This was my first stay at this Dusit Thani location. Staff and facilities were quite good. Some room details were dismal. Whoever painted the bathroom should be reprimanded. There splatter marks all over the mirror that was mounted over the sink and in other areas. The boundary between the wall tiles behind the bathroom sink mirror and the existing wall was very messy and noticeable. It does seem that the painter was either very inexperienced or inebriated, or both. The left side window shade in the living room was damaged and torn. Although it performed marginally (it rolled up crooked and was noisy) it definitely needs replacement. Electrical outlets were hidden by the mattress. I didn't find them until two hours prior to check-out. I spent two days at this hotel. The hand-held shower in the bathtub did not work, but the main shower head was fine. I really hope our visitors are treated to better than this. They will notice, but will not say anything because of their cultural norms. Guam hotels can do so much better if many of the room details are rectified. Satisfied customers will come back for repeat business and recommend this place to others. We can do this. It just takes the will, resolve and effort to make it happen. My experience at the Aqua Restaurant was exceedingly satisfying. Ms. Amalia, my server, remembered my name, even though I had not seen her in over a year. Her service was on-point and her demeanor was exquisite. Come on, Dusit Thani, you can do it!
