My first experience here, starting from the parking lot far from the hotel lobby, going around through the basement. The service at the reception was so-so. But when we checked in, we weren't informed which floor the restaurant was on. Guests had to ask first. Usually, the staff gives detailed information to guests. Then, at breakfast, we were free to choose a seat, but it was already full. Finally, we asked the staff to find us a table. After we had our breakfast, our table was taken. I wonder how that happened. The SOP should have at least included a card indicating the table was occupied or something to avoid miscommunication with other guests. We moved again. I was no longer in the mood for breakfast 🙂 I don't know what happened to the guest with low human resources who pushed the dirty plate to my table, even though he wasn't there before the staff helped us find a table. Enough for a first experience here.