M***e

Business

9.4

/10

Reviewed 19 hour(s) ago

Enjoyed staying at this hotel close to the mall.

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Y***a

Leisure

6.2

/10

Reviewed 7 day(s) ago

My stay at this hotel was less than satisfactory due to several facilities that require attention: * The towels provided were dull and smelled stale. * The glass shower door squeaked and felt loose when slid, potentially falling off. * The coating on the table edge was peeling and sharp, potentially injuring guests. Hopefully, management will immediately improve the cleanliness and maintenance for guest comfort and safety. Additionally, is there a difference between purchasing a room through the app and purchasing directly from the hotel? Thank God, I've stayed at many hotels, but this is the first time I've seen disappointing facilities for around 800,000 Rupiah. The room was at the end, which isn't unusual if you book via the app; it probably depends on the hotel's policy.

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Accommodation's Reply

10 Sep 2026

Dear Valued Guest, Thank you for taking the time to share your experience and feedback regarding your stay at our hotel. We sincerely apologize that the amenities and cleanliness of your room did not meet the standards of comfort we should provide. We are particularly regretful about the unclean towels, the loose and noisy shower door, and the chipped and sharp edges of the table. Especially concerning guest safety, this is a very important concern to us. We have forwarded your feedback to our housekeeping and maintenance teams for immediate inspection and repair. We will conduct an assessment to ensure that such situations do not recur. Regarding your question about booking through Traveloka, in principle, guests who book through Traveloka or directly with the hotel are all guests of the hotel and are entitled to the same services and comfort. Room allocation may depend on room availability, room type booked, booking time, and the condition of service upon arrival. Therefore, room allocation in a particular area should not be discriminatory based on the booking channel. We understand your disappointment, especially regarding the room price which you considered relatively high, and your past experiences staying at other hotels. We appreciate your trust and hope that this experience will not diminish your confidence in our hotel. Once again, we apologize for any inconvenience caused. Thank you for your detailed feedback, which will help us improve and develop the quality of our services in the future. Sincerely, The Hotel Management

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umi r.

10.0

/10

Reviewed 2 week(s) ago

Close to the city center, easy to go anywhere just by walking.

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Accommodation's Reply

31 Aug 2026

Thank you for choosing us as your preferred accommodation during your visit to Samarinda. We are delighted that you had a wonderful experience with us. We hope to welcome you back to the Swissôtel Borneo Samarinda again. Stay safe and healthy! Sincerely, The General Manager

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Muhammad S.

Leisure

9.4

/10

Reviewed 3 week(s) ago

The hotel staff are all friendly, it's the best to stay here, even though check-in is at 4 am, the staff are still friendly and serve you.

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Accommodation's Reply

27 Aug 2026

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Pangalila K. N. M.

Leisure

9.1

/10

Reviewed 4 week(s) ago

The staff are very friendly, from the security guards, the cleaning staff, and the receptionists, everyone is very friendly and always smiling. The hotel is also very comfortable. I want to stay here again!! I really love Swiss-Bel Hotel SMD❤️

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Accommodation's Reply

27 Aug 2026

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Iqbal t.

Business

8.4

/10

Reviewed 5 week(s) ago

The hotel staff was friendly, and check-in could have been quicker. The only downside was the breakfast, which wasn't very tasty.

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Accommodation's Reply

10 Aug 2026

Dear Mr. Iqbal, From Swiss-Belhotel Borneo Samarinda, Thank you very much for choosing to stay with us and for taking the time to write this review. We are delighted to hear that the convenience of the quick check-in process and the friendliness of our staff left a positive impression on you. We apologize for any inconvenience regarding the taste and quality of the breakfast not meeting your expectations. This feedback is very valuable to us, and I have forwarded it directly to our Head Chef and Food and Beverage team for immediate evaluation and improvement of our menu. We sincerely hope to have the opportunity to welcome you again in the future and provide you with an even better accommodation and dining experience. Sincerely, General Manager, Swiss-Belhotel Borneo Samarinda

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M***d

8.5

/10

Reviewed 7 week(s) ago

Clean, spacious rooms, food with little variety.

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Accommodation's Reply

30 Jul 2026

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veronisa i.

