Very accommodating and helpful. Location is excellent, plenty of pools as well as a couple of slides for children. Close by is a great show called kårera, and if you’re up for some island adventures, then GuamAdventures will pick you up directly from the hotel.

Nice pools and easy beach access.

it was awesome, love it.

The bed was by far the most uncomfortable bed I’ve ever slept on at a hotel. The hotels next door had day beds out by the beach, but this resort did not. No music playing. I would not stay here again.

This was our first time to Guam. The Hyatt is a definite place to stay when visiting. The pools, view, and food is awesome