JW Marriott Hotel Surabaya

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Overall Ratings & Reviews JW Marriott Hotel Surabaya

Traveloka (7,153)
Other sources (477)
9.0
Exceptional
From 7,153 reviews
Provided by travellers on
Cleanliness

9.3

Room Comfort

9.2

Meal

9.0

Location

9.2

Service and Facilites

9.2

People often mention about JW Marriott Hotel Surabaya
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Staff Friendliness (95)
Room Space (91)
Bedroom (91)
Bathroom (88)
Taste (86)
Distance to City Center (80)
Variety (77)
Family Friendly (74)
Hotel Area (74)
Ambiance (73)
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Traveller Reviews JW Marriott Hotel Surabaya

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40
Customer reviews
Widya A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
A relaxing and pleasant hotel. The poolside ambiance feels like it's not in Surabaya. It's cool and awesome. I'd stay at the Marriott again, even though I'm a Surabaya local.
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K***I
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Medical
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10.0
/10
Reviewed 1 week(s) ago
Always satisfied and never bored staying here.
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Ahmed
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10.0
/10
Reviewed 2 week(s) ago
I will be back soon there for sure.
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Susanto L.
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10.0
/10
Reviewed 3 week(s) ago
All the staff are doing a great service, btw. Keep going, guys! 😁👍
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Verified Traveler
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Staycation
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10.0
/10
Reviewed 6 week(s) ago
The hotel staff are all friendly, the place is comfortable, the food is delicious.
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N***a
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10.0
/10
Reviewed 8 week(s) ago
It's really delicious
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1 people find it helpful
Widjaptrapt
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10.0
/10
Reviewed 8 week(s) ago
Best 5-star hotel!! Affordable, good, comfortable, perfect for relaxing.
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c***a
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Business
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9.4
/10
Reviewed 10 week(s) ago
Overall service excellent, have a great time staying here.
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Patrick J. L.
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Leisure
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9.6
/10
Reviewed 12 week(s) ago
The location is okay, but it's a bit congested in front of the TP. The only thing missing is the AC in the room, it's really hot...
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+2
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F***a
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10.0
/10
Reviewed 13 week(s) ago
I really enjoyed my stay here. Want to come back again in the future.
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S***m
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10.0
/10
Reviewed 13 week(s) ago
Good services and clean. Very good experience
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Elok f.
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Staycation
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9.7
/10
Reviewed 13 week(s) ago
I loved staying here, from the security staff, the receptionist especially (Mrs. Sri), the housekeeping staff, and the pool attendants were all amazing!! Glad to be back!! The pool is very clean.
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M***n
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Leisure
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10.0
/10
Reviewed 18 week(s) ago
If you're visiting here, try to avoid the weekend, as the atmosphere is pleasant, quiet, clean, and comfortable. Furthermore, taking the kids swimming is a real treat, as you won't have to worry about crowds of other guests.
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s***a
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Business
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8.5
/10
Reviewed 19 week(s) ago
The staff are very friendly and helpful.
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s***a
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8.5
/10
Reviewed 19 week(s) ago
Thank you for your service and assistance
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Verified Traveler
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Leisure
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10.0
/10
Reviewed 20 week(s) ago
The location is strategic, walking distance to Tunjungan Plaza. You can also enjoy Car-Free Day on Sunday mornings. The evening dining options in front of the hotel are also quite extensive. It's simply top-notch.
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Rini a. t.
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Staycation
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9.4
/10
Reviewed 20 week(s) ago
Very pleasant atmosphere, friendly service.
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f***i
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10.0
/10
Reviewed 21 week(s) ago
Looks like you'll be addicted to staying here
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M***a
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Leisure
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10.0
/10
Reviewed 22 week(s) ago
The hotel staff is very friendly, the hotel is comfortable & clean.
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H***n
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Staycation
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10.0
/10
Reviewed 22 week(s) ago
The staff are all friendly, no hassle and didn't take long to check in 🥰
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1 people find it helpful
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