10.0

/10

Reviewed 7 week(s) ago

Thank you for the service you provided during our stay. We felt very comfortable and at ease. Oh, and thank you also to the chef for making such a delicious breakfast. May you continue to improve.

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1 people find it helpful

Accommodation's Reply

27 Jul 2026

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sutiyo s.

Business

9.1

/10

Reviewed 8 week(s) ago

The location is very strategic. The breakfast menu is also varied and delicious.

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Accommodation's Reply

22 Jul 2026

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Dwi S. P. A.

Staycation

8.5

/10

Reviewed 9 week(s) ago

The hotel staff is friendly, smiling, and welcoming. The rooms are clean and spacious.

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Accommodation's Reply

13 Jul 2026

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F***i

Staycation

10.0

/10

Reviewed 10 week(s) ago

If possible, provide parking for people who are afraid of heights, especially those with heart disease. Yesterday, I parked on the second floor. When I was about to get down the car, I was anxious, panicked, and ended up short of breath because I have a heart condition.

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Accommodation's Reply

08 Jul 2026

Thank you for choosing us as your second home during your visit to Samarinda. We apologize for any inconvenience you experienced during your stay. We will take immediate action to resolve this issue and ensure it does not recur in the future. Once again, we apologize for any inconvenience caused. We look forward to welcoming you back to the Swissôtel Borneo Samarinda. Stay safe and healthy! Sincerely, The General Manager

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Fernanda S. A.

10.0

/10

Reviewed 10 week(s) ago

It was a pleasure staying at Swiss-Belhotel Samarinda with my family ✨

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Accommodation's Reply

08 Jul 2026

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F***y

9.1

/10

Reviewed 10 week(s) ago

Always stay here when I go to SMD.

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1 people find it helpful

Accommodation's Reply

06 Jul 2026

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r***i

Staycation

9.3

/10

Reviewed 10 week(s) ago

The hotel staff was friendly, but the hallway to the hotel room smelled a bit like cigarettes (I hope it's just my bad sense of smell)

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Accommodation's Reply

07 Jul 2026

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S***H

Business

10.0

/10

Reviewed 11 week(s) ago

The service is okay, the place is clean.

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Accommodation's Reply

29 Jun 2026

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h***a

Leisure

9.6

/10

Reviewed 11 week(s) ago

The staff at check-in were friendly. But no one helped us carry our luggage; they just watched and ignored us.

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Accommodation's Reply

29 Jun 2026

Thank you for choosing us as your second home during your visit to Samarinda. We apologize for any inconvenience you may have experienced during your stay with us. We hope to welcome you back to the Swissôtel Borneo Samarinda again. Stay safe and healthy! Sincerely, The General Manager

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rusdianto

Staycation

10.0

/10

Reviewed 12 week(s) ago

Friendly staff, pleasant stay.

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Accommodation's Reply

26 Jun 2026

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a***a

8.5

/10

Reviewed 12 week(s) ago

Nice but the outside glass is really dirty :)

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Accommodation's Reply

26 Jun 2026

Thank you for choosing us as your second home during your visit to Samarinda. We are delighted to hear that you had a pleasant time at our hotel. We hope to welcome you back to the Swissôtel Borneo Samarinda again. Please stay safe and healthy! Sincerely, The General Manager

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F***l

Business

8.8

/10

Reviewed 12 week(s) ago

Everything was great: location, facilities, room comfort, Wi-Fi, and cleanliness. But there were a few minor flaws.

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Accommodation's Reply

26 Jun 2026

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afrizal p. n.

9.4

/10

Reviewed 12 week(s) ago

I got a room that did not match my order.

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2 people find it helpful

Accommodation's Reply

19 Jun 2026

Thank you for choosing us as your second home during your visit to Samarinda. We sincerely apologize for any inconvenience you may have experienced during your stay. We look forward to welcoming you back to the Swissôtel Borneo Samarinda again. Stay safe and healthy! Sincerely, The General Manager

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Swiss-Belhotel Borneo Samarinda

Overall Ratings & Reviews Swiss-Belhotel Borneo Samarinda

8.5

8.4

8.3

8.7

8.4

Traveller Reviews Swiss-Belhotel Borneo Samarinda